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BBB Accredited Business since
Phone: (970) 461-9696 Fax: (970) 663-6262 3037 N Taft Ave, Loveland, CO 80538
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A BBB Accredited Business since
BBB has determined that Aspen Homes of Colorado Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Aspen Homes of Colorado Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
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1560 Broadway Ste 1350, Denver CO 80202
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Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
3037 N Taft Ave
Loveland, CO 80538 (970) 461-9696 Directions
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: I purchased a home from Aspen in 2012, on the one year walk through I wrote up several items that needed to be repaired. From that list 2 were never fixed, the driveway is cracked and settled very bad and one capstone on the front porch is loose. I have tried for the last year to have these items fixed. I have been told someone was on the way to do it to not having my calls returned.
Desired Settlement: I would like the driveway replaced and not repaired and the capstone to be reattached.
To whom it may concern: July, 11, 2014
Better Business Bureau:
Problems with Product/Service
Read Complaint Details
Complaint: I am contacting you concerning three conditions that I currently have with my Aspen built home which I purchased new from Aspen Homes. 1. My front porch continues to sink. It has now sunk approximately two inches or more, tapering down to the east and south. This has and continues to pull the porch roof away from the house. Aspen has shimmed the porch poles twice for this problem, however, it has not worked as the cement porch slab continues to sink into the ground. Aspen Homes has replaced many of these porch slabs on the same model of as my home over the years due to the same problem.) 2. The second condition is somewhat tied into the first, as the two upper front windows, that sit almost on the porch roof are affected by the porch sinking, and east rain drainage to the point that the wood or it looks like possibly a cardboard piece directly under the windows is rotting out or deteriorating to the point that I am concerned of leaking into the structure of the house occurring under these windows. 3.The third condition is that my driveway which abuts up to the common driveway has sunk approximately 2 3/4 inches and is creating a safety problem for anyone walking over the driveway. My drive way is also completely disintegrating with the top layer of cement gone, cement gravel and stones showing, and it cannot even be swept without removing more of the top layer of cement. It is to be noted that the common driveway that abuts up to my driveway is still in perfect condition with no sinking or deterioration, as are the driveways at the other three homes that use this common driveway.As mentioned above, I am greatly concerned over these three conditions on going conditions and all of my current communications to Aspen Homes has been ignored, an email sent 10/7/2013 and a certified return/receipt letter of 10/18/2013.
Desired Settlement: I would like to have Aspen Homes of CO correct these on going problems at their expense and in a timely manner, as these problems were not created by me. I would like to have you help me get these conditions corrected.
To whom it may concern:
In responding to Aspen Home’s very belated response to my asking to have construction issues resolved at my residence at **** *** **** *****. I have the following comments and requests:
This home, as stated will not be ten years old until 12/29/2013 and should be structurally sound at this point of time. The porch issues have been addressed by Aspen Homes twice and have not been corrected for any length of duration. (There must be a construction issue with this model of home porch as many in the neighborhood have been torn out and replaced.) This work has been noticed being done by Aspen Homes long after the one year initial purchase of this model home. It has also been observed that at least one other home of this model has had to have the front windows upstairs torn out and replaced by Aspen Homes due to leakage at the porch roof line. I feel my home is ready to do the same as this other home that had this work to correct this problem done this Fall of 2013. (That home is at least eight years old to the best of my knowledge.) I therefore want my front porch replaced and my window area fixed as Aspen Homes has done for other customers that have purchased Aspen Homes and have had the same problems with this particular model.
As far as my driveway is concerned, as mentioned there are three other Aspen built homes that use the same common driveway as mine. They are also the same age as mine. They do not have their driveways spalling and cracking, nor is the long common driveway spalling or cracking as is mine and has been for quite some time. Their usage is and has been more than mine with the number of vehicles that are in use at any given time. It is to be noted that water was backed up to my house during heavy rains early on and Aspen Homes installed a French drain due to drainage problems from the north home lots and this French drain empties and water severely runs heavily right over the entire area where my driveway has sunk almost 3 inches as it meets up and butts up to the common driveway. I therefore want my sinking driveway replaced and the drainage problem corrected as necessary to prevent further problems.
I will not accept mud jacking as a cure for my sinking porch. I expect to be treated the same as other residence of my model home that have had their porches replaced due to sinking.