BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Innomax Corporation meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Innomax Corporation include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Dave Chandler, Marketing Director Mr. Mark Miller, President Mr. Tommy Stricherz, District Manager
Bed Retailers Furniture Retailers Mattress Retailers
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Types of Complaints Handled by BBB
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
BBB Complaint Process
What is BBB Advertising Review?
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
Additional Phone Numbers
- (303) 296-9530(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: I contacted Innomax on January 14th to purchase sheet sets to fit an 8 inch thick king size mattress. I told the customer service representative I was having trouble finding them locally. He assured me they had what I needed. I bought two sets by phone for $200.00. They arrived January 22nd. My wife and I put a set on our bed and the sheets did not fit properly(put your hand on the bed and the fitted sheet wrinkled). My wife was not happy. I called Innomax to resolve the issue. They could not resolve it and do not take returns.
Desired Settlement: Either replace the sheet sets with ones that fit or refund my purchase.
We contacted the customer to discuss the situation. We have agreed to build custom sheets to fit their mattress and will exchange the normal stock sheets upon receipt of the special order.
Better Business Bureau:
BBB's Final Determination: Consumer accepted resolution offered by the business.
|10/10/2012||Problems with Product/Service|