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BBB Accredited Business since
Gem Auto Service LLC
Phone: (307) 742-6757 Fax: (307) 742-6517 369 N 2nd St, Laramie, WY 82072
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A BBB Accredited Business since
BBB has determined that Gem Auto Service LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Gem Auto Service LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Jason Sheen, Owner Ms. Denise Sheen, Owner
Auto Repair Diesel Auto Repair Shops Brake Service Auto Air Conditioning Auto Diagnostic Service Auto Electric Service
Service AreaLaramie and area
Industry TipsAuto Repair & Service
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
369 N 2nd St
Laramie, WY 82072 (307) 742-6757 Directions
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Types of Complaints Handled by BBB
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I brought my 2013 ***** ***** ** in for a alignment on 2/18/2016 because the vehicle was pulling to the left when I picked the vehicle up later on that day it was still pulling to the left thought it was something else wrong took it to ***** and the gentleman at ***** put the car on his alignment machine and saw the alignment was not done right so they fixed it with no problem I called gem auto services and told them and they refuse to give me my money back and said I should have brought it back to them
Desired Settlement: I would like my money back since the job was not done right the first time
In regard to complaint #********, Gem Auto stands by the original response concerning alignment on the 2012 ***** *****.
The alignment was performed on a **** **** ********** *** ** which has performed over 6000 alignments. Attached once again is a printout of the alignment showing the car was within the required specifications.
Customer was informed if the car had any handling issues to bring car back for any further adjustments due to extreme wind conditions which will affect the way a car handles. Customer never contacted Gem Auto for further consultation.
Gem Auto has been performing alignment services for over 40 years for the public and well over half of the other repair shops in Laramie. ASE certified owner and shop manager have over 42 years of combined experience performing alignments at the facility.
Gem Auto has an A+ Better Business Bureau rating and has always attempted to resolve any issues if given the opportunity by the customer.
Customer Reviews Summary