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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that U S Automotive Machine & Performance meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for U S Automotive Machine & Performance include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Occupational/Industry License Database Colorado
1560 Broadway Ste 1350, Denver CO 80202
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Tom Williams, Owner Mr. Jeff VanHorn, Co-owner Ms. Ranae Williams, Co-Owner
Auto Repair & Service Auto Repairing - Foreign Brake Service Engine Repair Rebuilding Companies Mufflers & Exhaust Systems Auto Perform, Race & Sport Equipment Tire Dealers Auto Air Conditioning Auto Diagnostic Service Auto Electric Service Auto Machine Shops
Alternate Business NamesU S Automotive Machine & Performance LLC
Industry TipsAuto Repair & Service
827 S Lincoln Ave
Loveland, CO 80537 (970) 669-3290 Directions
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: US Automotive and Performance performed machine work on my ****** engine. The cylinder heads were improperly machined and the EGR passages were not cleaned. After assembling and installing the engine it would not start. After about 20 hours of troubleshooting, I removed the engine and did a cylinder leak down test. The cylinders leaked 50 to 95%. I removed the cylinder heads and noticed abrasive carbon particles embedded in the cylinder walls. The only source is from the heads. US Automotive and Performance had me bring back the entire engine. I waited almost 3 weeks for them to even look at it. On my next trip there, they acknowledged they did not machine the heads right and would redo them and make sure to get the carbon out this time. They did not remove the carbon from the cylinder walls. **** said he just wiped the cylinders with a rag. They provided a few of the gaskets needed and replaced the head stud they bent while the shortblock was there. I had to remove the carbon from the cylinders. I assembled the engine and performed another leakdown test. The leakage was 20 to 30% which is acceptable for a new engine. After installing the engine again, it started right up.
Desired Settlement: I have spent around 60 hours of labor troubleshooting, removing, rebuilding, and reinstalling this engine. Having me bring them the shortblock was a waste of my time. And I had to spend additional money on new fluids and trips back to the machine shop, use vacation days, costs for heat now that it is winter, ect. A refund of the entire purchase from US Automotive and Performance would approximately compensate me for the time and money I have lost due to their faulty machine work and poor customer service.
Regardless of whether the customer assembles the motor himself for enjoyment or saving of money, the facts remain as stated before where we
Better Business Bureau:
|5/27/2014||Problems with Product/Service | Complaint Details Unavailable|