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BBB Accredited Business since

Earth Green

Phone: (970) 667-2259 Fax: (970) 669-1004 408 SE 14th Street, Loveland, CO 80537 View Additional Email Addresses http://www.earthgreenfence.com


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Description

Earth Green is a full service fence company offering high quality fence material, all U.S made, and professional installation for both residential and commercial applications.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Earth Green meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Earth Green include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Earth Green
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 2

Additional Information

BBB file opened: August 26, 2004 Business started: 07/02/1997 in CO Business incorporated 07/02/1997 in CO
Type of Entity

Corporation

Business Management
Mr. Paul Hein, President
Contact Information
Principal: Mr. Paul Hein, President
Business Category

Fence Contractors Fence Material Fence - Sales, Service & Contractors Fences - Vinyl Fences - Wood Chain Link Fence Sales, Service & Contractors

Alternate Business Names
Earth Green Fence Earth Green Fencing Supply Earth Green Soil Amenities, Inc
Industry Tips
BBB Tips for Finding Trustworthy Fence Builders

Customer Review Rating plus BBB Rating Summary

Earth Green has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 408 SE 14th Street

    Loveland, CO 80537

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

12/8/2015 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: Cedar wood privacy fence was improperly installed by Earth Green at my residence. I complained at time of service. The company came back and provided a makeshift remedy which I wasn't really pleased with. The company representative (Mike R******) convinced me to give it a try as the fence came with a lifetime warranty. I actually have "Lifetime Warranty" written on the contract. Now years later the makeshift remedy has failed. I have contacted the business and owner (Paul ************) no less than 7 times over 5 weeks. The owner has offered many excuses: first he said that I must be confused with another business with the same name. Then he said that Mike R****** who sold me the fence and supervised installation has never represented his company. When I assured him that it was his company's letter head on the contract, he stated that he never warranties fences. But as previously stated- "Lifetime Warranty" is written on the contract. The owner has asked me to send pictures 3 different times to two different emails and repeated tells me that he never receives the emails. Today the owner tells me that he will not honor any warranty.

Desired Settlement: Honor warranty by addressing failing makeshift repair from initiall incorrect installation.

Business Response:

Earth Green has been installing fences of all types for the past 15 years and never heard of such a ridiculous complaint or any complaint for a matter of fact.  If in fact this person wasn't satisfied with the work why did he wait 10 years to contact us.  Cedar or any wood fences will weather, warp and change in many ways due to decomposition of the materials.  Our company and no other fence supplier or installer would offer a lifetime warranty on a wood fence product, even though this person has a hand written "lifetime warranty", by someone (not anyone connected with Earth Green,  at the bottom of the original contract of 2005.  We and other fence contractors do a lot of fence maintenance on wood fences that are in this age range and replace many shortly thereafter.  I have suggested to this person that it may be time to hire a handyman to take care of any minor issues he has with his fence.  Again to reiterate there is and never will be by anyone, including Earth Green, who will warrant cedar wood for more than a year if even that.

Consumer Response:

All warranties are handwritten at the bottom of each Proposal/contract. On each Proposal/Contract the handwritten warranty was documented by Earth Green salesman and construction supervisor Mike R*******. 

If you can't tell, I have the carbon copy of each document. Earth Green retained the original "top sheet" which contains the same warranty information. 

The handwritten statement on the 1st Proposal/Contract states: "lifetime warranty on material. Tax included"

The handwritten statement on the 2nd Proposal/contract states: "lifetime warranty on materials. **** ***** financing available. Tax inc."

The handwritten statement on the 3rd and final Proposal/Contract states: "lifetime Warranty"

An interesting statement that Earth Green owner Paul H*** made to me over the phone was that company representative Mike R****** was not authorized to bid contracts and that he (Mike R******) must have stolen the company contract forms and freelanced jobs  


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

2 Customer Reviews on Earth Green
Neutral Experience (0 reviews)
Negative Experience (0 reviews)
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