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Find a Location

Union Wireless has 14 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Union Wireless

      850 N State Highway 414 Mountain View, WY 82939

      BBB Accredited Business
    • Union Wireless

      Silverado Center 1103 Boxelder, Unit 4-M Gillette, WY 82718

      BBB Accredited Business
    • Union Wireless

      601 SE Wyoming Blvd. #01185 Casper, WY 82609

      BBB Accredited Business
    • Union Wireless

      214 East Main Riverton, WY 82501

      BBB Accredited Business
    • Union Wireless

      3610 Dell Range Blvd. #A-5 Cheyenne, WY 82009-4857

      BBB Accredited Business

    Business ProfileforUnion Wireless

    Mobile Phone Service
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/13/2009

    Years in Business: 110

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Union Wireless has 14 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Union Wireless

        850 N State Highway 414 Mountain View, WY 82939

        BBB Accredited Business
      • Union Wireless

        Silverado Center 1103 Boxelder, Unit 4-M Gillette, WY 82718

        BBB Accredited Business
      • Union Wireless

        601 SE Wyoming Blvd. #01185 Casper, WY 82609

        BBB Accredited Business
      • Union Wireless

        214 East Main Riverton, WY 82501

        BBB Accredited Business
      • Union Wireless

        3610 Dell Range Blvd. #A-5 Cheyenne, WY 82009-4857

        BBB Accredited Business
      Location of This Business
      850 N State Highway 414, Mountain View, WY 82939
      BBB File Opened:
      1/8/2009
      Years in Business:
      110
      Business Started:
      1/1/1914
      Business Incorporated:
      1/1/1914
      Accredited Since:
      2/13/2009
      Type of Entity:
      Corporation
      Alternate Business Name
      • Union Telephone Company
      • Union Telephone Company Inc
      Business Management
      • Mr. Chris Reno, Accounting Manager
      • Mr. John Woody, President
      • Ms. Tina Dellinger, Regional Manager
      • Mr. David Ricley, Director of Customer Care
      • Ms. Tressa Barnes, Director of Marketing
      Contact Information

      Principal

      • Mr. John Woody, President
      Additional Contact Information

      Fax Numbers

      • (307) 782-1318
        Primary Fax

      Phone Numbers

      Email Addresses

      Customer Complaints

      5 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      08/09/2022

      Complaint Type:
      Delivery Issues
      Status:
      Answered
      Service in my area is atrocious! I have tried contacting tech help. All I get from them are quick fixes, none of which work. Union Wireless must build additional towers in this part of the state if they are to provide the service they sell. I have tried to contact Laura in the Riverton, WY office, and for the second consecutive time, she has not responded. Also, I was told last year that I needed to upgrade to a phone that was 5G capable. I bought a new phone from Union Wireless with 5G capability, but still do not have the service. Union Wireless sells contracts for service they do not provide. I am very dissatisfied with both the phone service and customer service. I want to know when Union Wireless plans to build additional towers and upgrade to 5G service.
      Read More

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Ivan V

      1 star

      07/19/2022

      This company was slow with updating their towers. Now that the federal government shut down their slow 3G towers they are scrambling to put up 4G towers which has resulted in poor to no service when you need it. I switched carriers and have been trying to get a hold of union for the past 3 days. Hold times average 30-50 minutes if you get anyone on the line at all. Their physical stores are closing whenever they want. Store hours are 0900-1800 and the person inside was locking the doors at the Cheyenne store at 1400. It seems the people that answer the phone aren't taking calls after 1500 as I've been on hold for 1 hour 35 minutes before I hung up at 1700 figuring any employees still working have punched out. I've been a customer of this company for more than 12 years, and all I want it my number transferred so I can cancel their service.

      Local BBB

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