This Business is not BBB accredited
Unique Wood Designs LLC
Phone: (307) 638-9918 Fax: (307) 638-1915 7111 Aztec Dr, Cheyenne, WY 82009
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Unique Wood Designs LLC include:
- Failure to respond to 1 complaint filed against business
Factors that raised the rating for Unique Wood Designs LLC include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Shane Pickel, President
Floor Laying, Refinishing and Resurfacing Companies Contractors - Flooring General Contractors
Industry TipsHiring a Contractor
THIS LOCATION IS NOT BBB ACCREDITED
7111 Aztec Dr
Cheyenne, WY 82009 (307) 638-9918 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: They were hired to install wood floors in my home. They showed up 4 hours late after I left my home unlocked all night. They wouldn't give me a phone number while they were in my home. I couldn't get a hold of the head man (***** ******) to verify the job. The job was done half-a** and in order to make up for his men, he filled in the spots with cocking. He was rude, disrespectful over the phone, refused to give out a number or a way to get a hold of the men while they were in MY home! He told me he was gonna show up for a check when he could when I asked them not to come over again. He is now saying that unless I pay in full, they will take me to court to pay all fees.
Desired Settlement: I would like to see the bill lessened if not removed. The old job was a horrible experience when buying a new home and I wouldn't recommend this company to anyone.
Mrs. ******* was not present during the estimate, we dealt with the realtor. She then was trying to scold us for quoting her a different price at the time of the estimate. (Our price has not changed from the price we quoted her realtor). It was later determined she was referring to a quote she had received from another contractor.
Business Response: Unique Wood Designs has turned it over to our attorney. We have nothing more to share until after the judge ruling.
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.
Problems with Product/Service
Read Complaint Details
Complaint: We contacted this business to recoat our wood floors, discussed all to be done with owner. Work has not been completed, owner will not return calls. We contacted this business to recoat floors, fill gaps with wood filler and build a new threshold. When service crew arrived they had no idea of the work to be done. I contacted the office to try and get the issue resolved but the owner never called me back. The gaps were not all filled, and the ones that were do not even match the floor. In addition the threshold was not built and no one has contacted me about it. I have called the office almost everyday for almost two weeks but the owner still has yet to call me back. I leave messages and speak with the office staff but they say its not their fault that the owner hasn't returned my call. We had the work set up to be performed on may 24th 2013
Desired Settlement: I want the work completed and a discount for the hassle.
Business Response: Consumer Response /* (-5, 8, 2013/06/21) */ Consumer indicated they have not heard from the company
BBB's Final Determination: Business failed to respond to the BBB to resolve or address the complaint issues.
|12/10/2012||Problems with Product/Service|