This business is not BBB accredited.Additional Locations
Phone: (970) 324-3064 View Additional Phone Numbers 4229 S Mason St, Fort Collins, CO 80525
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This business is not BBB accredited.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Ander's Auto Glass include:
- Advertising issues found by BBB
Factors that raised the rating for Ander's Auto Glass include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 4 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||4|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMs. Tamara Olivett, Owner
Auto Repair - Windshield, Glass Shops Windshield Wipers Glass and Window Companies
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Additional Phone Numbers
- (970) 689-3763(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: ANDERS AUTO GLASS INSTALLED THE WRONG WINDSHIELD IN MY CAR AND THE MIRROR BROKE OFF..I TOOK THE CAR IN TO HAVE IT REPLACED AND YES THEY REPLACED THE WINDSHIELD BUT LEFT THE MIRROR HANGING.. MY MIRROR IS A NORTHSTAR MIRROR WITH LIGHTS AND A HANDS FREE PHONE DEVICE HOOKED UP WITHIN IT...THEY PUT APOXY INSIDE THE MIRROR MAKING IT IMPOSSIBLE TO RECONNECT!!! I NOW NEED A NEW MIRROR TO THE EXPENSE OF 80.00 PLUS INSTALL
Desired Settlement: I would like the job to be completed since they were the only ones whom have ever switched out my windshield..it was their orig mistake by putting wrong windshiled in and all i wasnt is it to be corrected....**
***** brought his car to Anders Auto Glass to replace the windshield. When he brought his car to us to replace the windshield my tech noticed that his rear view mirror had already had "caulking" in between the tab and mirror, this was done prior to ***** bringing his car in to Anders Auto Glass
Problems with Product/Service
Read Complaint Details
Complaint: Took my ** ******* to Anders Auto Glass to get the windshield replaced. The new windshield has an asymmetrical black border around it, visible from inside the *****. It is defective & needs to be replaced. Also the new window was not cleaned. Went inside to pay the bill which was $164.56. I paid cash, then was given back $35, with no communication that they were going to keep the cents. (Had this been communicated to me, I probably would have been fine with it, but the fact that it was assumed okay, is unacceptable to me). And I have a few new scratches near the windshield.
Desired Settlement: I would like to get another Clean Windshield, that is checked for defects before the installation. I would like my 44 cents returned to me. I would like them to look at the scratches near my windshield.
********* brought her ** ******* to Anders Auto Glass on October 13th for a new windshield, ********* picked up her ** ******* from Anders Auto Glass on October 14th
As explained in my first response to ********* Anders Auto Glass had already agreed to replace her windshield NO questions asked on the day that she picked up her ** ******* - so by Anders Auto Glass already agreeing to replace her windshield with NO questions asked should have proven to ********* that we put our customers first and ensure that they are happy - if ********* will remember correctly that when I checked her out I did NOT even go look at her windshield to see what the problem was, I simply was told that she was not happy and rescheduled her NO questions asked!
***** *** ** ************************
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***** **** *** *** **** ** ***** **
******** ***** **** ******* ********* ** ********
In all of my responses to *********'s compliant I had already clarified and explained that the day that ********* picked up her ** ******r from Anders Auto Glass that I offered to replace the windshield since she was un happy with it, and again this was done with NO questions asked, I set up the replacement for October 21st. When ********* called me the day after she picked up her ** ******* to badger and question me I again told her that I had already set up the replacement for the 21st and what more could I do for her, she stated "I don't know". Then I get a voicemail from ********* demanding to speak to an owner when she had already spoken to me and I had already told her that I would replace the windshield. Then the next day I get the message from the BBB that she submitted this compliant.
Problems with Product/Service
Read Complaint Details
Complaint: I had the Anders auto glass had Honda Civic 2004 passenger side window replaced on May 15, 2014. Today is July 21, 2014. Replacement not done properly. When pick up my vehicle first time, they told me that they broke my door panel while replacing my window glass so if I can have a replacement door panel or window glass free. I told I will have window replacement free. After couple days window got stuck or off the track. I stopped by, a technician told me that at first time they installed glass they had a screw stuck on it and broke the track piece. He asked to reschedule and guaranteed that we will replace everything there would be no worry. Next time I stopped by my appointment on July 3rd, they said I need to reschedule because they ordered wrong glass. I scheduled several times sometimes they asked me to reschedule because they are busy even if I have appointment, finally stopped by the place on Monday 7/21/14 at 5 pm, the different technician said my track piece is not working so I have to pay it and didn't honor that other technician told. I told them your technician already have admitted they broke it and I was told no worry everything will be replaced via warranty. Now my window don't go up and down for front passenger side, a broken panel and broken track piece. I don't know how much time I spent to schedule and stopped by and wait. I was really patient. Every time I went there, there were inexperienced very young people opening my panel and forgot to put some parts and reopen and put it back careless. I was wondering if any technician is certified and trained to perform glass replacement.
Desired Settlement: Anders Auto Glass is fully responsible my vehicle damage of panel and track. I can have someone replace everything and send bill to them. Vehicle is unsafe and loose window glass in the track.I have minor children in my car all the time. I was told and given a paper says "all workmanship and defects are covered for the lifetime of vehicle" see attachment paper they gave me.
Anders Auto Glass did replace the door glass on this customer's 05 Honda Civic on May 15, 2014. At the time of replacement the tech that was removing the door panel did put a hole in the door panel, at which time Anders Auto Glass offered to replace the door panel for customer and/or offered her the door glass and labor for free, customer choose the door glass and labor for free.
Bottom line for this compliant is as follows:
|5/22/2014||Problems with Product/Service | Complaint Details Unavailable|