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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Paul Davis Restoration meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Paul Davis Restoration include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Occupational/Industry License Database Colorado
1560 Broadway Ste 1350, Denver CO 80202
Type of Entity
Business ManagementMr. Fred Roberts, Owner
Fire & Water Damage Restoration Fire Damage Restoration Companies Water Damage Restoration Smoke Odor Removers Mold Mildew Removing Companies Kitchen and Bath Remodelers General Contractors Drywall Contractors Home Improvements Home Addition Builders Paint Removers Patio & Deck Builders Roofers Roofing Consultants Remodelers Basement - Remodeling Carpet & Rug Cleaners
Industry TipsHiring a Contractor Tips for Hiring Roofing Contractors
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
309 Lincoln Ct
Fort Collins, CO 80524 (970) 221-1281 Directions
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
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Read Complaint Details
Complaint: I had a house fire on 6/22/14 and hired Paul Davis Restoration to fix my home. ***** **** Insurance is my coverage. Paul Davis has completed all repair to date EXCEPT they have not provided the Vinyl faced insulation (R-11) 120 SF that is to replace that which was cut during water mitigation in my basement. Paul Davis Restoration sent an agent over after I reminded them the second time that the Vinyl was not done (after I was told it was done), and this person wanted to put in an inferior product. One that was (according to him) was not insulated and was only half wall and was approximately 1/3 of the amount ***** **** paid for in my contract. I told this employee that I would not accept the product; that I wanted the product that was outlined in the contract that ***** **** issued and that ***** **** paid for. This employee complained and argued that the product listed would cause him to "have to run around" to find it and that "it is difficult to find", to which I responded that it was not my concern. I suggested this employee get in touch with the project manager for direction and have that project manager get in touch with me immediately. To date, I have not been contacted. Unfortunately, the company has been paid in full. At this time, I do not have the roll of 120 SF of R-11 vinyl for my basement as per the contract terms.
Desired Settlement: Deliver and install the correct vinyl per contract terms by Friday August 22, 2014. Then complete Insurance Claim closure paperwork and have that sent to me immediately. * Note * If Paul Davis were to suggest simply giving me the $101.84 that ***** **** paid them for the Vinyl, that would not be sufficient, because I would need to go out and hire a competent person to pick up the vinyl, haul it to my place and install it. The cost, I would imagine, would at least triple. The best bet would be if they would just get out here and install what was contracted to be done.
Business Response: insulation being installed 9-2-14 as per contract
Better Business Bureau:
BBB's Final Determination: Consumer accepted resolution offered by the business.
Read Complaint Details
Complaint: I received a phone call from Mr. **** ***** of Paul Davis Restorations, to discuss further payment arrangements involving the "repair" work on my home. I was informing him that if I was to be charged for "sealing" three skylights, that he would need to remove one of the charges due to one skylight having never been properly sealed. Said skylight continued to leak until I, myself got on my roof and properly sealed the leaking skylight. I made a comment about making a wise decision and going with another company. Mr. **** ***** then informed me that, "Your opinion doesn't really matter." I decided to end the phone call, rather than arguing.Upon initial inspection of a leak in a closet, more damage had been inflicted than what was noted i.e. a sagging ceiling and stained carpet. This damage was noted by another set of professionals after Paul Davis had been informed that their services would no longer be required.
Desired Settlement: I feel I was treated unfairly as a customer, and would like a reassessment of billing for services not rendered.
To Whom it may concern: Response to complaint 9974109
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved