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BBB Accredited Business since

Poudre Sports Car Enterprises

Phone: (970) 229-0990 Fax: (970) 229-5765 5806 S College Ave, Fort Collins, CO 80525 http://www.poudresportscar.com View Additional Web Addresses


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Poudre Sports Car Enterprises meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Poudre Sports Car Enterprises include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Poudre Sports Car Enterprises
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 01, 1983 Business started: 11/10/1972
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Revenue Auto Division-CO
140 W 6th Ave Rm 109, Denver CO 80204
Phone Number: (303) 205-5696

Type of Entity

Sole Proprietorship

Business Management
Mr. Stephen Schroeder, Owner Mr. Adam Jaspers, General Manager Mr. Stefan Schroeder, Office Manager
Contact Information
Customer Contact: Mr. Stefan Schroeder, Office Manager
Principal: Mr. Stephen Schroeder, Owner
Business Category

Auto Repair & Service Used Car Dealerships Tire Dealers

Industry Tips
Auto Repair & Service Research Key in Buying New Vehicle

Additional Locations

  • 5806 S College Ave

    Fort Collins, CO 80525 (970) 229-0990

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

8/6/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: regarding purchase of car. the company has not delivered title to the vehicle--more than 2 months after the date it was due. Undisclosed odometer tampering. Did not perform other terms of the contract, and refused to permit me to cancel and get my money back. Then I initiated an investigation with the State of Colorado auto industry division, and the investigator said that they cannot deliver clean title to the car and have agreed to unwind the transaction--this was more than a month ago, however, to date they refuse to refund my money or pick up the car. I continue to incur expenses for a vehicle I do not have title to and cannot drive. I need help getting this resolved.

Desired Settlement: I want them to refund all of the money I have paid--including costs of insuring the car, interest on the money they are holding, etc. I want them to come pick up the car--they brought it to ****** and the contract was done in ******. I have no way to return the car to them by myself. Need this to happen immediately.

Business Response: We regret that there was a misunderstanding between Ms ******** and Poudre Sports Car.   Ms ******** did not receive her title immediately due to a clerical error made on an out of state, non-reassinable title.  This required us to find and contact the former owner in Wyoming, which proved to be difficult.  During which time, Ms ******** stopped payment on approximately 50% of her invoice.  Despite that, we still made efforts to acquire her a new title.  After a lot of back and forth between the State of Colorado, we received the correct title, which has been delivered to the address she provided via USPS trackable mail.   

While trying to obtain a new title, we offered to purchase the vehicle back from Ms ******** at full purchase price, with no penalty for mileage or time.  Our offer was rejected, and countered with a
demand for an amount of 150% of the purchase price by Ms ********. Furthermore, we were instructed to wire the money to an account prior to receiving the vehicle.  Additionally, we were told by Ms ******** that if we did not meet her demand of 150%  of the purchase price by the close of business the same day, she would increase her demand to approximately 450% of the purchase price. 

Odometer Tampering is a serious charge, and implies a physical molestation of an odometer display.  We believe Ms ******** is conflating Odometer Tampering and a mis-penned clerical error.  To clarify this, Ms ******** was provided service records from both the prior owner and a different service business in the area, both of which displayed mileage prior to purchase.  The reported mileage matched the advertised mileage and the mileage on the paperwork.  The source of Ms ********’s confusion came from the clerical error on the title, indicating 89,000 miles instead of the correct 93,134.

 
We continue to work to resolve this issue through any reasonable means.   

9/24/2012 Problems with Product/Service