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BBB Accredited Business since

Czars Gadget Repairs LLC

Phone: (970) 232-8320 View Additional Phone Numbers 155 E Boardwalk Dr #427, Fort Collins, CO 80525 View Additional Web Addresses

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Czars Gadget Repairs LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Czars Gadget Repairs LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Czars Gadget Repairs LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 14, 2011 Business started: 10/01/2011 Business started locally: 10/01/2011 Business incorporated 03/26/2010 in CO
Type of Entity

Sole Proprietorship

Business Management
Mr. Cesar Tataje, Owner Ms. Susan Tataje, Owner
Contact Information
Principal: Mr. Cesar Tataje, Owner
Business Category

Electronics Repair Stores Telecommunication Repair Services Video Game Repair Stores Cell Phone & Tablet Equipment, Supplies & Repair Computers - Service & Repair

Service Area
Products & Services

iPad, iPhone, Wii, smartphones, glass repair, batteries

Additional Locations

  • 155 E Boardwalk Dr #427

    Fort Collins, CO 80525 (970) 232-8320 (970) 481-2616


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

12/24/2012 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Repair was returned with a new defect. I received my iPad following a glass replacement repair. Czars Gadget repairs received it on 11/2/12 (****** Transaction ID: 8XDXXXXXXEXXXXXXD). I examined the display very carefully for any discoloration, distortion, or dead pixels prior to ordering the repair in order to determine if I needed to order a LCD replacement as well as the digitizer glass replacement. I could find no defects so I just ordered the digitizer replacement. Now there is a very dark shadow on the right half of the display while the left side is normal. The shadow was definitely not there prior to sending it in. Czar could not have missed such an obvious defect during the repair and would have notified me that additional repairs were needed increasing their sales. I was never notified that they found any additional problems. I notified Czar by email (with images of the defect attached) on NOV 16 but as of NOV 30 I have not received a replay. ****** ****** (850) XXX-XXXX

Desired Settlement: A repair of the new defect.

Business Response: Business Response /* (1000, 5, 2012/12/03) */ From: Czars Gadget Repair (mailto:***** Sent: Saturday, December 01, 2012 11:05 AM To: ****** Cc: *********** Subject: Re: iPad 3 Glass Repair Hi ******, We are just getting this. We had to dig into the spam folder to find it. We were notified by the BBB that there was a dispute. We strive to keep our customers satisfied. We're sorry for the issues. We used your original LCD so perhaps there was an issue with it. Regardless, we can take care of it. Just sent it back to the address below with **************. Best Regards, ****** ****** Czars Gadget Repair, LLC. ****** Fort Collins, CO XXXXX XXX-XXX-XXXX