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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Ike & Son Transmission & Salvage meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Ike & Son Transmission & Salvage include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
These agencies may include:
Occupational/Industry License Database Colorado
1560 Broadway Ste 1350, Denver CO 80202
Type of Entity
Business ManagementMr. Elwood Eisenhauer, Owner
Auto Repair Transmissions - Automobile Auto Services Auto Salvage Yards Auto Parts & Supplies - New
Alternate Business NamesIke's Rocky Mountain ARGO
Industry TipsAuto Repair & Service
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
96502 E Highway 40
Craig, CO 81625 (970) 824-6475 (800) 883-6475 Directions
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Types of Complaints Handled by BBB
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BBB Complaint Process
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Additional Phone Numbers
- (800) 883-6475(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I needed a top for my 1972 Blazer.In mid October 2013, I found one listed by Ike and Sons at *************. They described the part as in good shape, needing no repairs. The web site states that descriptions are the responsibility of the listing company.I sent an email asking for condition and price. Ike and Sons did not respond, so I later called them. I was told over the phone that other than superficial cracks the part was good. At the time I was injured and unable to walk or drive until December 2013 and told them this and asked if they would hold the part. They told me I must pay in full ($400) to hold it.I was walking and able to drive my Blazer the 400 mile round trip to Craig in mid December 2013. I made the trip on the 18th as the weather was good and it was not snowing.I had called ahead regarding the top so they would know I was coming. On arrival we went out in to the yard to get the top so I could put it on my Blazer for the drive back to Boulder. To my total surprise the top was not in serviceable condition. The rear hatch had broken hinge attachments, no working latches, and missing lock mechanism. The area around the drivers door was broken.I told them that I would not take the top as it was not as advertised.They asked why i bought it without looking at it and claimed they told me of its bad condition. They then said they took photos and sent them to me. They could not find any evidence of that in their computer, and i never received any photos. I again explained that I was unable to walk or drive until December 2013 and had relied on their description as I would have never considered the top had its condition been fully disclosed.They now stated that either I or their employee was lying and they would fire the employee if he lied (implying that I was a liar).They finally agreed to a refund, but charged me $140 restocking fee. I don't believe that is right since the part was misrepresented to me. I lost a day, 25 gallons of gas and drove 400 miles to be treated badly.
Desired Settlement: I would like the $140 plus tax back and I guess i will eat the 25 gallons of gas and the wasted day.
As you may know, My Company has a 30 day limit return policy. The questioning customer was well over 2 months of storage by the time he decided to come and get it. I did not even have to return it to the customer, due to this period, my time is money as well, and keeping a part on hold cost's my business money. However I went ahead and returned it with a 45% restocking fee due to the time frame in which we had this waiting for the customer. My part's hand would have NEVER told the customer that the roof was damage free. He and I both knew it needed repair from the moment it was bought and inventoried into my yard. I have no control over what ************ say's about my parts. As far as the photo's being sent it appears we were given a different e-mail address, and it make's sense we had no reply. I still cannot believe anybody for the matter would purchase something as such without an onsite viewing. Picture's sent or not. I'm curious as to why the customer was not sure about purchasing this part due to not receiving pictures, but still made the purchase anyway. We would have been more than happy to take a "Hold-Deposit" until he was able to come and see it before we had went out (Gas money), Removed the seats, and hardware(Time & Payroll), in order for the customer to pickup the top. Again costing me money and time. A hold deposit would have been only 25% of the total cost, the customer was very interested and went ahead and paid in full, without our demand.
Customer Reviews Summary