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BBB Accredited Business since

Reliant Federal Credit Union

Additional Locations

Phone: (307) 234-1429 Fax: (307) 266-4664 View Additional Phone Numbers 4015 Plaza Dr, Casper, WY 82604 http://www.reliantfcu.com


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Reliant Federal Credit Union meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Reliant Federal Credit Union include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Reliant Federal Credit Union
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 24, 2000 Business started: 01/01/1936 Business started locally: 01/01/1936
Business Management
Mr. Steve Higginson, CEO Ms. Kristi Grant, Branch Mgr Ms. Demetra Kidd, Branch Manager Ms. Amber Reyes, Manager Accounting Ms. Sharon Schmidt, Branch Manager Ms. Patti Sorenson, Executive VP
Contact Information
Principal: Mr. Steve Higginson, CEO
Business Category

Credit Unions


Additional Locations

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

1/8/2016 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I put in a bid for a 2008 ******** on 12/22/2015 at 3:15pm. My bid was the highest and they gave it to someone else. One would think they are giving the bids to whomever they want (family and friends)? The bid form did not say anything about having to be present. It says you are welcome to be there for the bidding if you want to change your bid. *** *****

Desired Settlement: A 2008 **** ********

Business Response: January 5, 2015

Better Business Bureau
8020 S County Rd 5, Ste 100
Fort Collins, CO 80528

To Whom it May Concern:

On December 22, 2015 Reliant FCU held an auction to sell a repossessed 2008 **** ********. Our procedures allow for unsealed written bids to be accepted  prior to the auction. For this auction multiple written bids were received prior to the day and time of the auction. Our procedure for the auction is to start with the highest written bid received and then allow those present at the auction to raise their bid until no one is willing to go higher. 

Unfortunately for this vehicle auction an employee of Reliant FCU mistakenly started at the second highest bid, which coincidentally belonged to the only bidder in attendance at the auction. As no one present was willing to go higher the vehicle was sold at that bid price. This was a mistake and did not follow our procedures for an auction. 

The employee involved has been re-trained on our procedures. She was also instructed to call Mr. ***** and explain what happened and apologize for the mistake that was made. She has done that. Because the vehicle has been sold we don’t have the option to re-do the auction. Reliant FCU believes that if correct procedures had been followed, Mr. ***** would have been out bid as he was not in attendance to protect his written bid.

Reliant FCU deeply regrets the mistake made by our employee and we apologize once again to Mr. *****. We express appreciation to Mr. ***** for making us aware of the mistake that was made. We hope our error has not caused Mr. ***** any inconvenience.

Sincerely,

Reliant FCU

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business, and find that this resolution is satisfactory to me.

Regards,

*** *****


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Reliant Federal Credit Union
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)