If yes, click here to login.
BBB Accredited Business sinceAdditional Locations
Phone: (303) 747-2274 Fax: (303) 747-2120 1130 County Road 84 W, Allenspark, CO 80510
BBB Business Reviews may not be reproduced for sales or promotional purposes.
The Wild Basin Lodge & Event Center provides space and customer service for weddings, rehearsals, civil unions, and additional seasonal events.
Request a Quote
A BBB Accredited Business since
BBB has determined that Wild Basin Lodge & Event Center meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Wild Basin Lodge & Event Center include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Nils Kristoffersen, President Ms. Denice Kristoffersen, Secretary/Treasurer
Event Center Party Facilities Wedding Supply Stores
Service AreaAlthough located in Allenspark, CO, across from the Wild Basin entrance to Rocky Mountain National Park, we serve customers all over the world who come to event center.
Alternate Business NamesWild Basin Properties LLC
Products & Services
Rocky Mountain weddings, summer weddings, winter weddings, mountain wedding, wedding venue
1130 County Road 84 W
Allenspark, CO 80510 (303) 747-2274 Directions
PO Box 218
Allenspark, CO 80510
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: Me and my wife had our wedding there on July 17th of this year. The package we chose included meals for up to 50 guests. In the 2 weeks before the wedding, we began getting headcounts from them that differed from ours adding up to 52 people. We recounted several times and kept coming up with a different number than they did. We eventually figured out they were adding the vendors in twice because the photographers were sitting inside as they are family friends. They argued about this with us even though we explained this to them, multiple times. We thought the issue was resolved. I did not notice on the pre-event invoice they sent us the day before the wedding that they were, even then, counting the children twice as at that point we were still under 50 people. They ended up charging us for extra people and sent me a letter that explains their error in quite nice detail. It makes claims that the seating chart and pre event invoices directly contradict(ie number of children and vendors) There really is one very simple truth here. We have email after email, and the seating charts we sent them showing there is no way that we had more than 50 people there. They are charging us for figments of their imagination.
Desired Settlement: I want the 289.10 they over billed us.
July 24, 2014