This Business is not BBB accredited
DanceCheer.net by Leslie's Best
Phone: (970) 674-3387 Fax: (970) 674-3387 PO Box 38, Severance, CO 80546 View Additional Email Addresses
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for DanceCheer.net by Leslie's Best include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Business ManagementMs. Leslie Goettsch, President
Dance Classes Athletic Equipment Stores Sporting Goods Stores
Service AreaOnline orders ship internationally.
Alternate Business NamesLeslie's Best Inc
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- - eQuote
Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: Ordered a sceptor in Oct 2013. It came bent however I was unsure if it was damaged or this was how it was made. Regardless we decided to use another one. We never unwrapped the item or used it. I requested an RMA and sent the item back. It was delivered Nov 9 but never picked up until I emailed them 2x to tell them it was delivered. They picked it up Nov 13. I emailed 4 times over the next few weeks only to be told it would take time for the "concerned department" to get back to me. Finally on Dec 24 I was informed I would not be getting a refund since the item was damaged . I promptly sent them photos I had taken myself when the sceptor was received to show them it was damaged when I received it but I was not sure if it was or not so I took photos in case they tried to say that. It takes another 2 weeks and now I'm told they will not refund me as I did not inform them of the damage within 10 days of receipt. After more than 2 months they are refusing to refund me for a DAMAGED item. Poor customer service.
Desired Settlement: FULL REFUND
Thank you for contacting us to allow us to respond to this complaint. Please see the attachment for our response, and feel free to contact us if we may be of further assistance. Thank you for your consideration.
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.
Problems with Product/Service
Read Complaint Details
Complaint: I ordered a tiara for my upcoming wedding from www.ewholesaletiaras.com (Leslie's Best, inc) Their website states "Customer satisfaction is our #1 priority" and "Returns and exchanges are gladly accepted within 20 days of invoice date." Yet when I received the item that I paid a lot of money for the item was damaged. This item was very clearly shipped to me damaged. The tiara was cracked down the middle and was crooked. Yet the packaging was in perfect condition, as was the box that it was shipped in. I contacted the company in early September. It is now October 19th and I have yet to been given a resolution or refund by this company. They told me that it was not their fault and asked me to file a ***** claim to try and pin this problem on another company so they wouldn't lose out. After some back and forth I finally filled out the claim paperwork they sent on September 11th and still nothing. It is clear they are hoping I just forget about the money I gave them. This company is scamming customers and other companies. Buy your goods elsewhere!
Desired Settlement: I want a refund on this. It has been almost 2 months and this customer service is unacceptable. I was sent a damaged item that cost over $100, I demand a refund.
To Whom It May Concern,
We regret the problems with customer's denial of her shipping damage claim. While normally our policy requires the customer participate in the entire claims process, including the dispute we recently files to dispute ******* denial, we have gone ahead and refunded the customer in full for all charges (including shipping).
Please see the attached Credit Memo showing the refund details, and includes the transaction number for the refund for verification purposes. Please note that the time may take up to a week for refunds to post to customer's credit card account. However customer may be able to expedite that process by contacting their credit card company with the authorization number #********** as early as this Friday.
Please feel free to contact us if there is anything else we can do to assist in resolving this matter.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
Problems with Product/Service
Read Complaint Details
Complaint: Received damaged merchandise. Unable to contact company by phone as they do not have a customer service phone number. 10/28/12: Order placed via website 11/02/12: Received order via FedEx. Merchandise damaged. Contact with company attempted via phone. Unsuccessful because the company does not accept phone calls. Therefore, used live chat through their website with no response. Then, submitted request per email again with no response. 11/03/12: Live chat unavailable. Left emailed message. 11/04/12: Again, live chat unavailable. Left emailed message requesting a phone call. 11/5-11/8/12: Continued to try for live chat that was never available. Daily sent an emailed message. 11/08/12: Received a phone call from ******* stating that the merchandise was checked before mailed and therefore is not their responsibility. She suggest a claim be filed with *****. Emailed pictures of damaged merchandise and the shipping box both inside and out. 11/9/12: Faxed pictures as well. 11/13/12: Received a fax from ******* stating that if pictures were not received they would be forced to file complaint with ***** without pictures. Faxed a note to ******* explaining pictures were both emailed and faxed. Requested a return call. No return call received. Merchandise received was paid in full before shipment. It is clearly damaged and does not seem to be as a result of shipping as the shipping box was completely intact. Unable to have a conversation with the company as they do not accept phone calls, do not respond to my emails, or faxed notes. Would simply like to have the merchandise exchanged for non-damaged. ******'s Best Invoice # XXXXX Item LBCTC; Crown and Tiara Carrying Case; Color: Soft pink; acrylic option: clear (it is the acrylic that is cracked where the latch is attached; Qty: 1; total: $74.98; paid via ********.
