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BBB Accredited Business since

Affordable Restoration

Phone: (970) 207-0000 Fax: (970) 493-2933 217 W Trilby Rd, Fort Collins, CO 80525 View Additional Email Addresses http://www.affordablerestore.com/

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Affordable Restoration meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Affordable Restoration include:

  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Affordable Restoration
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

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BBB file opened: May 09, 2008 Business started: 03/13/2008 in CO Business incorporated: 03/13/2008 in CO
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Occupational/Industry License Database Colorado
1560 Broadway Ste 1350, Denver CO 80202
http://www.colorado.gov/oed/industry-license/

Type of Entity

Corporation

Business Management
Mr. Cory Braesch, Owner Mr. Troy Jennings, President Ms. Amy Jennings, Executive Adminstrative Asssociate Mr. Jim Simpson, Vice President
Contact Information
Principal: Mr. Cory Braesch, Owner
Customer Contact: Ms. Amy Jennings, Executive Adminstrative Asssociate
Principal: Mr. Troy Jennings, President
Business Category

Fire & Water Damage Restoration Mold & Mildew Remediation General Contractors

Industry Tips
Hiring a Contractor

Additional Locations

  • 217 W Trilby Rd

    Fort Collins, CO 80525 (970) 207-0000

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

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Additional Email Addresses

  • - Communication/Mass Email
  • - eQuote
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Complaint Detail(s)

6/24/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Had water seepage in basement. Called Affordable. They came out on Tuesday, May 27. They wanted to know if it was covered by insurance before providing any estimate or suggestions for service. Since I did not know if it would be, or not, I told them no. **** quoted me a price of $1700 to dry out the basement, including water reclamation and disposal. He said they would get underneath the carpet and float it, to help dry. Since there was no visible water and only dampness, he said he could skip the water reclamation part and the total would be $1200. He suggested that if I pulled up the manufactured wood floor in the area that there was visible water damage on it back to where it was no longer wet, I would not have to pull it all up. He left and said a crew would be right behind him to bring the equipment. After three calls to their offices, the crew with the equipment arrived six hours later. They set up 10-12 floor fans and 2 dehumidifiers. After two days off the heavy amperes, my electrical system went into overload and shut have the power down. they did not seem to notice that when they came back to check on the progress. (As a footnote, the main circuit breaker melted inside the box and I had to install a new box for $2500.) They reduced the number of units on Saturday and said it should be all dry by Sunday. On Sunday morning (Jane 1), the basement still smelled very musty, so I pulled up a different section of the manufactured wood and there was standing water. Affordable evidently was unaware of that and I never saw them check that area. We pulled up the remaining wood and took pictures. They never came out or called on Sunday to look at the progress like they said. When they called Monday morning to come and pick up their equipment, I told them I was extremely unhappy with their service and to come and get their equipment out. When they came to do that, they found a separate section of carpeting that was still damp that they had not been drying. We ended up personally taking out all the carpet on Monday. On Tuesday, they sent a bill by email for $1700 from a company called Affordable roofing. I tried three times to respond to that email and each time it was returned as invalid.

Desired Settlement: I am willing to pay $250 as equipment rental, but they did not do anything more and actually hampered the drying process. I also had to take a lot of time off work due to their scheduling.

Business Response: We have attempted to contact the homeowner by phone in an effort to discuss a resolution.  Although we feel we dried the wet areas out per the agreed contract scope, we are willing to accept the desired discount as a settlement.

Sincerely,
**** *******
Co-Owner

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Payment in full sent today.

Regards,

**** ******

BBB's Final Determination: Consumer accepted resolution offered by the business.

1/3/2013 Problems with Product/Service
1