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BBB Accredited Business since
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Specializing in complete auto and truck repair, tire sales, oil changes, diesel emission testing.
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A BBB Accredited Business since
BBB has determined that Houska Automotive Services Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Houska Automotive Services Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 6 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||5|
|Total Closed Complaints||6|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Occupational/Industry License Database Colorado
1560 Broadway Ste 1350, Denver CO 80202
Type of Entity
Business ManagementMr. Dennis Houska, President Mr. John Houska, Vice President Ms. Noreen Houska, Sec/Treas
Auto Repair & Service Auto - Emissions Testing Auto Repair - Maintenance Brake Service Towing Companies Auto Services - Oil & Lube Car Service Diesel Engine Suppliers Auto Bumpers, Guards & Grilles Shock Absorber Suppliers Tire Dealers Tires - Commercial Sales & Service Auto Air Conditioning Auto Diagnostic Service Auto Electric Service
Alternate Business NamesHouska Tire and Oil
Industry TipsAuto Repair & Service
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
899 Riverside Ave
Fort Collins, CO 80524 (970) 482-0307 (970) 482-0156 Directions
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Additional Phone Numbers
- (970) 482-0307(Phone)
Additional Email Addresses
- - eQuote
- - Communication/Mass Email
- - Communication/Mass Email
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Took our family vechile for an oil change,engine steam cleaning,tires rotated and to get an estimate for repair on passenger window. So my wife took our vehicle in. See was givin a loaner vechile for the afternoon. Later that evening my wife called to check the status of our vechile. She was told that they would have to keep the truck overnight. She said that was fine. The next my wife was driving the loaner and it had broke down. She called ****** and they picked her up and took her back ******. She then went to get the vechile and was told to pay $104.57 for an oil change and an UNAUTHORIZED DIAGNOSIS for the door. I was upset, I then spoke to a manager named ****. He stated to that there is string in pocket and he wanted me to guess how long it is. WHAT?! Was my reaction. I was insulted and disrespect by this comment. I then asked to speak with the Owner. The owner ** got on the phone. I then explained the situation to him and that wanted a refund for the UNAUTHORIZED DIAGNOSIS. He stated that their computers were down and he AUTHORIZED his staff to do the diagnosis even though I DID NOT. I DID NOT RECEIVE A REFUND FOR THIS UNAUTHORIZED DIAGNOSIS. WHO ELSE DOES BAD BUSINESS LIKE THIS?! I WILL NEVER RETURN!
Desired Settlement: I would settle at the amount of $49.10 plus the sales tax. Total amount $52.10.
On 4/8 in the afternoon *** received call from **** ******
Problems with Product/Service
Read Complaint Details
Complaint: I recently brought my car in to have my tires changed at this Houska location. Not a big deal I looked online found a close location to get it done. I dropped my car off, left for lunch. 2 hours later I give them a call and my car is done. excellent, in a hurry I pick up my car and go straight to school. While walking back to my car in between classes I notice the wheels are all chewed up, around the brim of the rim the wheels are destroyed. I immediatly call Houska and speak with an agent who is very comforting tells me to bring it down and well figure it out. I get there the next day the shift manager that I spoke with on the phone walks out to my car with me, 3 seconds says "yea, no we didnt do that" I argued a bit then he went inside to get the next higher up manager, he walks out and tells me its curb damage, and I did it either since or before but they didnt do it. "It is not how we conduct business" obviously not I said but this happened. so the rims, still having fresh marks and metal shavings comming off, I took the car for a second oppinion and was told that there is no way the scraped edges could even be curb marks. So back and fourth with the manager on the phone for 3 days, he ends up offering me a $40 gift card to there shop! as if I would take my car back there for any reason. When I told him that my wheels needed to be fixed. He says "whelp, then there is nothing more we can do here." So I have messed up wheels and the company that is offering a $40 gift card for them.
Desired Settlement: fixed wheels/ full refund/ time spent back?
November 13, 2013
At Houska Automotive, we have always stood behind our craftsmanship. And as previously stated in our response, we are prepared to repair Mr. ****'s wheels if the BBB feels that the damage was caused by our equipment. We would ask that Mr. **** supply pictures of the wheel damage to the BBB for inspection. The BBB can then have an independent tire store examine both claims and make a decision. At that point we will abide by whatever the BBB decides.
Problems with Product/Service
Read Complaint Details
Complaint: After conversations with the two individuals that helped me tow my car (knowledgeable automotive specialists), I was left to believe it was either the Battery, Alternator, or Starter. I decided to tow my car to Houska automotive because of my first satisfying experience with their "experts". I left my keys in the drop box with instructions about the problem likely being one of the aforementioned issues. I also put "oil change?" on the slip as I was not sure if I wanted one from them or not. The next day rolled around and I had not received a phone call from them by 10 AM to confirm that they did indeed get my note and my car keys. Also, I never received a phone call in which they were suppose to ask me about the issues of my car, which is stated on their invoice they hand to you. During this first phone call, they mentioned they could not inspect my car until Monday. I asked how I was suppose to get around and they informed me they had loaner cars and that they would call me back when they found one. Next thing I know, it rolls around to 3 or so and I still did not receive a phone call back, so I called back again. They said they attempted to call me, however, I had not not received a voicemail or missed call from them. Monday, August 5th rolls around, and I had to call them two more times just to find out more information about my car. They also informed me they were about to start an oil change without my consent. I told them that is unacceptable to and halt it. The Representative was rude and told me he would see if that was possible. After picking up my bill, I was charged a $100 diagnostics test, which I was told was necessary to ensure it was indeed my battery that was the culprit and that my alternator and starter were fine. Unfortunately, it turns out that was not the case. On Sunday, August 11th, my car died again and I had to have it jump started and towed. *******, from ****** ******* informed me it is likely the alternator since my car won't run after a jump. My car is currently
Desired Settlement: at Houska & I expect them to take full responsibility for not performing their job adequately on many levels: (1) did they perform a diagnostic test? If so, shouldn't they have been able to resolve the issue from the start? 2) I had to call 4 times and never once received a single phone call from them until the end & 3)They used the excuse of being "short handed" for their poor customer service skills. I want my car fixed. I want my money refunded. I feel like I was taken advantage of.
First of all, please accept our apologies for any lack of communicate on our part. It is never our intention for our customers to feel they need to repeatedly call to ascertain the status of their vehicle. We will typically schedule a towed in vehicle for the next available appointment opening. On rare occasions, the next available appointment may be several days out.
Looking at the repair history, I see we tested the starting and charging system and found the battery to be defective. We replaced the battery, (which comes with a 5 year free replacement at Houska Automotive.) After installing a new part, we will always retest the system, which Mrs. ********** charging system passed. The testing fee paid was $48.70, not $100.00 which was stated in the letter to the Better Business Bureau.
On August 11th, Mrs. ********** vehicle had another problem requiring the vehicle to be towed back to Houska Automotive. We retested the starting and charging system at no cost to Mrs. ******** and found the battery to be defective. The rest of the starting and charging system was still passing. The battery brand in question is an ********** battery. We have found ********** batteries to be among the most reliable. We are so confident in the ********** product we add an additional no hassle warranty which pushes the total customer protection to five years. Our ********** Battery stock is serviced weekly to ensure our battery coverage is always current and fresh.
As with all mass produced products and all mechanical process, there is always the chance of a defective new part or a failure in the craftsmanship. Houska Automotive has and will continue to offer premium products and renowned services. We are glad we were able to take care of this isolated problem with no additional charges to the customer.
Better Business Bureau:
Problems with Product/Service
Read Complaint Details
Complaint: I am having trouble with my van since it was worked on by your company. I went out about 2 weeks after it was worked on and went to leave it would not go into gear, got around the block and re-parked my van and and found a huge puddle of red fluid. I figured since it did not go into gear it must be the transmission so i called the person who rebuilt the transmission a year ago and he said he would stand behind his work and had it towed to him. He was busy and did not get to the van then the holidays and then when he got to it he said that who ever worked on it last had not put a the hose back on properly and it took some time but had fallen off. This caused the transmission to drain . He refilled the transmission and said it was not as bad as he had thought it would be, and is drivable, but driving it I can tell it has damage it does not shift gears properly anymore. This is an 1,800.00 job to be done to restore the transmission back to the way it was. He took pictures of the way the hose was attached and knows that it had to be removed to do the work you did on the van. I have not been happy with the work you business has done on the van, the coolant is still leaking and the brake reserve in the front section was left empty which caused a loss of breaks. I was told all fluids were checked before I left the business. The work you did was vc gasket /rg, timing chain set, timing cover gasket set, water pump/ and by pass hose. You also replaced the Battery. I would like to be able to just call you and for you to fix what was done but my pass experience with you has been less than easy so I am going in this direction this time and hope this can be resolved simply. Product_Or_Service: auto repair Order_Number: 0077423,0075455
Desired Settlement: DesiredSettlementID: Replacement I would like the transmission fixed to original working condition before Houska's work was done, coolant leak to be fixed properly. I would also like it checked by someone to make sure the work was done properly. I dont feel I can trust this company to do the work they say they are doing or listen to my requests. I know they are or were busy building there business and adding on to the building and distracted during the times I was in, I am not sure if this is a factor in the quality of work.
