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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that SERVPRO of Fort Collins meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for SERVPRO of Fort Collins include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||5|
Type of Entity
Business ManagementMr. Daniel Jeffries, President Mr. Kory Kappes, Director of Marketing
Carpet Cleaners Air Duct Cleaning Fire & Water Damage Restoration Fire Damage Restoration Water Damage Restoration Water Mitigation Thermal Remediation Smoke Odor Removers Mold Mildew Removing Companies Mold Consulting & Testing Crime Scene/Trauma Clean Up Upholstery Rug Cleaners Upholstery & Carpet Cleaning Flood assistance Insurance Claim Processors
Service AreaNorthern Colorado & Wyoming
Alternate Business NamesD & A Enterprises Inc
This company was purchased by Daniel Jeffries on 9-17-11.
Industry TipsInsurance Can Be Part of Overall Financial Plan
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
308 N Link Lane
Fort Collins, CO 80524 (970) 493-6335 (970) 682-8476 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (970) 682-8476(Phone)
Additional Email Addresses
- - eQuote
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: Serv pro representative show up unannounced with my insurance adjuster. Give me the false assumption that they were with the insurance company and had me sign a contract while I was still confuse about what was going on. Representative keep reassuring me not to worry about anything including the insurance company. Had one call a few week later by a very rude and impolite personal demanding payment. I told her "anybody else in the office can call back except her." Few week later another representative call to inquire if the insurance company have send me any check. I reply yes and I will send them the check. On June 11, 2014, a collection from that serv pro hire call me to demand payment. Payment that the insurance company already pay for but serv pro manage to misplace. I personally felt I was taken advantage of from the initial moment. Very unethical and unprofessional.
Desired Settlement: I would like an apology from the company, a smooth and agreeable settlement, company to be responsible for all expense relating to credit report removal relating to incident, changes to company policy and practice to avoid future incident.
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Consumer Response: I've rejected the explanation due to the false accusation that I never send them the insurance check. I've attach a copy of my email communication with the insurance requesting all payment made on the claims and who cash the check. As for the remaining amount, it appear that servpro had somehow got the invoice lost or misplace in the mailing system and fail to communicate with me in regard to the whereabouts of those invoice. Unethical business practice is the lack of communication regarding bill and invoice than sending an individual into collection when it's your company lack of organization and customer service.
Business Response: We did receive a partial payment that covered the dry cleaning portion if the bill that was subcontracted. However we were not paid in full and clear communication was made with the customer on the invoices and the invoice amounts. SERVPRO never received the customer's deductible or paid for the work that we performed. We have a signed contract stating that we can collect 1.5 percent interest per month on unpaid bills. We are willing to collect only the original amount due ($5,158.01), which still includes a $200 discount on the customer's $1000 deductible, if payment is made by the of September 2014.
Business Response: We sent an invoice at the time the work was completed. Attached is another copy of the invoices.
Business Response: I am sorry that you feel that we have not kept you in the loop. I cannot comment on your initial contact with the representative that was on site, as he is no longer wit the company, but I know that from the time that you and I spoke I communicated with you everything that you owed. We recently spoke with the adjuster on the claim. If you will pay the attached invoice, which still includes the discount I offered you, we will waive the finance charges and close out your balance. We provided an urgent service when you needed it and I personally communicated with you everything needed. We are simply trying to collect the money that you said you would pay.
Business Response: We will be happy to provide you with a statement that your account is paid in full upon receipt of payment. We need to receive payment immediately in order to wave the late charges, since payment was due in 2012. Thank you.
Customer Reviews Summary