If yes, click here to login.
BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Request a Quote
A BBB Accredited Business since
BBB has determined that SERVPRO of Fort Collins meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for SERVPRO of Fort Collins include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Business ManagementMr. Daniel Jeffries, President Mr. Elliot Jeffries, Office Manager
Carpet & Rug Cleaners Air Duct Cleaning Fire & Water Damage Restoration Fire Damage Restoration Companies Water Damage Restoration Water Mitigation Thermal Remediation Smoke Odor Removers Mold Mildew Removing Companies Mold Consulting & Testing Crime Scene/Trauma Clean Up Upholstery Rug Cleaners Upholstery & Carpet Cleaning Flood assistance Insurance Claim Processors
Service AreaNorthern Colorado & Wyoming
Alternate Business NamesD & A Enterprises Inc
This company was purchased by Daniel Jeffries on 9-17-11.
Industry TipsInsurance Can Be Part of Overall Financial Plan
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
308 N Link Lane
Fort Collins, CO 80524 (970) 493-6335 (970) 682-8476 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (970) 682-8476(Phone)
Additional Email Addresses
- - eQuote
- - eQuote
- - Communication/Mass Email
- - Communication/Mass Email
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: Serv pro representative show up unannounced with my insurance adjuster. Give me the false assumption that they were with the insurance company and had me sign a contract while I was still confuse about what was going on. Representative keep reassuring me not to worry about anything including the insurance company. Had one call a few week later by a very rude and impolite personal demanding payment. I told her "anybody else in the office can call back except her." Few week later another representative call to inquire if the insurance company have send me any check. I reply yes and I will send them the check. On June 11, 2014, a collection from that serv pro hire call me to demand payment. Payment that the insurance company already pay for but serv pro manage to misplace. I personally felt I was taken advantage of from the initial moment. Very unethical and unprofessional.
Desired Settlement: I would like an apology from the company, a smooth and agreeable settlement, company to be responsible for all expense relating to credit report removal relating to incident, changes to company policy and practice to avoid future incident.
***** ****** ******** **********************************
***** **** *** *** **** ** ***** **
******** *** *** **** * *** ******* **** *** ********* ********* *********
Consumer Response: I've rejected the explanation due to the false accusation that I never send them the insurance check. I've attach a copy of my email communication with the insurance requesting all payment made on the claims and who cash the check. As for the remaining amount, it appear that servpro had somehow got the invoice lost or misplace in the mailing system and fail to communicate with me in regard to the whereabouts of those invoice. Unethical business practice is the lack of communication regarding bill and invoice than sending an individual into collection when it's your company lack of organization and customer service.
Business Response: We did receive a partial payment that covered the dry cleaning portion if the bill that was subcontracted. However we were not paid in full and clear communication was made with the customer on the invoices and the invoice amounts. SERVPRO never received the customer's deductible or paid for the work that we performed. We have a signed contract stating that we can collect 1.5 percent interest per month on unpaid bills. We are willing to collect only the original amount due ($5,158.01), which still includes a $200 discount on the customer's $1000 deductible, if payment is made by the of September 2014.
Business Response: We sent an invoice at the time the work was completed. Attached is another copy of the invoices.
Business Response: I am sorry that you feel that we have not kept you in the loop. I cannot comment on your initial contact with the representative that was on site, as he is no longer wit the company, but I know that from the time that you and I spoke I communicated with you everything that you owed. We recently spoke with the adjuster on the claim. If you will pay the attached invoice, which still includes the discount I offered you, we will waive the finance charges and close out your balance. We provided an urgent service when you needed it and I personally communicated with you everything needed. We are simply trying to collect the money that you said you would pay.
Business Response: We will be happy to provide you with a statement that your account is paid in full upon receipt of payment. We need to receive payment immediately in order to wave the late charges, since payment was due in 2012. Thank you.