Are You the Business Owner of Advanced Auto Pros Inc.?
If yes, click here to login.
BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Request a Quote
A BBB Accredited Business since
BBB has determined that Advanced Auto Pros Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Advanced Auto Pros Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Occupational/Industry License Database Colorado
1560 Broadway Ste 1350, Denver CO 80202
Type of Entity
Business ManagementMr. Rick Bilger, President
Auto Repair & Service Foreign Car Service Stations Brake Shops Engine Repair Rebuilding Companies Car Lubrication Shops Muffler and Exhaust System Suppliers Tire Repair Shops Auto Transmission Suppliers Auto Services Battery Supply Companies Wheel Align, Frame & Axle Service Equipment & Supplies Storage Battery Retailers Clutch Suppliers Car Air Conditioning Suppliers Car Alternator and Generator Repair Stations Auto Diagnostic Service Auto Electric Service
Industry TipsAuto Repair & Service
2527 8th Ave
Greeley, CO 80631 (970) 351-7665 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Email Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: last time i took my truck to a shop was to get a new transmission over seven years ago, i usually handle oil changes and small jobs myself. i received a coupon in the mail for a free oil change and been lazy to do it myself. so i decided to take it to a shop since i had a coupon for oil change and couple other coupons for inspections. dropped my vehicle off at 8am and didnt get it back til 1pm i understand they were busy but a four hour oil change? so i get in my vehicle and notice my key to start truck was left in the "accessories" position and i have a alcohol system in my truck and it requires a breath screen randomly when the key is in ANY position. the man i spoke with about the alcohol system said he would take care of it and that they have dealt with this system before. so i get in my vehicle and the radio is on and my alcohol system is beeping and i have to pay 60 bucks to get it reset since they left my vehicle in the on position. i then started my truck and notice my oil pressure is higher then usual so i just figured it was because they added 5-30 instead of my usual 10-30. while im headed back home and my truck starts smoking really bad and started to make a loud clunking noise so i immediately shut the engine down and coast to a parking lot and notice a stream of oil two blocks back and a huge puddle under my truck. i called the shop four times and on the fourth call i got an answer. the guy sent a tow truck out and hauled it back to the shop to address the issue. they said it was a bad filter but i thought they check that kind of stuff before they tell a customer their vehicle is ready. i told the guy that since they left my vehicle on that i had to pay 60 bucks to get my system requirements and they just said sorry. i was also disappointed that when i took my truck in initially at 8am that it needed an alignment and balance and they didnt offer either of those services free for wasting my whole day. they didnt even clean the oil very good that leaked everywhere.
Desired Settlement: at least refund my sixty bux to get my alcohol system reset. i told the guy at front desk that i needed a balance and alignment this morning and after this disasterous ordeal specifically to see if he would offer something for this incident but he gave no response. also that loud clunking when my oil pressure dropped probably damaged something internally in the engine, and assuming otherwise is nonsense. also considering that it was never mentioned by the mechanics that it may have damaged som
On Friday October 15th
Better Business Bureau:
BBB's Final Determination: Consumer accepted resolution offered by the business.
|2/4/2013||Problems with Product/Service|