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BBB Accredited Business since
High Country Automotive RepairAdditional Locations
Phone: (970) 668-8288 Fax: (970) 668-1848 699 Ten Mile Dr #7, Frisco, CO 80443
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A BBB Accredited Business since
BBB has determined that High Country Automotive Repair meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for High Country Automotive Repair include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Occupational/Industry License Database Colorado
1560 Broadway Ste 1350, Denver CO 80202
Business ManagementMr. Steve Marsh, Owner Mrs. Kerri Marsh, Owner
Auto Repair & Service Brake Service Engine Repair Rebuilding Companies Mufflers & Exhaust Systems Transmissions - Automobile Wheel Alignment, Frame & Axle Service - Auto Auto Air Conditioning Auto Diagnostic Service Auto Electric Service
Alternate Business NamesHigh Country Auto Repair
Industry TipsAuto Repair & Service
699 Ten Mile Dr #7
Frisco, CO 80443 Directions
PO Box 2901
Frisco, CO 80443
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
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BBB Complaint Process
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BBB Reporting Policy
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: on 5/8/14 I brought my Jeep in because it was randomly dying while driving and was told it needed a new alternator and thats what was causing the stalling issue. I paid $ 407.18 for a new alternator but a day later I still had the same problem of my car dying while driving so on 5/12/14 I brought my Jeep back for them to try again to fix the original problem. I was then told it was actually because the transmission fluid was low and needed replaced and that they went ahead and replaced it and that should take care of the stalling problem. I then asked " So it had nothing to do with my Alternator?" and was told " No, it was fine." When I went back to get my jeep back I was surprisingly charged another $75 dollars.
Desired Settlement: I feel I was taken advantage of by High Country Auto and given false information about my car resulting in a needless repair bill that did not fix the original problem. And then I was charged a second time for their mistake and misdiagnose. I am seeking a full or partial refund.
ATTN: BBB & ****** *********
I was told about the code for the catalytic converter but not given an estimate for that repair. I was promised an estimate for that repair when I retrieved my car after the new alternator was installed. When I picked up my vehicle and asked about the estimate I was told that they had forgotten to do it. Also I was not told anything concerning my exhaust system at any time. As to your claim of fixing the initial problem with the first repair that is false. There was no battery light or engine light on, I took it in for stalling while driving not a no start issue. I also thoroughly explained when I took it back the second time it was doing the same thing I had taken it in for the first time and asked if they would check the sensors, which was not bothered with. When I retrieved it a second time with 3 more quarts of transmission fluid and an additional false diagnostic fee of $75, it still stalled while driving on the highway the next day. I took it in a third time with the disclaimer I did not want to be charged a third time for diagnosing the problem. I was called by the mechanic the next morning around 8:30am asking to hear directly from me what my car was doing. I explained it a third time and he said he would go look at it. 7 hours later I called for an update and was told that they hadn't got to my car at all yet. it was 3:30 in the afternoon so I went and picked up my car to try and fix it myself. I checked the sensors and replaced the Crankshaft Position Sensor which solved the problem I have since drove my car 1300 miles on a family vacation this week with zero issues. The implication that my car is older and has a lot of miles on it does not excuse the way I was ignored, overcharged and dismissed at your business. I have been diligent in maintaining my older vehicle and resent that you would use that as an excuse for your mistakes. I am simply offering you the opportunity to make it right.
ATTN: BBB and ******
Better Business Bureau:
Problems with Product/Service
Read Complaint Details
Complaint: On 1/16/2013 I brought my 2001 GMC Yukon XL to High Country Auto Repair for which they removed an intake mainfold and replaced the gasket between the manifold and Cylinder head.Ten months and 8,000 miles afer this service the engine died. The spark plug on one of the cylinders had physical damage. The engine required replacement and it was found when removing the intake manifold a spark plug had somehow entered the intake chamber of the cylinder head and over time had broke apart and entered the cylinder damaging the piston and plug.Note: the spark plug found had a differetn grip length and would not have come the same engine in the Yukon.The only way this could be possible was if the intake manifold was removed.High Country was contacted and spoke with the shop where the engine was removed. High Country was asked if they would like to inspect the damage personally which they declined.Since removal of the intake manifold is not part of regular maintenance and typically only would be required for gasket change or cylinder head removal and since no maintenace was performed to the vehical other than oil changes I beleive the forein object found inside of the engine was a direct result of the service performed by High Country Auto Repair.When speaking with High Country Auto Repair they agreed it was not possible for a spark plug to enter this area of the engine without the manifold removed however, they claim "this just does not happen in our shop" and they claim they never removed the spark plugs from the Yukon during the time of service. The technician who performed the work is no longer employeed by High Country Auto Repair.Due to the age of the vehical I requested they consider covering 20% of the cost of the repairs which is a fair and reasonable request. I was told I could not prove they were responsable and they were too busy to further discuss the matter and they hung up the phone on me.
Desired Settlement: I feel that High Country Auto Repair caused me damages exceeding $5000 in repairs and they should cover 20% of the cost of the engine and 20% of the cost of the labor involved.I agree the engine had some miles which is why I'm requesting only 20% and some new parts were installed ie. water pump, new plugs and wires and consumables such as oil ect which I will agree to cover payment of.
In regards to ***** and ***** ******** vehicle, High Country Auto only spent 2.5 hours removing the intake manifold gasket and replacing it. My ASE Certified Technician did not remove or add an additional spark plug to this customer's vehicle. The customer stated that we removed his engine, we did not remove his engine, this would require 20 plus hours. He also states that we are the only shop to perform maintenance, other than oil changes on his vehicle- which I find hard to believe in a vehicle which has over 185,000 miles. I did not decline to look at his engine, however, this customer lived in Falcon Colorado, and we only saw his 2001 Chevy Yukon XL once. I also find it impossible to believe that his vehicle could go for 1 year and over 8,000 miles with an extra spark plug in the cylinder head. This is a VERY far fetched story which no Certified mechanic would agree with. We tried to be civil with this customer and reason with him, but he needs to speak with the person who replaced his spark plugs, which should be done every 90,000 miles, not 185,000 miles. Enclosed is the receipt for replacing the lower intake manifold gasket.
***** ***** - owner of High Country Auto