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BBB Accredited Business since

Paul Davis Restoration

Phone: (970) 221-1281 Fax: (970) 221-2411 309 Lincoln Ct, Fort Collins, CO 80524

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Paul Davis Restoration meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Paul Davis Restoration include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 3 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 2
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

1 Customer Review on Paul Davis Restoration
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: March 24, 2007 Business started: 10/01/1995 Business started locally: 10/01/1995 Business incorporated: 01/01/1996 in CO
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Occupational/Industry License Database Colorado
1560 Broadway Ste 1350, Denver CO 80202

Type of Entity


Business Management
Mr. Fred Roberts, Owner
Contact Information
Principal: Mr. Fred Roberts, Owner
Business Category

Fire & Water Damage Restoration Fire Damage Restoration Companies Water Damage Restoration Smoke Odor Removers Mold Mildew Removing Companies Kitchen and Bath Remodelers General Contractors Drywall Contractors Home Improvements Home Addition Builders Paint Removers Patio & Deck Builders Roofers Roofing Consultants Remodelers Basement - Remodeling Carpet & Rug Cleaners

Industry Tips
Hiring a Contractor Tips for Hiring Roofing Contractors

Customer Review Rating plus BBB Rating Summary

Paul Davis Restoration has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 309 Lincoln Ct

    Fort Collins, CO 80524 (970) 221-1281


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Complaint Detail(s)

8/29/2014 Delivery Issues | Read Complaint Details

Additional Notes

Complaint: I had a house fire on 6/22/14 and hired Paul Davis Restoration to fix my home. ***** **** Insurance is my coverage. Paul Davis has completed all repair to date EXCEPT they have not provided the Vinyl faced insulation (R-11) 120 SF that is to replace that which was cut during water mitigation in my basement. Paul Davis Restoration sent an agent over after I reminded them the second time that the Vinyl was not done (after I was told it was done), and this person wanted to put in an inferior product. One that was (according to him) was not insulated and was only half wall and was approximately 1/3 of the amount ***** **** paid for in my contract. I told this employee that I would not accept the product; that I wanted the product that was outlined in the contract that ***** **** issued and that ***** **** paid for. This employee complained and argued that the product listed would cause him to "have to run around" to find it and that "it is difficult to find", to which I responded that it was not my concern. I suggested this employee get in touch with the project manager for direction and have that project manager get in touch with me immediately. To date, I have not been contacted. Unfortunately, the company has been paid in full. At this time, I do not have the roll of 120 SF of R-11 vinyl for my basement as per the contract terms.

Desired Settlement: Deliver and install the correct vinyl per contract terms by Friday August 22, 2014. Then complete Insurance Claim closure paperwork and have that sent to me immediately. * Note * If Paul Davis were to suggest simply giving me the $101.84 that ***** **** paid them for the Vinyl, that would not be sufficient, because I would need to go out and hire a competent person to pick up the vinyl, haul it to my place and install it. The cost, I would imagine, would at least triple. The best bet would be if they would just get out here and install what was contracted to be done.

Business Response:  insulation being installed 9-2-14 as per contract

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business.  This solution was reached on 8/28/14 that the company will install the appropriate product per as contracted AND deduct from the final bill the stop payment fee I was forced to place on my previous check for $35 on 9/2/14. This was accomplished after a robust and loud discussion transpired, in my living room, related to the business, the employees and the fact that I had submitted a complaint.  I did not like that the owner had told me that his business nor his employees were the problem, but that I was the problem, as he was wagging his finger in my face.  I very nearly walked him straight to the front door!

Finally, I was able to proceed to recount to the owner my top grievances which I figured he was unaware of: 1) the project manager had initially offered me the insurance money in lieu of the product for me to go away, 2) when I turned that down, the project manager complained that to order the appropriate product would cost more than they were being paid, 3) when I told him that was not my problem, the project manager intimated that the claims supervisor of my insurance agreed with this company that simply patching the vinyl insulation was "industry standard" and was acceptable instead of replacing the vinyl with new product as was actually outlined in my contract. I disabused the project manager of that notion immediately by telling him that I had just that day spoken to the claims manager, and what had been said to her was all duly recorded in my file.  Then the project manager apparently got in contact with the business owner.  I think the business owner was completely unaware of what the project manager had done throughout the life of the project and had been told that I was the problem all along.  He fully believed that at the time he set foot in my house.

