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BBB Accredited Business since
Phone: (970) 461-0077 Fax: (970) 663-9438 7352 Greenridge Rd # A-6, Windsor, CO 80550
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This is a locally owned restoration company that is a division of KEM Homes Construction Inc. We offer full service restoration from mitigation for fire, water, flooding, mold, asbestos, lead abatement to full reconstruction. Delta Disaster Services of Northern Colorado also offers remodeling, basement finishes and interior design services.
A BBB Accredited Business since
BBB has determined that Delta Disaster Services of Northern Colorado Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Delta Disaster Services of Northern Colorado Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMs. Caroline Hornback, Manager
Fire & Water Damage Restoration Fire Damage Restoration Water Damage Restoration Water Mitigation Fire & Smoke & Water Clean Up Smoke Odor Removers Building Restoration Companies Flood assistance Fire & Flood Emergency Service Smoke Abatement Equipment Companies
Method(s) of PaymentVisa, MasterCard, Discover, Check
Refund and Exchange PolicyN/A
Service AreaLarimer; Weld
Alternate Business NamesDelta Disaster Services of Northern Colorado Inc- A Division of KEM Homes Construction Inc
Products & Services
flood damage, fire damage, restoration
7352 Greenridge Rd # A-6
Windsor, CO 80550 (970) 461-0077 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: DDS caused damages while performing mold mitigation. This caused me to be without HVAC from Aug. of 2014 to the end of May 2015 as well as other issues. At first they tried to advise me but then refused to return phone calls. They also did not offer to compensate me for my costs in amending these difficulties. I did pay them in full but, when it was clear they would not work with me, I disputed the bill with the credit card company and they removed the charge. DDS then turned over the bill to a collection agency. DDS refused to acknowledge culpability or be helpful in resolving the toxic fumes issues or in reimbursing me for the work I had to do myself. I would NOT recommend this company to anyone due to their unprofessional practices. Also, they do not appear to be knowledgeable in the area of mold mitigation as the product they used caused toxic fumes.
Desired Settlement: I would expect to pay the difference between the original amount and what I have paid to rectify/repair damages.
To the BBB,
Please find 35 detailed pages attached which outline Delta Disaster Services of Northern Colorado's position, including the work agreement, signed by Mrs. ******* expressly agreeing to pay Delta Disaster Services in full. Additionally, Delta Disaster Services of Northern Colorado already discounted Mrs. *******' original estimate from $6,025.51 to $4,117.01 in a good faith attempt to satisfy Mrs. *******. We have been trying to collect payment from her since August of 2014. To re-iterate, Delta Disaster Services of Northern Colorado takes our reputation in the Northern Colorado community very seriously and takes great care in training our employees in the correct protocols and products to follow and use for each clients' circumstance. We exhausted all efforts to educate, communicate, and appease Mrs. ******* which has ultimately led to collections. It is unfortunate that Mrs. ******* still feels dissatisfied, but services were rendered in accordance with the IICRC's guidelines and payment is expected, since it has already been discounted.
There is no validity to Mrs. *******' claim. AMRT certified technician followed IICRC protocols, used industry approved products, and completed a scope of work that was approved by Mrs. ******* prior to starting.