Business Response: Business Response /* (1000, 5, 2013/01/09) */ Contact Name and Title: ** ****** VP Contact Phone: 970-482-0156 Contact Email: firstname.lastname@example.org First of all I am sorry to hear about the problems you have had with your transmission. ****** Automotive warranties everything for 3 year 36,000 miles. The next step is for us to get the van back to re-inspect the line and the way the transmission is shifting. I'm surprised that you did not give us a call and went directly to the BBB. I remember when you picked up the van after the timing cover and water pump were replaced and you had noticed a coolant leak I met you at your house with extra coolant and a loaner vehicle to use while we rechecked the vehicle. At that time a coolant tee in a heater hose had gone bad. For this visit I can make sure we have a vehicle here for you to use while we are checking out the van for the transmission problem. Please call me personally to set up a time for us to check out the vehicle. Of course there is no charge for us to look at and if the problem was caused by the work performed we will cover the repair 100%. Thanks, ** ****** Consumer Response /* (450, 13, 2013/01/22) */ I received my van back last night after it had to be looked at again. I want to say ** has been wonderful, and suppotive and on top of this repair. I believe that if there is future problems that he will be there to resolve them and I will receive good customer service.I want to thank both the BBB and ** for following through with this issue in a fair and just resolution. I will continue to business with ******'s Automotive. Thank you for your time, and respect. Penny Consumer Response /* (3000, 19, 2013/05/06) */ I did get my van back and it seemed to be working well, except a little while after I got it back the transmission went and I just had a rebuilt one put in when I bought the van, it was one day pass the warrantee. I had my van towed to him he said he would stand behind it. When he looked at it he found that a piece was not attached properly and fell off, I told him of the work Houska's had done and he said when the worked on the water pump they removed a piece of the transmission pipe and didn't attach it back on secure. I then went back to houskas who said they would fix it and my van has been in and out of there for the last 3 mo.'s They found other things wrong and never addressed the transmission and charged me over and over again. When i got it back the last time the finally agreed to fix the transmission. I dont know what they did because they wont tell me but it was exactly the way it was, it wont shift out of first until maybe 40 miles an hour, not good. LJ has not returned my text messages which is how we communicated. Business Response /* (4000, 21, 2013/05/07) */ To whom it may concern, Since Ms. Walk's reply on 1/22/2013 there was an exhaust leak on her van that caused hot exhaust gasses to burn out a bushing on the throttle linkage assembly. This was not caused by any previous work done on the van. The damaged bushing in turn caused the transmission to not up shift properly. After this happened the vehicle was not towed, but was driven a distance not shifting properly and could have caused damage to the transmission. The exhaust leak repair was needed first to determine the extent of any other damage. LJ covered part of the cost of the exhaust repair in an effort to maintain customer goodwill. After the exhaust repair the transmission still had a delayed shift when cold. We added a conditioner to the fluid in hopes of helping to resolve the problem. Ms. Walk drove the van at that time and thought the shifting was satisfactory. From the very beginning we have noted that the engine does not start properly and runs poorly. Ms. Walk returned the van and insisted that the transmission needed repaired as per her friends diagnosis. Due to past confrontations with Ms. Walk, LJ agreed to replace the transmission with a known good unit. At that time it was explained to Ms. Walk that we would replace the transmission at no charge but would not be responsible for any other problems with the van. "Note: After replacing the transmission the vehicle is shifting smoother but still has a delayed shift due to lack of engine power. The engine requires more throttle to get up to speed. This in turn puts the transmission in kick down mode as if it was commanded for going up hills or passing on the interstate. Once the gas pedal raised and power command on engine is lessened the transmission shifts. This problem would require further engine work to get correct power. Vehicle is shifting to best of it's ability at this time. A lack of engine power can shorten the life of the transmission." The above quoted text was noted on the repair order and signed by Ms. Walk. Without the van's engine running properly the transmission will not shift properly. Ms. Walk said she does not have the funds to correct the poor engine running condition. After installing the transmission there was a delayed shift even though it did run smoother. Since Ms. Walk last picked up the van, LJ has not received a text message from her on his personal phone. Ms. Walk could have called or emailed the business during business hours if she wanted to contact LJ or any of our staff. Houska Automotive has all supporting documents on file if needed. Consumer Response /* (4200, 23, 2013/05/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) there are lies in this statement just proving why no one should take their car to this business. First off the first thing i asked when i came in was the van in worth investing money into and i was told several times it has a strong engine and was advised to that the work would make it even better. Second LJ is a BS artist with his words, he has you believing things are ok, and you want to trust him but obviously you can not trust him. I am worn out from the encounters with this business and given up on ever getting the truth or compensation for the 6mos they put me without a vehicle. The last time I picked up my van, it was to have a fixed transmission since they broke it the bushing is after the fact the transmission did not work since they worked on the water pump and connected the transmission wrong. they never fixed it. I picked it up i asked the guy what did you do to it he said i dont know lj is not here. I text-ed lj and never heard back. I had someone look at the van and they called and talk to Lj and said he is a BS artist. The transmission does not shift out of first warm or cold. Lastly it was not a friend that came over but a mechanic that i hired and payed to look at the car and diagnosis so I knew where i stood with Houska's and LJ.The diagnosis was bad transmission. I feel lied to and disrespected. And I am out of a vehicle and out of money. And dont want this to happen to other low income people. Tell the truth. We dont have money to waste. Consumer Response /* (-5, 28, 2013/05/13) */ I have had to sell the van since I was unable to drive it and sold it for less then what I purchased it at, and lost all the money that was put into a working van by Houska's. What I want is for people to know that this company is shady and their work is less than satisfactory.I would love to get the money for the work they say they did but Im sure I will never see that. I will be happy just knowing my story is here for others to see and make and be able to make a choice, knowing the truth.
|2/18/2013||Problems with Product/Service|