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BBB Accredited Business since
Phone: (970) 669-0443 Fax: (970) 669-0508 1951 E 11th St, Loveland, CO 80537
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A BBB Accredited Business since
BBB has determined that D & I Prehung Door Co Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Kevin Hill, President Mr. Scott Sheldon, Vice President
1951 E 11th St
Loveland, CO 80537 (970) 669-0443 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: DI doors submitted an Estimate for our 2,000 sq.ft. house. The problem is that what they sent out was all wrong! Surprise! after being in business for so long. I used them for my first house too, and they sent out all the wrong materials too on that house. Wrong window sills, wrong door sizes and swings, wrong door header materials. It made my project turn into the biggest headache. Also because they didn't take time to process the delivery, they through in 2x the amount of balusters and 2x the amount of handrail that was needed. We needed 5 handrail mounts, they sent out 15! why do they do this? they don't do the job and they are not accurate at all. What happens? they bill you far, far more then what is necessary. I will not use them again. What a cluster! I recommend you stay away or you double the estimate they give you!
DI Doors, continue to bill us. We do not intend to pay the additional amounts because of the missed and inappropriate materials they sent out.
The materials they sent us, was not what was ordered and therefore should not have been sent out. They want to bill us for this stuff. Kevin never
explained any additional charges. These charges should have been discussed and clarified. They were not. The job details and materials were not delivered as they should have been.
Business Response: The customer rec all the mat he was billed for. H e returned some product and a credit was issued. Some material he returned was wet and we could credit it.
Better Business Bureau:
Read Complaint Details
Complaint: Approximately around October 1st 2014, D and I doors had replaced a previous front door and side panels on our current residence, which the wood had begun to slit. Within approximately 2 weeks from the second install of the door and side panels, the wood had begun to the point of splitting even more. I sent pictures of the splits and was notified via email that the installer and manufacturer of the doors were working on correcting the problem with a replacement. After 6 plus months of waiting I then re-contacted D and I door Inc via (2)emails copied to my attorney, on the length of time and effort to rectify the situation at hand. To this date there still has not been any answer to the situation.
Desired Settlement: Would like to have the door and appropriate side panels that have cracks, etc. replaced with a product that works and keeps the enhancement of the front entry area for which we paid approximately $3000 to have originally installed.
Business Response: We are going to refund this gentleman's money for a check of $2400.00. We do not feel we do any more to solve the issue.
Better Business Bureau: