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BBB Accredited Business sinceAdditional Locations
Phone: (970) 328-9200 Fax: (970) 328-9295 332 Grand Ave, Eagle, CO 81631
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Active Communications is one of the largest independent AT&T Authorized Retailer on the Western Slope of Colorado with six locations; Dillon, Edwards, Eagle, Glenwood Springs, Rifle, and Now Open in Aspen.
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A BBB Accredited Business since
BBB has determined that Active Communications meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Active Communications include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Business ManagementAnita Denboske, President/Owner
Cell Phone Stores Telephone Communication Companies Cell Phone & Tablet Equipment, Supplies & Repair Mobile Phone Equipment Suppliers Mobile Phone Services
Products & Services
Active Communications sells the following brand(s): AT&T
Active Communications offers the following product(s): Cell Phones
Refund and Exchange Policy- See stores for details -
Products & Services
AT&T, iPhone, BlackBerry, Motorola, Samsung, Nokia, LG, Sony Ericsson, Pantech, Panasonic, HTC
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
20 Market Street, Unit A
Glenwood Spgs, CO 81601 (970) 947-1250 Directions
300 Puppy Smith St Ste 203
Aspen, CO 81611 (970) 429-8550 Directions
324 Dillon Ridge Way, Unit F
Dillon, CO 80435 (970) 262-3700 Directions
332 Grand Ave
Eagle, CO 81631 Directions
56 Edwards Village Blvd Unit 127
Edwards, CO 81632 (970) 926-3811 Directions
PO Box 5945
Eagle, CO 81631
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Types of Complaints Handled by BBB
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BBB Complaint Process
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BBB Reporting Policy
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: this experience was so absolutely horrible that I had to share it to hopefully prevent this from happening to someone else. My husband has perfect credit and was turned into collections for a debt that doesn't even exist without so much as a phone call from this company. They "supposedly" sent one letter to us, but we never received one. When I asked her why she didn't try to call us she just became combative and defensive. The owner of this business turned my husband into collections for $594 for an I phone that we already paid a reduced fee of $200 for. She stated that she has to charge us the $594 because that is what **** charged her for us canceling our contract 2 weeks shy of the 6 months that we agreed to. Her sales staff also failed to mention that even when we cancelled the phone line that we would be charged a termination fee even if we had cancelled on or after the 6 month minimum. In reality, the sales person failed to communicate that to us. I complained to **** corporate, they waived the cancelation fee, and I am assuming that it caused a problem for her. Maybe she lost her commision on it...I don't really know. I tried to explain to her that her sales staff did not explain things properly to us. She proceeded to tell me that it didn't m***er because she has a signed contract and that I needed to listen better. I spoke to **** after I spoke to her , and **** told me that was not the way that it worked. She was not charged for the equipment or penalized in any way for me canceling my contract. They also said that I should not be getting charged for that. I confronted this person about her unethical sales tactics and unprofessional behavior, she proceeded to personally insult me and combat everything I was saying. So not only does she expect me to pay a total $794 for a $594 phone, but she was insulting me and and proceeded to tell me to make payment arrangements with the collection company as if I was degenerate menace to society before hanging up on me, on top of it! She heard absolutely nothing that I said and just proceeded to defend all of it...even her nasty behavior and ***itude. Speaking to her was so upsetting that it triggered an anxiety ***ack for me. This was hands down the WORST experience that I have ever had with a business and probably the most traumatic encounters that I have had with a business owner. It was absolutely terrible from start to finish. The really sad thing about this situation is that it has made me NEVER want to deal with a small business again. At least If I make a purchase with a corporation there will be standards that the company has to abide by.
Desired Settlement: I would like for her to apologize for the way she treated me and speak to me like I'm a human being rather than a lower life form. I would also appreciate if she withdrew the charge from the collection agency that she turned him into. It should not have gone to collections to begin with because she didn't even try to communicate that there was a debt prior to turning it into collections.
***** ***** ******** ***************** *** ******************** ***** **** *** *** **** ** ***** ** ******** *** *** ********* ******** ****** ** *** ********* *** ********
On 11/5/2013, Customer ******* ****** purchased a **** **** ****** ** at the discounted price of 99.99 + tax ($105.79). Signed Invoice ***ached. As per the signed agreement, Active gave Mr. ****** a discount of $450.00 on the equipment with the expressed agreement that he keep the service active for 180 days.