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Building for Health Material CenterAdditional Locations
Phone: (970) 963-0437 Fax: (970) 963-3318 549 Main St, Carbondale, CO 81623
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Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Building for Health Material Center include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Business ManagementMs. Cedar Rose Guelberth, Owner
Building Material Suppliers Carpet Stores Floor Materials Home Garden Centers House Ware Retailers Lamp Retailers Linen Stores Linoleum Dealers Lumber Yards Paint Retailers Roofing Equipment Suppliers Roofing Material Suppliers Water Heater Dealers Window Companies Energy Conservation Stores Cleaning Product Suppliers Wholesale Bedspread Manufacturers Boiler Dealers Light Bulb Tube Suppliers Plywood and Veneer Material Suppliers Wholesale Heater Manufacturers Ceramic Tile Companies Non-ceramic Tile Distributors Bathroom Accessory Suppliers Bath Equipment Suppliers Bedspread Retailers Bed Retailers Blanket Retailers
THIS LOCATION IS NOT BBB ACCREDITED
549 Main St
Carbondale, CO 81623 Directions
THIS LOCATION IS NOT BBB ACCREDITED
PO Box 113
Carbondale, CO 81623
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: The company failed to properly return phone calls and inform me of further delays upon an already delayed order. Or resolve to my satisfaction. Upon order on Oct 6th of $38.42 from this company I was informed that the desired color of pigment that my client wanted was back ordered. I was offered to change pigments, but the client did not want to, and told it would take about another week. As I had another month (Nov 4th) before the projects completion date I thought that an additional week was not going to hurt at all. Two weeks later, I called back to find out that the order would be in last week and shipped out to me. After waiting patiently all last week and reassuring my customer that the outdoor beehive oven would be completed on time. I called Friday Nov 2nd and got neither an answer nor a return phone call as I tried to see if the order would be here on sat and in good order for completion. With no response I was forced not only to call another company but had to pay an additional $20 for overnight shipping. I was barely able to complete the project without disappointing the client. The company has issued a refund for the purchased amount but unwilling to compensate my out of pocket expenses for the overnight shipping that I was forced to use. This could have been easily avoided if the company began and continued a conversation with me but I was the one who was always initiating contact to find out about my order. They knew of the multiple delays yet not once did I receive a courtesy call or e-mail. If I had, I could have easily cancelled this ordered and ordered else where with out any problems. Yet there was none and I was forced to scramble to not lose my reputation as a natural builder and more importantly my word.
Desired Settlement: As was expected that full purchase is in the process of being refunded. Although when probed about the additional $20 in overnight shipping I was offered a $20 credit. I can not take nor use that because I can not believe in good faith that this company will act respectfully of mine or my clients interest and keep me abreast of any problems that arise from there supply chain. All I would like is to recoup the loss of profit, not even the inconvenience of having to finish the job on a weekend where I should have been with my family. I feel that this is not only fair but reasonable on all accounts.
Business Response: Business Response /* (1000, 6, 2012/11/27) */ Mr. ****** ****** placed his order online on Friday October 5th 2012, at 5:59 pm. Building For Health (BFH) processed the order on Monday October 8th. BFH called the customer on Tuesday October 9th and informed the customer that this product was out of stock and on backorder. At that time the customer was offered 3 options; to switch to another color pigment that was currently in stock, cancel the order, or wait for our stock to come in. The customer indicated at that time that he was in no hurry and that it he would wait. The customer did contact us a couple of weeks later, we told him we were still waiting on the product and emphasized again that he could switch to another product, cancel the order, or wait. Again we were not given any directive that he was under any type of time constraints and wanted to continue to wait. Both times we spoke to the customer we were apologetic and explained that we were not able to give him a definitive answer as to when the product would be available to ship. We then received a voice mail message from Mr ****** on Monday morning November 5, which seemed to have been left over the weekend, we are closed on the weekends. The message was an inquiry about his shipment and for the first time he communicated that he had a client and they were putting pressure on him to get his project taken care of. Before we were able to call him back that morning, he call BFH and asked about his order and wanted to cancel it. He was told that we would check on it and call him back. We did so, and called him back within an hour and confirmed with his wife that we had canceled the order and his online ordering charges would be credited back to his credit card in full that day, which they were. Mr ****** called back and wanted an additional $20 credited back to him because he had to overnight his shipment from another supplier. We explained that because he was given ample opportunities to cancel his order and that he had never given us a time frame as to his needs that we did not feel it was our responsibility to pay his additional $20 fee. As a courtesy, we did offer a $20 credit on file for him to use in the future. We asked if he would be willing to give us another opportunity to supply him with products that maybe more readily available. He refused. Our product back orders usually do not take this long, however on occasion circumstances are such that back orders can take longer than expected. Unfortunately, this was an unpredictable situation with a product that comes from overseas. We are terribly sorry for the delay, however the customer was given several opportunities to cancel the order. When he did cancel it the credit was issued to his credit card that same day. It is important for any customer to inform us of their needs and requirements. Had the customer told us that he was on a deadline and needed the product by a certain date we could have better directed him as to what we may or may not be able to do. We take time with our customers, are extremely responsive, and pride ourselves in caring about our customers and their needs. This was an unfortunate situation and we are sorry that we could not meet this customers needs within the time frame that would work for him.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved