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BBB Accredited Business since
Phone: (970) 377-4236 Fax: (970) 377-4237 4263 South Mason St, Fort Collins, CO 80525
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This business has been locally owned and operated for 13 years and offers full service car repair.
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A BBB Accredited Business since
BBB has determined that Meineke meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Meineke include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Occupational/Industry License Database Colorado
1560 Broadway Ste 1350, Denver CO 80202
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. David Napier, Owner
Auto Repair Auto Repairing - Foreign Brake Service Engine Repair Rebuilding Companies Mufflers & Exhaust Systems Tire Repair Shops Wheel Alignment, Frame & Axle Service - Auto Auto Services Battery Supplies Clutch Suppliers Shock Absorber Suppliers Tire Dealers Auto Air Conditioning Car Alternator and Generator Repair Stations Auto Electric Service
Alternate Business NamesUndercar Specialists LLC
Products & Services
car repair, auto repair, brakes, full service, diesel, exhaust, shocks, front end, alignments, oil changes, CV axles, electrical, batteries, AC service, domestic, foreign, tires, clutches, tuneups, timing belts, water pumps, radiators, cooling service, muffler,
Industry TipsAuto Repair & Service
4263 South Mason St
Fort Collins, CO 80525 (970) 377-4236 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: Imagine a plumber replacing a sink, turning the faucets on and off, then leaving. It would be unacceptable for the plumber to disclaim responsibility when the faucet fell off the next day, saying, “It was working fine when I left.” Imagine a roofer replacing shingles, then leaving after a cursory inspection. It would unacceptable for the roofer to refuse to repair the roof when half the shingles blew off the next day because “The roof was in good shape when I left.” Imagine an electrician installing a light switch on the wall, flipping the light on and off a few times, and leaving. It would be unacceptable for the electrician to refuse to correct the installation when a wire falls off the next day, stating “The switch worked fine when I tested it.” I took my 2000 ***** ******* in to the Fort Collins Meineke, 4263 South Mason, on June 16, pending a “road trip” from Fort Collins to *********** planned to take place sometime in following 6-8 weeks. I advised them about the upcoming road trip and asked that the car be inspected and serviced to be safe and reliable during the trip. Meineke advised extensive service, including the installation of a new radiator (which involves removing and reinstalling the radiator and shroud assembly), which cost over $1000. The next day, after approximately 1-2 hours of total driving time since picking the car up from Meineke, a very loud fan clatter and noise started. I took car back in on June 18 and again June 20 to have it looked at again -- two return visits within 96 hours of the service. Meineke’s diagnosis: the fan and shroud were misaligned, resulting in the fan blades hitting the shroud. Their position was, “It’s not our fault because car passed our inspection when we were done.” I was also told I shouldn’t worry about it, it would be fine for the cross-country trip, because “the fan blade will wear a groove in the plastic shroud and the noise will stop.” I had car looked at yet again in mid-July when noise didn’t stop. I received exactly the same lame explanation from shop manager Steve and the same refusal to do anything to correct the problem. We headed for *********** Aug 18. The car overheated the afternoon of August 18 in *** ****** **, when fan blade finally dug far enough into the shroud to bind completely. The fan froze in place, burning out the fan motor and blowing the fan fuse (fortunately before the fan motor caught fire). We were stranded in *** ***** while the repair shop got parts in from ***********. The car was repaired on August 19. Result: a $969 repair bill plus an unscheduled day in *** ***** with an extra night in motel and an extra day of restaurant bills. We returned to Meineke on Aug 31 after our return to Fort Collins. I received a half-hearted and insincere quasi-apology from Steve with yet another disclaimer of all responsibility, along with a repeat of the same story: “it should have been OK, it wasn’t our fault, the car passed inspection, it was purely a coincidence the fan blade/shroud interface went bad the day after removed it and reinstalled it while changing the radiator.” TRANSLATION OF THEIR CLAIM: “It passed the 5-minute post-service inspection, therefore it’s impossible that a bolt that wasn’t tightened correctly became fully loose 24 hours later. It passed the 5-minute post-service inspection, therefore it’s impossible that something we bumped slightly out of alignment got worse over the next 24 hours. It passed the 5-minute post-service inspection, therefore it’s impossible that something we damaged during the radiator changeout failed completely 24 hours later.” I filed a complaint with Meineke national headquarters on September 1. I received a call from Meineke Corporation two days later stating that they had followed up with the Fort Collins shop, and the Fort Collins franchise was refusing any further action or follow-up. Meineke Corporation stated that because it was a locally owned franchise, the owner’s decision was final and Meineke Corporation had no power to do anything. They therefore closed the case.
Desired Settlement: My position is that the fan and shroud were working fine when they were removed, set on the floor of the shop for several hours, and reinstalled after replacing the radiator. It beggars belief to maintain that it is a sheer coincidence that the assembly malfunctioned within 24 hours and within 1-2 hours of actual driving. It is entirely possible that the fan blade/fan shroud malfunction was present when I picked up the car if the five-minute post-service inspection didn't run the car long enough to trigger the temperature-activated fan. The noise and clatter could very well have been present from the first moment the fan motor turned on following the service. I believe the fan motor/fan shroud assembly was damaged during Meineke's removal and reinstalling, with the damage showing up the next day, and that Meineke should take (and should have taken) responsibility for repairing/replacing the fan, fan motor, and shroud.
I would just like to say a few more things. First Mr. ****** states that I have a "we're perfect and it's impossible for us to ever make a mistake" attitude, which is completely incorrect. My technicians and I are very good at our jobs, but yes we are all human and we have made mistakes in the past. When we do make a mistake I have always taken ownership of it and done what ever it took to resolve it. I have been repairing vehicles for about 26 years and I know with out a doubt if my technician was at fault or not for a problem with a vehicle. If he is, then we take care of it. I realize Mr. ***** is having a hard time realizing that the problems he had were not our fault, but all I can do is assure him it was not. If I had any doubt in my mind I would take care of it. I am truly sorry to lose a very good customer over this! I do wish him well and if there is any change in his feelings toward us, we will be more than happy to continue to service his vehicles.
Problems with Product/Service
Read Complaint Details
Complaint: On January 28th, I brought my Honda Accord into Meineke to have the alignment adjusted. After the technician had looked at my car, I was told that I would have to replace the control arm and steering knuckle. As they did not have in-house access to one of the parts, I was told he would have to call around to find it. Because of this, he was unsure of the total price but that it would be "around $700 or so", at no point did he give me an exact figure let alone a written estimate of such. I was informed that this could take a couple days and that he would call me when/if the pricing would change. He also explained that there may be more work to do, but could not judge the full extent until after they removed some of the pieces. I was told that it would be best to leave the car there because they felt it unsafe to drive. I saw no reason to risk doing anymore damage to my vehicle. On Thursday, I received a call from the manager/owner stating that the initial repairs had been completed totaling $757. He also stated that further repairs would be necessary and approximately $500, bringing my total cost to $1200. For 2 hours, I explained to him that I had not given any authorization to do that work and had I known that the total costs would exceed $1000 I would have taken the vehicle to another shop. Not only to get a second opinion, but also to have a portion of the price covered by my insurance company. When pressed, I was told that it was their policy not to provide a written estimate so as to "save paper". He continually touted the fact that he had run the store for 15 years and never had an issue like this. Yet, the Motor Vehicle Repair Act of Colorado explicitly states that a tangible estimate must be presented and signed to give consent to any such repairs. When I asked for the number to Meineke's HQ, he simply gave me the number to an automated message service that helps locate a local Meineke shop. Suffice it to say, I felt utterly disrespected throughout my dealings with this man.
Desired Settlement: I am unsure of how to resolve this situation considering the complete disregard for myself and the legal restrictions his place of business must abide by. Whether a refund of services or reinstallation of my original parts is the proper solution, I question whether either will resolve the issue fully. Considering his actions in the matter, I struggle with the belief that any of the work that was completed or suggested in addition to can be trusted. I hope to hear back about this matter soon.
Business Response: On January 28th the customer brought his 2004 Honda Accord into our repair facility after he drove it into a curb, causing major damage to the right front suspension. He told me he was referred to our repair facility by numerous people. Upon his arrival my staff provided a free inspection of his vehicle. The technician's visual inspection of the vehicle revealed a bent lower control arm and steering knuckle on the right front of the vehicle. My Assistant Manager explained the visual findings to this man as well as the possibility of additional damage currently not visible. He also explained to the customer that we would have to replace the visibly bent parts first, then hook the vehicle up to our alignment machine to check for any other problems caused by the damage. Because the steering knuckle that needed to be replaced is a very expensive part, my Assistant Manager (A.M.) offered to call around to try and find a good used one to save the customer some money. The customer accepted the offer and my A.M. was able to find a good, used steering knuckle while the customer waited in the front office. At that time my A.M. provided the customer with an exact estimate of $757.71 for replacing the lower control arm and steering knuckle, the alignment, and that it would take two days to complete. The customer then verbally agreed to the repairs by saying, "OK, it has to be done". The A.M. told him that he would call him if he could get it done sooner or if it needed any other parts. The customer states that we told him it would take a couple days for a estimate, however the fact is it only took thirty minutes for the estimate. There is no absolutely no reason a estimate would take two days. The only reason he left his vehicle at our facility for two days was to have the lower control arm and steering knuckle replaced. Once we replaced the parts, we hooked up the vehicle to the alignment machine and verified that it needed more work in order to align the vehicle. Before doing any additional work I called him and told him exactly what additional work that it needed and the additional $415.09 cost to finish the repairs. He told me to not do the additional work yet and he would call be back. He did call me back, and at that time he told me that he never authorized the initial work. The customer states that we spoke for two hours, the fact is we spoke for only twenty-five minutes on the phone and another fifteen minutes when he picked up the vehicle. I assured him that we have never done any repair work on a vehicle without authorization first. Our standard operating policy is to receive authorization before doing any work on a customer’s vehicle. If we did not operate our business that way we would never have people referring friends and family to us, nor would we have stayed in business for the last fifteen years. The customer also states that I told him it is our policy to not give written estimates. The fact is, I told him we do not print an estimate on every vehicle, but will gladly do so upon request. We work on over three thousand vehicles a year and only about five percent of customers want a written estimate. So yes, that would be a lot of wasted paper. I understand that this person is upset that he crashed his car and it is expensive to fix it, but this is not the way to go about it. Settlement: I have already asked him what I can do to make him satisfied, to which he told me nothing. I am unsure of what I can do at this time. As far as a refund, I don't feel that is fair because we only did what we were asked to do. As far as putting back on his old parts, considering his allegations and actions toward us, I feel I would need a lawyer present and to video record the verbal agreement before working on his vehicle again. I am willing to hear any suggestions to make this person satisfied.
All I have done is state the facts. No, I was not a witness first hand, but my assistant manager (A.M.) as well as one of my technicians are first hand witnesses. I do find it odd that this customer is no longer stating that he did not give verbal consent, he is only now stating that he didn't give written consent.
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