BBB Accredited Business since
VDR Foreign Auto Repair
Phone: (307) 721-2984 Fax: (307) 742-2206 1413 S 2nd St, Laramie, WY 82070
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A BBB Accredited Business since
BBB has determined that VDR Foreign Auto Repair meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for VDR Foreign Auto Repair include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Business ManagementMs. Debbie Rieger, Partner/Owner Mr. Bob Van De Rostyne, Partner/Owner
Auto Repair Services Foreign Car Service Stations Auto Restorers
Industry TipsAuto Repair & Service
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Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: On 10/22/12 I paid VDR for a 'Trip Check' before traveling across the country. VDR found no problems with the alternator. On the day of departure (11/12/12) the car would not start because of a bad alternator. This was replaced by VDR the next day together with two other bad parts they had somehow missed in the Trip Check. On 11/27/12 the car again would not start. The car was jumped and taken to a mechanic (in **********************) and diagnosed with a bad alternator. Since the part was still under the 90-day warranty, arrangements were made for VDR to ship a replacement out and pay for the bad part to be returned. On 12/05/12 (after waiting for the part to arrive) the ****** shop switched the alternators out, and I paid them $133.50 for labor. Over the phone to VDR I was promised a refund for that labor, in part because of the considerable inconvenience (more than a week without a car).On 12/28/12 I phoned VDR because I had received no such reimbursement. They claimed that the alternator was not in fact defective, but that there was just a bad connection; therefore they would not refund me. This however is not logical, because even IF it were just a bad connection, VDR installed it in the first place. Hence it was their negligence that led to me being drastically inconvenienced by the whole matter. Order_Number: VDR Invoice #XXXXX
Desired Settlement: DesiredSettlementID: Refund I think it would be fair to be reimbursed the $133.50 labor charge, since my life was significantly impaired for over a week. If it were installed correctly in the first place, I would not have had to deal with any of this mess.
Business Response: Business Response /* (1000, 5, 2013/01/18) */ BBB Complaint Case#XXXXXXXX The customer did not pay for a trip check on 10/22/12 as this is a complimentary service that we do. VDR does not routinely test the alternator when doing a trip check unless the customer has reported a problem with the electrical system. Alternators can fail without warning (i.e. can fail even if has tested good recently). The other 2 parts replaced with the alternator were the serpentine belt & the tensioner pulley. We should have noticed that the serpentine belt was worn but the tensioner pulley had no obvious problems until removed to replace the alternator. The customer was told that he would be reimbursed for the alternator replacement labor done by the shop in ************** if the alternator tested bad when we received it back On the day the customer contacted us about the problem a replacement alternator along with a prepaid return label was shipped immediately to **** (at no expense to the customer). Upon receiving the alternator back VDR took the alternator to ******************** to be tested. ****'s stated that the alternator tested good but noted heat damage from a loose connection on the terminal & a melted terminal protector. From this VDR surmised that the alternator had a loose connection & was never bad. If the shop in **** had correctly performed the test on the alternator they should have discovered the loose connection. If the alternator is checked at the alternator instead of at the battery a loose connection is easy to diagnose. An experienced technician would have noticed a loose connection upon a inning the removal of the alternator and at that point retested the alternator to confirm the diagnose of the alternator being bad. If the **** shop had diagnosed a loose connection they would not have had to replace the alternator nor had to hold the car for numerous days for the replacement part to arrive. VDR wonders why the customer has not contacted the **** shop regarding the alternator being good, about their shop misdiagnosing the problem, and charging him for an unnecessary repair. VDR, does not feel they should be held responsible for paying for labor on a misdiagnosed problem. We would be willing to pay for the diagnosis & repair of a loose connection less the freight paid to ship & return the alternator.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved