This business is not BBB accredited.
Fax: (970) 352-0808 View Additional Phone Numbers 6380 West 10th Street #3, Greeley, CO 80634 View Additional Web Addresses ! Northern Colorado Home Improvements, LLC is Believed to Be Out of Business !
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
- This business has no rating because BBB has information indicating it is out of business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Occupational/Industry License Database Colorado
1560 Broadway Ste 1350, Denver CO 80202
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Steve Bailey, Owner
General Contractor Basement - Contractors Basement - Finishing Kitchen and Bath Designers Construction Companies Building Restoration Companies
Service AreaFront Range
Products & Services
decks, pergolas, sun-rooms, screened in porches, remodels, painting, tile and hardwood flooring, fencing and basements
Industry TipsHiring a Contractor Watch Out for These Red Flags
THIS LOCATION IS NOT BBB ACCREDITED
6380 West 10th Street
Greeley, CO 80634 (970) 352-0808 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (970) 352-0808(Phone)
Additional Web Addresses
According to information in BBB files, it appears that this business is no longer in business.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: On March 21st 2013 I signed a contract with Northern Colorado Home Improvements for the construction of a deck and patio enclosure on my property located at ***** ******* *** ******** *** *****. The agreed upon completion date was May 12th 20`13. The total cost of the project would be 21,000.00 dollars. The project was completed on May 21 2013, nine days after the agreed upon date. 2 weeks after completion the screen door would no longer close because the support beams had warped and 2 of the solar lights no longer worked. 2 weeks ago four of the ballisters on one side of the deck had fallen out. I have tried to call ***** *****, owner and president of the company and found that all of his phone numbers have been disconnected. A call to one of his suppliers verified that he had indeed gone out of business. At this point the probability of facilitating the repairs myself is probably pretty high. If there are any other options available to us, please respond.
Desired Settlement: Would like to have to necessary repairs made to the deck and the patio enclosure by a responsible party at no cost to myself. after spending 21000.00 dollars repairs should not be an issue.
Problems with Product/Service
Read Complaint Details
Complaint: Company has failed to follow through with their contract.Customer service is appauling.This company's treatment of customers is rude and offensive. Dealing with this company has been a hassle and an inconvenience from the start.While the work was being conducted at our home,the employees were extremely unprofessional.They treated our home like a trash can.Employees had beer in our fridge,we found cigarette buds inside our house, they used our things without permission; we had to be at the house every day to monitor. Hiring this company to do the work we needed was the worst decision we could have made. The work has a one year guarantee.Shortly after moving back into our home, we had an issue with the junction between the carpeted master bedroom and the hardwood floor.The divider was lifting in place and was causing the door to get hung up on it.We tried to contact Northern Colorado Home Improvements multiple times via telephone and email with no response.My husband finally visited their office and was able to talk to Mr. **** *******.Mr. ******* informed my husband that they were busy at the moment but that someone would contact us to schedule an appointment to fix the issue.8 weeks went by with no call. We had to contact Mr. ******* again to follow up ourselves.He stated he would have someone come by on Friday(6/28)at 1pm to fix the issue.I took the day off from work to make sure I was at the house all day.I waited until 1:45pm, no one showed up at the house.Neither my husband nor I had received a phone call from NCHI.When my husband called the office to check why no one had been to the house, Mr. ******* stated that he had been to the house and no one was there.My husband re-iterated that I was there all morning and until 1:45pm waiting for them. My husband also inquired as to why no one had called him if they were at the house; they have multiple numbers where he can be reached.Rescheduling this appointment created additional grief.My husband called Mr. ******* over and over again with no response and no returned phone call.My husband even tried calling the office and the owner, *****; no response.After many calls, we reschedule for 7/3 at 4:30pm.Mr. ******* called my husband that day at 10:30am to reschedule the appointment because another job came up. In a voicemail, he offered to do the job the same day before 1:30, a time we couldn't manage to accommodate, or 7/5 at any time. My husband called Mr. ******* after 1:30 and left a voicemail looking forward to completing the job on 7/5 at their convenience.On 7/5, no show no call from anyone at NCHI.Multiple calls and voicemails were left to Mr. ******* and their offices with no respond.Finally on 7/8, my husband was able to reach someone on *****'s (owner) cell phone number.A woman, ******, answered the phone. When my husband told her who he was and what he was calling about, ****** proceeded to accuse him of wasting their time and money on top of insinuating that we were lying about being at the house on 6/28 for the scheduled repairs.My husband insisted that there was someone at the house that day and that maybe their employee had gone to the wrong house.****** continued to barrage my husband accusing him of wasting their time and money and insisting their employee was at our house.My husband asked ****** what would be done now.****** stated she would contact ***** and determine what would be done. My husband asked if anyone would be calling him to let him know what would happen.****** stated she did not know if someone would be calling him.This display of rudeness towards customers is unbelievable.Their final work at the house was acceptable, although with many headaches;the lack of follow through,extremely poor customer service and professionalism,and complete disregard of service to their customers and their own warranty is unheard of. An over $30k project with over 4 months of "warranty" still left and the company can't fix a simple mishap that will probably take them 30min. to complete. We have never felt so frustrated and helpless because of service and contract compliance. 7/10 and still no call.
Desired Settlement: At this point, we do not feel comfortable or trust this company's service. We would like to obtain an estimate from someone else to perform the job and have NCHI be responsible for the expense of fixing what they have been unable and seemingly unwilling to correct under their warranty. We would also like to be reimbursed for time off taken to accommodate for their "services" for 2 days, $425. We appreciate all the assistance the Better Business Bureau can provide on this frustrating matter.
(The consumer indicated he/she DID NOT accept the response from the business.)
Better Business Bureau:
I have decided NOT to participate in Binding Arbitration to resolve my complaint with ID *******,.
The item in question has been repaired (we called someone and scheduled a repair) and our contract with this company expires this month. **** this complaint show up on the BBB website? **** it affect this company's rating in any way?
Customer Reviews Summary