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A BBB Accredited Business since
BBB has determined that European Motor Cars Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for European Motor Cars Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Department of Revenue Auto Division-CO
140 W 6th Ave Rm 109, Denver CO 80204
Phone Number: (303) 205-5696
Type of Entity
Business ManagementMr. Robert Mitchell, Sec/Treas Mrs. Allison Dunning, Marketing Mr. John Mitchell, Owner
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Industry TipsAuto Repair & Service
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- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: Bought 2003 LandRover on 12/6/12. Motor filed on 12/19. Brought back under warranty on 12/21. Truck is still not fixed. on 12/6/12 i purchased a 2003 Land Rover Discovery SE7 from European Motor Cars.Vin SALTWXXXXXAXXXXXX. The Sales Person was ***** ******. I paid in full by check, #0752 for the ammount of $6791.40.the vehicle came with a 3k mi / 3mo powertrain warranty. the odometer reading was XXXXX. On 12/20/12 the truck had mechanical problems while driving, truck broke down, and was towed back to EMC on 12/21/12. The damage was a broken crankshaft / piston and the motor needed to be replaced. I spoke with ***** and ****** at EMC to discuss options. They said that they would make things right, cover all labor. They would try to keep the replacement parts at or around the $1000 warranty. days and weeks went by. I contacted the dealer for updates and finally after over a month i finally had to purchase a used engine block and oil pan out of pocket.only after this did the repairs start. We discussed the issues and concerns about using the used parts before they started and we both agreed to proceed. I have tried my best to work with them, but now after having the parts for over 2 weeks, i just think something is wrong. I have talked to ****** in the shop and he reassuring me, but i just dont know what to expect next. I realized that i purchased a used car, and expect mechanical issues, but not a blown motor. When i discussed the condition of the vehicle with *****, before purchase was made, i asked specific questions about the motor and oil pump and he said that the shop had replaced the oil pump when they got the truck in and that the shop inspected it and there were few issues. since some of these things were replaced i thought that the truck would be a good buy. There has got to be something done, it has been almost 2 months in the shop. As of 2/8/13, when i spoke with the shop, there are yet more issues. I have incurred rental car expenses of over $1400 and a lot of inconveience. I had only heard good things about EMC, that is why i decided to by the truck there. This has gone on too long,i am just not confident that they are willing to make things right that is why i am writing this now. This has been a huge financial drain on me.
Desired Settlement: This appears to be a lemon law issue, i would hope that we can work out a trade for another vehicle or a full refund, unless the truck is ready this week. I feel this is more than reasonable, as I have paid over $1400 for a rental car during this time, and i paid out of pocket for parts that the shop was supposed to install. I have been more than patient and cooperative with them.
Business Response: Consumer Response /* (450, 6, 2013/02/19) */ I have spoken with *** ab=nd **** at EMC. I think there ws a lot of misunderstanding and mis communications on both ends. I think i jumped too soon to file the complaint. **** and his staff had worked really hard and spen lots of time getting the truck repaired. I believe they were hones and were in no way being deceiving, Becaues of the vehicle, it was had getting some of the parts in, and that i do understand because i have owned these types of vehicles for several years now. If there is any way to unfile this complaint that would be my request
BBB's Final Determination: Consumer accepted resolution offered by the business.