This Business is not BBB accredited
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This business builds computers for the gamer, business, government agency, or home user.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
This business was accredited 2009 thru 2011.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for StealthMachines LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Josef Kulovany, Owner
Computer Stores Computer Part Suppliers Computer Graphics Companies Computers - Service & Repair Computers - Wholesale & Manufacturers Computer Consultants
Products & Services
custom gaming computers
THIS LOCATION IS NOT BBB ACCREDITED
Please Call or Email
Fort Collins, CO 80526 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Email Addresses
- - eQuote
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: I received a false advertisement from Stealthmachines claiming slashed prices on ALL of their computers when in fact they raised them. I received an email ad from Steathmachines that stated the following: "Stealth Machines has just slashed prices on ALL of our computers! Stop by our website today to see for yourself why Stealth Machines are the best computers money can buy. Visit https://www.stealthmachines.com today to take advantage of this special sale. Hurry, this sale won't last!". However when I went to the website to take advantage of the sale, not only were there no reduced PC prices but they had gone up significantly. The one PC I was looking at went up close to $400. I have been reviewing their website for the last two months in detail especially when it came to pricing. I was trying to decide between them and another vendor. When I finally made up my mind to go with Stealth Machines I got the email on slashed prices and immediately went to their website to take advantage of the sale. Instead of a sale I found that they had increased prices dramatically. They send out a fraudulent email about slashing prices when they really increased them. I can provide the sale email and their response to my complaint to them which did nothing to explain their price increases versus slashing of prices.
Desired Settlement: I want the company to stop sending out sale notices for nonexistent sales. They should be held accoutable for the sales they advertise.
Business Response: Business Response /* (1000, 5, 2013/06/18) */ The sale to which the potential customer is referring did in fact occur. However, the specific configuration which the potential customer saved was not affected by the sale. This is because there are literally hundreds of thousands of combinations of configurations, and therefore it is impossible for a change in prices to positively affect every single configuration which is saved in our catalog. While the sale did cut prices on every computer, it required that the customer selected individual parts which were affected by the sale. We attempted to resolve this issue by offering the customer a special discount, but it was not to this person's satisfaction. Consumer Response /* (3000, 7, 2013/06/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) My specific configuration went up approximately $300 dollars. The standard (already configured) PCs also went up as well significantly. When I asked for this company to give me an example of a PC where the price was slashed they could not. The sale was a lie. Also the company DID NOT make any offer of a special discount whatsoever. Please have them provide proof of that claim. I received no such offer. This company is NOT trustworthy. I also have attached my emails with the company. Business Response /* (4000, 9, 2013/06/21) */ As explained previously, there was a sale and the sale was not applicable to the customer's saved configuration. This customer is attempting to manipulate us into cutting him an unrealistic deal. We are not on trial, and are therefore not required to provide proof that the sale occurred. In fact, we reserve the right to refuse service. The customer's proposed solution is unrealistic and given that we are refusing service we do not feel an amicable solution could ever be reached. We attempted to resolve this several times in the past by offering the customer a discount, and he refused. BBB, please close this case as there is nothing more to be said here.