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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Comfort Dental Fort Collins meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Comfort Dental Fort Collins include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Colorado Board of Dental Examiners
1560 Broadway, Suite 1350, Denver CO 80202
Phone Number: (303) 894-7800
Fax Number: (303) 894-7764
Type of Entity
Business ManagementDr. Alois Tripam, Partner/Owner
Dentists Dental Surgeons Endodontics Cosmetic Dentists Dental Hygienists
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
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Read Complaint Details
Complaint: On 3/10/14 I came in for a routine dental cleaning, that is covered by my dental insurance twice per year. They said that I had not had x-rays in a couple of years and should take some. Then sitting in the chair, the dentist examined my gums and the technician proceeded to clean my teeth. When I was checking out, I was presented an $80.00 payment for x-rays and periodontal exam. I was floored because I had an appointment to get my teeth cleaned only. Two days later, on 3/12/14, my wife, ***** ******, had a dental cleaning appointment with Comfort Dental and when they requested x-rays, she refused and they made her sign a waiver that she refused the x-rays. Once she sat in the dental chair to get her teeth cleaned, the technician came in and said the dentist would not clean her teeth without the x-rays. ***** left! What kind of scam is this? I was not informed of these additional charges and should have been given the choice. I want my money back!!
Desired Settlement: Comfort Dental needs to inform the patients of the charges for services not requested. Instead their behavior appears to be about the patient dental care and then charges are applied without any prior notification. This is not a good way to do business. I scheduled a teeth cleaning and that is exactly what I should have received without any additional charges. I am outraged at the additional cost.
To Whom It May Concern,
Better Business Bureau:
BBB's Final Determination: Consumer accepted resolution offered by the business.