Once I was able to illuminate the situation, his outside demeanor did not change, but I am hoping that he realized that I did indeed have a legitimate complaint.  That the project manager was going to leave me with basement insulation that was simply patched, that according to the owner, was done as an interim step.  But thanks to the owner taking time out and coming to Firestone, this issue will be solved tuesday 9/2/14.


**** *********

BBB's Final Determination: Consumer accepted resolution offered by the business.

4/8/2014 Billing/Collection Issues | Read Complaint Details

Additional Notes

Complaint: I received a phone call from Mr. **** ***** of Paul Davis Restorations, to discuss further payment arrangements involving the "repair" work on my home. I was informing him that if I was to be charged for "sealing" three skylights, that he would need to remove one of the charges due to one skylight having never been properly sealed. Said skylight continued to leak until I, myself got on my roof and properly sealed the leaking skylight. I made a comment about making a wise decision and going with another company. Mr. **** ***** then informed me that, "Your opinion doesn't really matter." I decided to end the phone call, rather than arguing.Upon initial inspection of a leak in a closet, more damage had been inflicted than what was noted i.e. a sagging ceiling and stained carpet. This damage was noted by another set of professionals after Paul Davis had been informed that their services would no longer be required.

Desired Settlement: I feel I was treated unfairly as a customer, and would like a reassessment of billing for services not rendered.

Business Response: To Whom it may concern: Response to complaint 9974109 
Paul Davis Restoration received the loss on September 9th we dispatched ***** ******* to make EMS 
repairs . Due to week long rain and catastrophic flooding in the area EMS was delayed. PDR responded 
as soon as conditions and circumstances allowed. 
Several wind damaged shingles were evident at the time of EMS repair as well as holes/cracks in the 
plastic skylights. ***** ******* installed ice and water shield as a temporary repair to the 
missing tabs. They also sealed around the plastic skylights and provided very temporary repair to the 
holes/cracks in the skylights. The job also scoped the loss. ******* material was determined to be 
***** ****** green which is no longer available and consequently entire roof replacement was 
estimated and approved by USAA. Catastrophic flooding and week long rain created delay in inspection 
as well as delaying approval of estimate. We tried numerous times to contact the home owner after 
estimate was approved. We dropped off estimate to h/o on Nov 5th after several attempts to meet with 
him and discuss the job. We I spoke with home owner just shortly before thanksgiving and he advised 
that he was recently laid off and would not be proceeding with the repairs at this time due to $2360.00 
deductible. WeI explained that EMS services would need to be paid if he doesn’t wish to do the entire 
job. The home owner became upset, stating the temporary repairs should not have cost 500.00. We 
explained that we use prices which have been determined and approved by USAA and that are 
essentially the minimum temporary repair charge. He was upset and obviously concerned with his 
employment status; at this time we agreed to discuss it after the holidays. We called member in 
January advising that jobs are postponed until spring due to weather and we needed to get the EMS bill 
settled.March 5 2014 we began calling we left message for home owner to call and we would discuss 
the job.We left a few messages over the next couple days. We finely spoke with home owner on March 
13 and he advised that unfortunately he was still unemployed and still not in a position to proceed with 
repairs. I explained that EMS repair is still owed. He then indicated that the temporary repairs leaked. 
We explained that the repairs that were made were temporary ( Good for 6 to 8 weeks )and that USAA 
had approved roof replacement (permanent repair). He then said some disparaging things about Paul 
Davis and refused to pay the temporary repair EMS charge. He advised he has found another contractor 
and will not be using PDR and again provided his opinion of Paul Davis. 
In summary, Paul Davis responded as quickly as we could with weather and catastrophic flooding 
occurring at this time. PDR provided EMS service, determined the ******* material to be no longer 
available and provided estimate for entire roof replacement to USAA which was approved. Once 
approval was made by USAA PDR was ready to proceed with repairs prior to winter setting in. Home 
owner choose to not proceed with the repairs in a timely manner due to the amount of his deducible 
and employment situation. PDR was very understanding and considerate of his situation agreeing to 
postpone the entire job until spring allowing him to stabilize his financial situation. 
I feel we have done all we could , we made the temporary repairs that USAA approved and we included 
in the estimate that was paid by USAA. We’ve waited 7 months to get paid. 
Thank You 
**** Roberts 


BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

6/28/2012 Billing/Collection Issues