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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Advanced Auto Pros Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Advanced Auto Pros Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
These agencies may include:
Occupational/Industry License Database Colorado
1560 Broadway Ste 1350, Denver CO 80202
Type of Entity
Business ManagementMr. Rick Bilger, President
Auto Repair & Service Auto Repairing - Foreign Brake Service Engine Repair Rebuilding Companies Car Lubrication Shops Mufflers & Exhaust Systems Tire Repair Shops Auto Transmission Suppliers Auto Services Battery Supply Companies Wheel Align, Frame & Axle Service Equipment & Supplies Storage Battery Retailers Clutch Suppliers Auto Air Conditioning Car Alternator and Generator Repair Stations Auto Diagnostic Service Auto Electric Service
Industry TipsAuto Repair & Service
2527 8th Ave
Greeley, CO 80631 (970) 351-7665 Directions
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Additional Email Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: last time i took my truck to a shop was to get a new transmission over seven years ago, i usually handle oil changes and small jobs myself. i received a coupon in the mail for a free oil change and been lazy to do it myself. so i decided to take it to a shop since i had a coupon for oil change and couple other coupons for inspections. dropped my vehicle off at 8am and didnt get it back til 1pm i understand they were busy but a four hour oil change? so i get in my vehicle and notice my key to start truck was left in the "accessories" position and i have a alcohol system in my truck and it requires a breath screen randomly when the key is in ANY position. the man i spoke with about the alcohol system said he would take care of it and that they have dealt with this system before. so i get in my vehicle and the radio is on and my alcohol system is beeping and i have to pay 60 bucks to get it reset since they left my vehicle in the on position. i then started my truck and notice my oil pressure is higher then usual so i just figured it was because they added 5-30 instead of my usual 10-30. while im headed back home and my truck starts smoking really bad and started to make a loud clunking noise so i immediately shut the engine down and coast to a parking lot and notice a stream of oil two blocks back and a huge puddle under my truck. i called the shop four times and on the fourth call i got an answer. the guy sent a tow truck out and hauled it back to the shop to address the issue. they said it was a bad filter but i thought they check that kind of stuff before they tell a customer their vehicle is ready. i told the guy that since they left my vehicle on that i had to pay 60 bucks to get my system requirements and they just said sorry. i was also disappointed that when i took my truck in initially at 8am that it needed an alignment and balance and they didnt offer either of those services free for wasting my whole day. they didnt even clean the oil very good that leaked everywhere.
Desired Settlement: at least refund my sixty bux to get my alcohol system reset. i told the guy at front desk that i needed a balance and alignment this morning and after this disasterous ordeal specifically to see if he would offer something for this incident but he gave no response. also that loud clunking when my oil pressure dropped probably damaged something internally in the engine, and assuming otherwise is nonsense. also considering that it was never mentioned by the mechanics that it may have damaged som
On Friday October 15th
Better Business Bureau:
|2/4/2013||Problems with Product/Service|