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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Valley Construction of Cheyenne LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Valley Construction of Cheyenne LLC include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Contractor Licensing Board Cheyenne Wyoming
2101 Oneil Ave Rm 202, Cheyenne WY 82001
Phone Number: (307) 637-6265
Type of Entity
Business ManagementMs. Debra Hammond, President Mr. Gerry Hammond, Vice Pres
General Contractors Remodelers Fire & Water Damage Restoration
Industry TipsHiring a Contractor
205 County Road 128A Ste 100
Cheyenne, WY 82007 (307) 634-5748 Directions
PO Box 2523
Cheyenne, WY 82003
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About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (307) 634-5748(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I had requested an estimate on some fire damage more than 2 weeks ago. I have been ignored and put off three times trying to get the estimate completed. The staff have failed to return calls or follow up in any way.
Desired Settlement: I want the estimate.
At no time was contact made with Mr. ***** on this job. Contact was made by tenant and inspection was done with the tenant. At no point was a time frame or guarantee of estimate date given. Due to current work load and the situation surrounding this project, the homes that have living areas affected take precedence over exterior repairs. This project has only a small amount of siding repair and deck repair required, so there is no damage to living areas. I do feel that if Mr. ***** needs an estimate immediately it is in his best interest to contact another company. There is no cost associated with the inspection. therefore, no services were rendered so I feel that without any work being done and no guarantees made this is not a valid complaint, as we do estimates at no charge but cannot always get them done right away. This project does not fall into an emergency situation, therefore it can take some time to get them completed. I apologize to Mr. ***** if we did not meet his expectations, but do our best to serve all of our customers as quickly as we can and sometimes we cannot get to them all as quickly as expected even desipite or best efforts.
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.
Problems with Product/Service
Read Complaint Details
Complaint: VALLEY CONSTRUCTION WAS HIRED TO OVERSEE THE RESTORATION WORK OF OUR HOME DAMAGED DUE TO WATER. FOR THOE MOST PART, THE WORK DONE WAS GOOD. HOWEVER, THERE HAVE BEEN CONSISTENT PROBLEMS WITH THE FLOORING SUBCONTRACTOR THAT WAS HIRED. THE LATEST INCIDENT OCCURED WHEN MY WIFE AND I WERE ATTEMPTING TO TAKE UP A TOILET IN ORDER TO FIND OUT WHAT MIGHT BE CLOGGING IT. UNFORTUNATELY, AS WE WERE LIFTING UP THE TOILET, THE VINYL FLOORING, WHICH WAS PUT DOWN BY EITHER VALLEY CONSTRUCTION OR THE FLOORING SUBCONTRACTOR, WAS COMING UP FROM THE FLOOR AND UNDER THE TRIM. WE WERE TOLD THE PERIMETER OF THE VINYL SHOULD HAVE BEEN GLUED DOWN. HOWEVER, BASED ON WHAT WAS HAPPENING, THIS WAS NOT THE CASE. WE CONTACTED HEATHER WITH VALLEY CONSTRUCTION IMMEDIATELY, WHO IN TURN CALLED US BACK. SHE WAS GOING TO GET IN CONTACT WITH THE SUBCONTRACTOR TO LET HIM KNOW. AFTER 1 1/2 TO 2 WEEKS, WE HEARD NOTHING BACK. THE FLOORING IN THE BATHROOM IS STILL UP OFF THE FLOOR AS WE HAVE NOT DONE ANYTHING TO IT. HOWEVER, WE ARE GOING TO HIRE A COMPETENT FLOORING INSTALLER TO FIX THE PROBLEM AND THEN EITHER SEND VALLEY CONSTRUCTION THE BILL, OR FILE A CASE IN SMALL CLAIMS COURT. WE ARE TO HAVE A ONE YEAR WARRANTY ON THE WORK AND APPARENTLY VALLEY CONSTRUCTION DOES NOT WANT TO ABIDE BY IT, NOR FORCE THEIR HIRED SUBCONTRACTORS TO ABIDE BY IT EITHER. THIS WAS NOT THE FIRST ISSUE WE HAD WITH THE FLOORING WORK. BUT THE OTHER ISSUES WERE EVENTUALLY RESOLVED EVEN THOUGH THEY TOOK LONGER THAN WHAT THEY SHOULD HAVE.
Desired Settlement: VALLEY CAN EITHER HIRE A DIFFERENT FLOORING SUBCONTRACTOR TO COME OUT AND FIX THE FLOOR, AS WELL AS, INSPECT ALL OTHER WORK DONE BY THE FIRST SUBCONTRACTOR, ALL AT NO CHARGE, OR THEY CAN REIMBURSE ME FOR HIRING MY OWN CONTRACTOR.
The vinyl flooring installed at **** ******** ****** ********* **, was installed according to the manufacturer’s specification. A copy of the Tarkett Fresh Start FiberFloor Sheet Flooring Specification Sheet is included with this response and was also provided to the customer. According to Tarkett the installation method is glueless meaning that the vinyl is not glued to the subfloor but rather loosely layed over the area and kept in place by the baseboard and quarter round, if needed. The instructions are very specific in that they state twice, “DO NOT PERIMETER FASTEN FIBERFLOOR.”
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved