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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Poudre Sports Car Enterprises meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Poudre Sports Car Enterprises include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
These agencies may include:
Department of Revenue Auto Division-CO
140 W 6th Ave Rm 109, Denver CO 80204
Phone Number: (303) 205-5696
Type of Entity
Business ManagementMr. Stephen Schroeder, Owner Mr. Adam Jaspers, General Manager Mr. Stefan Schroeder, Office Manager
Auto Repair & Service Used Car Dealerships Tire Dealers
Industry TipsAuto Repair & Service
5806 S College Ave
Fort Collins, CO 80525 (970) 229-0990 Directions
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BBB Complaint Process
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Additional Web Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: regarding purchase of car. the company has not delivered title to the vehicle--more than 2 months after the date it was due. Undisclosed odometer tampering. Did not perform other terms of the contract, and refused to permit me to cancel and get my money back. Then I initiated an investigation with the State of Colorado auto industry division, and the investigator said that they cannot deliver clean title to the car and have agreed to unwind the transaction--this was more than a month ago, however, to date they refuse to refund my money or pick up the car. I continue to incur expenses for a vehicle I do not have title to and cannot drive. I need help getting this resolved.
Desired Settlement: I want them to refund all of the money I have paid--including costs of insuring the car, interest on the money they are holding, etc. I want them to come pick up the car--they brought it to ****** and the contract was done in ******. I have no way to return the car to them by myself. Need this to happen immediately.
We regret that there was a misunderstanding between Ms ******** and Poudre Sports Car. Ms ******** did not receive her title immediately due to a clerical error made on an out of state, non-reassinable title. This required us to find and contact the former owner in Wyoming, which proved to be difficult. During which time, Ms ******** stopped payment on approximately 50% of her invoice. Despite that, we still made efforts to acquire her a new title. After a lot of back and forth between the State of Colorado, we received the correct title, which has been delivered to the address she provided via USPS trackable mail.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|9/24/2012||Problems with Product/Service|
|8/1/2012||Problems with Product/Service|