Desired Settlement: Would simply like the damaged merchandise exchanged for non-damaged with no additional shipping expenses. If unable to exchange, that a full refund to include shipping expenses would be acceptable. I could then take my business elsewhere :)
Business Response: Business Response /* (1000, 5, 2012/11/16) */ Thank you for contacting me regarding this claim. To protect the customer's identity, we will refer to her as "customer." Customer informed us on 11/15 that she will be dropping this case once she sees she has received the replacement for the case that was damaged in shipping, and can ensure it was received in satisfactory condition. Meanwhile, we will attempt to address what seem to be the two main issues of concern for the customer, and have attached documentation to support our views which seem to differ from the customer's views in several areas. We would be happy to provide more documentation if needed. ISSUES: ISSUE #1: Customer alleges that we have not been in contact with her or able to communicate with her. OUR RESPONSE TO ISSUE #1: Our Timeline shows that we worked hard to try to communicate with customer (including via email, fax, and phone) on a DAILY basis (and often we made multiple attempts in a single day) from the date we received the first notification of the damage on 11/2 to the day we filed her claim and shipped the replacement on 11/14. Customer was having problems sending and receiving our emails, however we were able to send and receive hundreds of other emails between other customers on those dates without any problem. ISSUE #2: Customer thinks that the damage does not seem to be as a result of shipping. OUR RESPONSE TO ISSUE #2: We inspect each and every product carefully before we ship it, so if the case left here without that crack, then the damage had to have been caused by ****** after it left our location. Customer claims the box appeared intact, but her pictures show weakened areas which indicate impact. TIMELINE (listing relevant facts): * Fri. 11/2 - Customer notified us she received a damaged case and would like a replacement. We emailed her to try to get the information needed to file a damage claim with ****** so we can get reimbursed for the damaged case (see attached). * Mon. 11/5-We emailed customer the request for claim information again. * Tues. 11/6-We emailed customer the request for claim information again. * Wed. 11/7-We emailed customer the request for claim information again, & left her a voicemail saying we've been trying to email her daily to get her information to file the claim. We also asked the to check her spam folder, & spelled the email address she provided in her order so she could let us know if it had a typo or if there was a better email address for us to use. * Thurs. 11/8-Finally reached customer for the 1st time. Discussed the email and pictures. As you can see from these emails, there is nothing indicating we told the customer we are not responsible as customer alleged. With regards to her saying we told her to file the claim, as the emil shows we offer the option of the customer filing the claim themselves (so ****** will reimburse the customer directly) and ordering a replacement, or we can assist them in filing the claim and we can ship the replacement at no cost once we have received the customer's information to file the claim. The 2nd option is much faster since we don't have to wait for ****** to reimburse us before we ship the replacement...as long as we receive pictures (which decreases the odds of ****** denying our damage claim significantly). * Mon, 11/12-Since we had not heard from ****** since Thursday, we faxed customer reminding her that we'd be happy to file the claim for her and offered her the options of: o 1. Sending us pictures, so we can ship the replacement immediately. o 2. If she has not replied with images, then we'll need to submit the claim without the pictures and wait to see if the claim is accepted before we can ship (since submitting a claim without pictures has a significantly lower rate of claim approval). * Mon 11/13-Received fax, but picture was black. Customer said she had emailed images, but we had received no images to date via email. Had our web designer search all companies' email servers to see if customer's emailed images may have gotten caught in our spam filters. * Tues. 11/14 - Once our web designer confirmed we had no emails from customer with the images, we emailed and faxed the customer letting her know we didn't not receive the emailed images and that the faxed images are black and thus not legible, and provided the email address for her to email the images to (to ensure she didn't have any typo on the email address). At noon, we finally received legible images, and we shipped her replacement case that same day. ****** tracking # XXXXXXXXXXXXXXX shows an ETA of 11/20. At 1:51pm, we emailed customer to let her know that we will rush the replacement case now that we have the information necessary to file the claim and told her she should get the case within a week. We thanked her for her patience and told her how excited we were to hear her emails are working now. Customer replied saying, "FABULOUS!!!! Thank you." While we have not had any history of shipping damage to the hundreds of cases like this, we asked our packers to add extra padding on this shipment to ensure this case arrives undamaged. We had ****** email the customer the tracking number. * Thurs 11/15-After the customer's positive response yesterday, we were shocked and saddened when we saw she filed a BBB complaint. When we emailed to ask her to consider removing it since we have worked diligently with her to resolve any issues, she said she will inform the BBB it is resolved once she received the shipment and it is received and is satisfactory. We are praying that ****** gets it there in one piece, and waiting update from the customer to see if she feels this has been resolved. We are always available to ensure the customer's satisfaction should there be any problems with the case. CONCLUSION: Customer satisfaction is important to us, and we are still commited to ensuring customer is happy with the final case. We feel it is worth mentioning that had the customer followed our policies on damage replacements and sent the claim information on day one, she probably would have had this all resolved within a maximum of one business day. ..because the information we send in the email is pretty much a duplicate of the information in our policies (i.e. listing specific information the shipping companies require from us in order to submit a damage claim). However once we were able to get the information from the customer necessary to file the damage claim (after 12 days of repeated attempts to get the same information that is specified in the claims section of our policies), we shipped the replacement case that SAME day via Expedited Delivery at no cost to the customer. We feel the BBB and others who take the time to read the documentation and evidence which support our response will be able to see how hard we worked to try to help this customer (despite her problems with emails...even though through no fault of our own), and that we followed our website's policies and exceeded business norms in assisting our customer in getting this shipping claim filed so we could replace the damaged product in a timely manner. Thank you for your consideration.
BBB's Final Determination: Consumer accepted resolution offered by the business.