BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Anytime Fitness meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Anytime Fitness include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. Karen Weidle, Owner
2441 Foothill Blvd
Rock Springs, WY 82901 (307) 389-1960 (307) 875-6777 (307) 382-4441 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (307) 389-1960(Phone)
- (307) 875-6777(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
Read Complaint Details
Complaint: I had a one year membership with Anytime Fitness in **** *******, *******. I had two months left on the contract, but I found that, due to work scheduling and distance from my house, I couldn't validate the cost of the gym with the amount of times I go to the gym. I asked the gym personnel who takes the payments how much to pay my account in full. She said $78.00 is all I owed left. So, I paid that amount and asked her to cancel my account because I don't come often enough. She said my account would stay open the last two months and if I want to go some more after that I can go with a different plan or another year contract, but it won't actually close until those last two months are up. I agreed. Nearly five months later I call up to go in for one day and I find out that my account is in collections due to it being 90 days overdue. The lady on the phone said I didn't pay and that is why it is collections. i told her the story above and she said there are no notes on my account of this conversation and I shouldn't be angry because I didn't pay and that if I stay angry she will not even look into it and my account would stay in collections until I pay. I got off the phone with her, went to my account online and found my payment to Anytime Fitness. I called her back and told her the amount and the date. She said they must have took the money, but not placed it on my account and that is why it went to collections. I told her ," see, i am an honest guy. Everything happened just like I said." She said, " Well, if that will me feel better to say that okay. I will talk to the owner and she might take care of it Tuesday, after the holiday or maybe after that. And we might choose to call you to let you know." I can't believe I was treated with such disrespect after I was honest in my dealings and paid my bill as I had said and even after the transaction was shown in her computer on her side, I still was treated in such a manner.
Desired Settlement: Place this company on some list that says they are shady and disrespectful as well as a public apology in the local newspaper about not believing this customer, when it was their fault and not mine as well as a lifetime membership, so I nor my family won't be blocked from going in there due to some sort of vendetta for being turned in.
from: Anytime Fitness **** ******* <******************************>
After receiving a call from *** ***** on 8-30-13 at 3:09pm, he did state
from: *** <*****************>
from: Anytime Fitness **** ******* <******************************>
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved