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Northern Colorado and Wyoming
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Wyoming Gear LLC

Additional Locations

Phone: (307) 369-2967 318 Central Ave, Cheyenne, WY 82001

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Description

This business specializes in care, maintenance and repair of transmissions both standard and automatic. Transfer cases, differentials, clutches and wheel bearings. They also do motor and transmission mounts, gas and diesel automotive service and repair.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Wyoming Gear LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Wyoming Gear LLC include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Wyoming Gear LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

top
BBB file opened: October 19, 2010 Business started: 01/01/2003 in WY Business incorporated: 02/10/2012 in WY
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. David Kinsley, Owner Ms. Melissa Kinsley, Owner
Contact Information
Principal: Mr. David Kinsley, Owner
Business Category

Differentials - Automobile Auto Transmission Suppliers


Additional Locations

  • 318 Central Ave

    Cheyenne, WY 82001 (307) 369-2967

  • 911 E Fox Farm Rd Ste 1

    Cheyenne, WY 82007

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Complaint Detail(s)

6/23/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: THIS ALSO INCLUDES MY BROTHER AND NEICE . I TOOK MY CAR TO WYOMING GEAR FOR REPAIRS ON MY 1982 BUICK LASABRE UNLIMITED WE MADE A PAYMENT ARRANGEMENT , **** THE OWNER TOLD ME IT WOULD COST ME $690.00 FOR WHAT NEEDED TO BE DONE . WHEN I MADE A PAYMENT I ASKED HIS WIFE FOR A PRINT OUT ON WHAT I'M PAYING FOR SHE TOLD ME THEY GIVE THAT OUT WHEN THE JOB IS PAID IN FULL. I TOLD THEM I NEVER BEEN TO A BUSINESS THAT DON'T GIVE AN ITEMIZE REPAIR STATEMENT WHEN ASKED FOR ONE . **** WAS SUPPOSE TO DO A TUNE UP ON MY CAR ,OIL CHANGE ,AND "NEW PLUGS WHICH I GAVE HIM" AND WIRES HE QOTED ME 120 PLUS LABOR . COME TO FIND OUT HE LIED I WAS TWO QUARTS LOW MY OIL WAS NOT CHANGED THE FILTER WAS DIRTY I HAVE THE WIRES AND PLUGS AND FILTER NOR DID I GET A TUNE UP THE WIRES ARE THE OLD ONES SO IS THE PLUGS I HAD TO PAY SOMEONE ELSE TO DO THE TUNE . AND OIL CHANGE. I'M NOT REALLY SURE WHAT I WAS PAYING ON I FEEL I SHOULD GET AT LEAST HALF OF MY MONEY BACK OR THE MONEY FOR THE TUNE UP AND OIL CHANGE WHICH HE DID NOT DO . MY BROTHER ***** WENT TO **** TO GET HIS TRUCK FIXED THEY AGREED ON PAYMENTS AS WELL MY BROTHER STARTED TO PAY HIM BEFORE HE GOT THE TRUCK FOR ABOUT THREE MONTHS FINALLY MY BROTHERS TRUCK WAS TAKEN TO WYOMING GEAR AND SET THERE FOR A MONTH TILL FINALLY **** THE OWNER TOLD MY BROTHER THE ENGINE WAS SHOT AND HE WOULD LOOK FOR HIM SOMETHING . **** OWNER GOT RID OF TRUCK MY BROTHER STILL HAS TITLE **** THE OWNER SAID HE GOT$230.00 OUT OF IT THE NEXT TIME HE TOLD MY BROTHER HE ONLY GOT $40.00 AND REFUSE TO TELL MY BROTHER WHERE GOT RID OF IT OR PRODUCE A RECEIPT TO HIM . MY BROTHER TOLD HIM BECAUSE I STILL OWE **** THE ONWER MONEY TO TAKE THAT AS PAID IN FULL AND ASKED FOR A FIANLLE BILL **** THE OWNER REFUSE TO GIVE HIM ONE .I CALLED AND ASKED FOR A FINALLE BILL AND GAVE THEM MY ADDRESS WHERE TO SEND IT ON THEIR VOICE MESSAGE I HAVE NOT RECIEVE ONE YET. MY NEICE **** TOOK HER CAR TO GET IT FIXED WE THROUGHT SHE PAID HIM $600.00 CASH MONEY THREE DAYS LATER HER CALL STOP RUNNING SHE HAD TO BUY ANOTHER CAR . BECAUSE WE WAS DOING BUSINESS WITH SOME ONE WHO WE THROUGHT WAS TRUE TO HIS WORD WE ALL TOOK MY BROTHER LOST ATRUCK AND $130.00 DOLLARS CASH , MY NEICE HAD BUY A DIFFERENT CAR AND MYSELF HAD TO GET OIL CHANGE AND TUNE UP ON MY CAR I WOULD OF BLOWING UP MY CAR IF I WOULDN'T OF KEPT ASKING ABOUT MY LIGHT TO OIL CHANGE SOON CAME ON ALL THE TIME THE GUY CHECKED THE OIL AND SAID I WAS TWO QUARTS LOW AND THAT I NEEDED A OIL CHANGE AS SOON AS POSSIBLE.

Desired Settlement: I THINK MYSELF ,MY BROTHER, MY NEICE SHOULD GET AT LEAST HALF THE MONEY WE PAID TO WYOMING GEAR FOR UNFINISH WORK , FOR **** THE OWNER SELLING MY BROTHERS TRUCK AND LYING ABOUT WHAT HE GOT FOR IT MY NEICE TO PAY ALL THAT CASH SHE DIDN'T REALLY HAVE TO HAVE HER CAR BREAK DOWN THREE DAYS LATER AND FOR ME ALMOST BURNING MY CAR UP BECAUSE I BELIEVE HIM WHEN HE TOLD ME HE DID WHAT HE SAID . I HATE TO SEE HIM CLOSE DOWN ,BUT I WOULD NEVER RECOMMENED HIM TO ANYONE INFACT I WOULD TELL THEM WHAT HE DONE TO ME ,NEICE AND BROTHER . WE THROUGHT HE WAS LEGIT ON HIS SERVICE AND FOUND OUT HE WASN'T

Business Response: when i originally worked on ******* car, i quoted her 690.00 for the work stated in her complaint. I did every bit of work that i quoted her. She told me she would pick up her car later that day and had the money to pay for it. When she came to pick up her vehicle she only had 150.00 dollars. I was forced to make arrangements for the rest of her bill. She did make a few payments and paid it down to 265.00. Then i did not here from her for over a month. All work that i quoted her was done to her car. the week before thios complaint was filed , her brother and herself called me to do some work on their vehicles and i refused for obvious reasons. She was very short with me on the phone and i ended the conversation. as far as her "niece" goes, i have never met her./ As far as her brother goes, my deal with him on his truck was this, his motor was bad,m he told me to send it for scrap,even brought me the title to do it, and in return i would try and find him an inexpensive car he could make payments to me on. i let him know about 3 different cars, and he had NO MONEY to make a payment all three times. I had to pay to have the truck removed from my lot and was left with 40 dollars after everything. I honestly believe my company has done nothing wrong in this matter. thank you

Consumer Response: Complaint: ********

I am rejecting this response because: I DO NOT like
to be a liar **** of Wyoming Gear is lying and he
knows he is n the wrong. Why would I waste BBB time and
myself if what I’m saying isn't true. When we talked about working
on my car it was after **** the
owner had agree to take payments from my brother to work on his
truck. Then I asked him if he would take payments to work on my car
he agree to and I gave him $85.00 cash right then and there. He
quoted me $690.00 included was suppose to be an oil change and tune
-up , The next day he did work on my car showed one part he had to
replace. Never seen anything else I took him at his Word. He also
said he was going to charge me half the amount of labor, that same
week I gave him $150.00 and asked his wife for a itemized statement
of what I was paying for and this is when she told me she gives one
out after paid in full. I paid him weekly up until May 2014 told him
I was not going to be working for the summer and I pay him monthly he
agree to that as well. Each time I paid him a payment it had nothing
on it but what I gave him and the balance I owe usually in black
marker . Nothing of the work
as far as not knowing
my niece she had brought her red 1995 Cadillac for him to work on
which he did and like said before three days later her car broke
down. She paid him $400 cash and paid the rest the next day during
this time he called me twice wanting to know if she will be by to pay
him the rest of the money.
As for my brother yes
he told him about a couple of vehicles he was checking on , said he
had to check them out , never once did my brother see these cars .
The next time my brother talked to him he said he junked out the
truck for $2 hundred and something. How could **** the owner had the
title to my brothers truck when my brother has it . I would think
that a GOOD BUSINESS man would show what he sold truck for ,what work
he did on car. My brother DID NOT give **** the owner the truck, to
keep the money for himself nor did my brother told him to have a toll
truck come pick the truck or dispose it. This is all on Wyoming Gear
, My brother then told **** the owner take what he owes my brother
and put it on my bill and we should all be square and that’s when
my brother asked for a final receipt and again refused to give one.
I check my oil because the light kept coming on and that when I
found out **** the Owner lied about changing my oil and tune up I
called the owner next day his answering service came on I told him he
lied to me and would like a receipt since my brother paid the
remaining bill and gave him my address. I waited until wed before I
contact BBB. Prior to all this we did talk about more work on my
car my car was kind of vapor locking he told me it could be fuel
filter or fuel pump

I told him figure out
what he would charge me ,I called him a couple days later told me he
call me back and didn't . also he told my brother to bring the truck
so he could bleed the clutch on Saturday and that never happen .

In all HONESTLY I believe that WYOMING GEAR is a rip off .DOES NOT stand behind his
work and Business. WE talked about payments then he LIES about it.
WE took him for his word and and trusted him and LOOK where it got us .

I still feel that **** owner of Wyoming Gear should should give back some of the money he
took from my brother ,my niece and myself.
He is NOT true to his word and I feel sorry for those people who trust Wyoming Gear and
take their vehicles to some one who is not capable of running a
repair shop such as this man and his wife

Regards,

****** *******

Business Response: i have several customers i can have make statements to back up my statements. they were here when ****** was to pick uip her car originally. she showed up with 150.00 and i was forced to make arrangements. my customers are ready to give there statements. as far as her brother goes. that is self explanatory. I do remember her cousin and her cadillac now. that car needed so much mmore work than she had money to fix it with and stated to me that she was going to sell it because she could not afford the work. i have customers that were witnesses to that particular situation too. they are williung to give statemenmts also. ****** you are being dishonest and you know it. i have well over 7 difeferent people that were here when you were, and at least 3 that were witnesses to your brother and my deal.i am sorry you are unhappy with wyoming gear, i truly am. but lying about the situation will not make it better. several people that have no ties to my shop heard and saw what happened the day you picked up your car. this is not the way it went down and i have proof. come down to the shop[ and we can talk about it like adult human beings. the BBB rating i have means alot to my company and i will do what i can , short of sacrificing the integrity of my shop, to help make it right. you must tell the truth to the BBB first., thank you. please contact me ******.

Consumer Response: Complaint: ********

I am rejecting this response because:

Regards,

Still calling me a liar Your still calling
me a liar , If your wife would
of given me a itemized paper of WHAT you did to my car in the first
place it would of never gone this far . YOU and YOUR wife are poor BUSINESS people . You
keep talking about the people that was at your garage the day my
brother and myself was talking to you about work on my car , WAS your wife, your dog, and
then your daughter whom you told you was talking to customers. I
ASKED you if you would TAKE PAYMENTS to do some work on my car my
brother was the one who took me there because you told him to bring
you customers so he did . I told what it would cost me to put a power
steering pump, idler arm , and replace the gas line on my engine
cause it was cracked . I gave you $85.00 CASH and my brother brought
my car in for you to work on because I was at work, and your wife
came to pick me up because you was not done with my car that day you
called me later told me my Hommica balance had to be replace and
when I went to pick my car up later that day THERE was NO CUSTOMERS
THERE except you, your wife and dog and daughter YOU showed the
Hommica Balance that YOU replaced and nothing more no other parts
you Quoted me 690.00 then I asked what you would charge me for a oil
change and tune up because I was going to go visit my daughter and
you quoted me $120.00 and was only going to charge me HALF LABOR.
When I went to give you another payment I asked your wife for a read
out and that’s when she told me she gives them out after BILL is
paid in full I told her I like to know what I'm paying for she said
that **** already told me . I don't always take anyone by their word
,thinking a BUINESS MAN like you and was willing to do
payments was a good person, BOY WAS I WRONG.

YOU keep calling me a liar when in fact your the one who is lying . WHY would I take my car
to you to get it fixed knowing you could hold my car for repairs
until I paid it off if we didn't talk about me making payments to
you first. AS far as me going to your shop to
talk to you like adults is not going to stop what we are talking
about on here you lied and you keep calling me and my brother and
niece a liar.

YOU almost Blew my CAR UP !!!!! you told me when I THROUGHT you DID the OIL CHANGE and TUNE
UP , I asked you why does the LIGHT keeping coming on you told me
because the senor might be going out and don't worry about it. Then
my car started to sound sluggish and I went and had my oil check and
THATS when I FOUND OUT YOU LIED!!!!!! AS far as my niece NOT COUSIN she said nothing to you
about getting rid of it why would she put all that money into it if
she was planning on getting rid of it. You probably didn't do work
on her car either like you said ,for it to BREAK DOWN THREE DAYS
LATER. As for my brother WHY would you keep lying about everything ???? He told you from the
beginning he COULD ONLY DO PAYMENTS and YOU AGREED and he then
brought you $50.00 on the third of the month for three months while
his truck was still setting at my place . You sent the tow truck
over not us you didn't tell my brother that you would junk his truck
out instead you just took it upon yourself and did it not really
asking my brother if he wanted to put another engine in it which by
the way he found one and was going to ask you what you would charge
him .By then you already junk his truck told him you got 200 and
something , when we asked you about bleeding his clutch what you
would charge you said nothing because you owed my brother money. Told
him to bring that Saturday of that week that Saturday came and
went. THAT same week we talked about putting a fuel filter or fuel
pump on my car and told me you would call me and let me know AND YOU
NEVER DID. WHICH brings us to where are YOU LIED and this is not
getting us no where. YOU OWE MY BROTHER ,YOU OWE ME and YOU OWE MY
NEICE . YOU and my BROTHER made a DEAL why do you want to keep LYING
ABOUT IT???? He TRUSTED YOU , WE BOTH THROUGHT YOU was a GOOD
PERSON . WE WILL take the next step if we CAN'T RESOLVE
this through BBB. Even if we would or could settle this the damage is done. YOU LIED what
YOU did to my CAR and YOU DID MY BROTHER WRONG!!!!!
YOU OWE US SOMETHING???? YOU CHEATED US and YOU
KNOW IT!!!! So STOP trying to WEASEL your way out
of this. This should of never gotten this far if you and
your wife would of DONE RIGHT by myself and brother. WE would still be doing
business with you . And you NEED to STOP Calling ME LIAR I have no
REASON TO LIE and I HAVE NO REASON TO BRING BBB INTO THIS IF YOU WAS
GOOD AT YOUR WORD . And a GOOD BUSINESSMAN

****** *******