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BBB Accredited Business since
Phone: (970) 310-4477 1100 Sandra Dr, Johnstown, CO 80534
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At Alpha Fence Company we complete projects for commercial and residential customers. We are able to install, restore, and tear-out all fence and deck types. Additionally, we construct pergolas, gazebos, deck covers, dog runs, and garden fencing, among other projects. Our company has been built from the ground up and we strive to satisfy 100% of our customers. It is our goal to offer each and every customer a fair price without compromising our quality of materials or workmanship. We have completed 100's of fences for residential customers and projects for several large businesses and corporations. Some of the companies are Anadarko Petroleum Corporation, the Towns of Milliken and Littleton, JEDunn Construction, GE Oil and Gas, Swift Beef Company, Rocky Mountain National Parks, and Westroc Oilfield Service. We look forward to earning your business!
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A BBB Accredited Business since
BBB has determined that Alpha Fence Co LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Chad Hamby, Owner
Fence Contractors Pressure Washing Companies Snow Plowing Companies Building Restoration Companies
Method(s) of PaymentWe accept cash, checks, and credit cards.
Service AreaNorthern Colorado, Colorado Front Range, and Wyoming
Alternate Business NamesAlpha Fence Company, LLC
Products & Services
cedar fence, vinyl fence, chain link fence, 3-rail fence, steel fence, wrought iron fence, buck and mountain fence, fence stain, fence restoration, fence tear-out, decks, pergolas, deck covers, and other projects.
Industry TipsBBB Tips for Finding Trustworthy Fence Builders
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
1100 Sandra Dr
Johnstown, CO 80534 (970) 310-4477 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: This is my second complaint filed against Alpha Fence. With the first complaint, they did a good job installing the fence; however, they took 3 weeks longer than expected, they forgot nails in several pickets, they installed several pickets that were already checking, broke a sprinkler pipe, and broke a sprinkler head. When calling them about the broken sprinkler head and checking pickets, I was told by Chad that they would be out to fix them; however, they never showed up and I had since called Chad three times and he failed to respond. This first complaint was resolved by the company only after filing a complaint with BBB. Currently, Alpha Fence will not return e-mails or telephone calls regarding repair of defective work (broken post/checked pickets) under warranty. I, finally, reached them once two months ago and he said he would follow-up with me the following week and never did. I have left countless unreturned voicemails. I do not want to have to pay someone else to fix their product that is covered under their warranty.
Desired Settlement: For Alpha Fence to return my call, to come out to my house, and replace the broken post and pickets in their fence under their warranty.
Business Response: The original job was completed for Mr. D******* in 2011. We apologize that Mr. D******* was not contacted right away in regards to the attempted calls he had made. The early parts of the summer were very busy as the rainy spring months set us back in completing work and we were trying to "keep our heads above water". Chad is very busy with managing all aspects of Alpha Fence Company. The use of email is sometimes a way that we prevent situations such as this from happening. Our email is checked multiple times per day. In this case, the complaint to the BBB was the first email that we saw via email concerning this issue. Whatever the situation we are glad that we were able to work with Justin to resolve this issue. Mr. D*******'s complaint came in on the 18th of September, we were able to get over to his property to replace a post and 2 pickets that were worn material at no cost. In addition, we completed a couple additional repairs for Mr. D*******. We strive to meet and exceed the expectations of every customer both past and present. We appreciate Mr. D*******'s feedback and will be more diligent in attending to voice-mails that are received and hope that he is satisfied with the handling of this complaint. The original invoice is attached which states the warranty was for labor/workmanship not for worn material, although we completed the repairs at no cost.
Consumer Response: Better Business Bureau: To clarify the response of Alpha Fence, the initial complaint was made as a result of a failure to communicate, not a failure to perform warranted work. I was incorrect in stating the work should have been warranted. According to ******* records, I attempted to call either of the two Alpha Fence phone numbers a total of 14 times between June 30, 2015 and August 6, 2015 and actually talked to Alpha Fence on August 6th in which I was told his guys would be out the following week, which never happened. I failed to keep a record of e-mails sent. Upon filing this complaint on September 18th, I was contacted the same day by Alpha Fence who apologized for its failure to return calls and wanted to resolve the issue. Alpha Fence performed the work less than two days later, but needed to finish the job the following Monday. Alpha Fence never showed up on Monday and never contacted me. I reached Alpha Fence on Tuesday and they apologized for the failure to call or complete the job the day prior. They completed the work once I provided them the address to my house again. They did a good job repairing the fence. I couldn't be more pleased with the product. I have reviewed the response made by the business, and find that this resolution is satisfactory to me. Regards, ****** ********
Customer Reviews Summary