This Business is not BBB accredited
Auto Oasis LLCAdditional Locations
Phone: (307) 472-0070 Fax: (307) 472-2850 721 Saint John St, Casper, WY 82601
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This business is not BBB accredited.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Auto Oasis LLC include:
- Failure to respond to 1 complaint(s) filed against business
Factors that raised the rating for Auto Oasis LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Wyoming Department of Transportation
5300 Bishop Blvd, Cheyenne WY 82009
Phone Number: (307) 777-3840
Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. Sherri McCoid, Owner/Manager
Used Car Dealerships Auto Repair & Service Truck Repair Shops
Industry TipsAuto Repair & Service Research Key in Buying New Vehicle
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: We purchased a truck that the dealer stated had a newer engine and a newer transmission, when we took ownership of the vehicle we drove 90 miles to another town and the transmission started shifting hard/slamming into gears. I reported this within the first 24 hours, **** the owner that goes by the name ****** ******* on Facebook, told me through a message too unhook the battery for 5 minutes to see if that helped, it cleared the code and shifted fine again until we went on the highway again after 60 mph and the motor and transmission being full operating temp again it started slamming gears again. So I sent **** (****** *******) a message again, he told me to bring the truck in to have it hooked up to his computer too clear the codes and see what's going on. As I was talking too **** his tech came and took my keys and hooked it up too the computer and checked codes, before I could see them he cleared them and just told me it was an evap code and too make sure I had the gas cap tight. So it worked fine again just running around town, which at the most it's run 20 minutes so the transmission is never up too operating temp. Then the next time we left town again and as soon as we went over 60 mph it started slamming gears again. We were on our way too MN for a family wedding and we stopped a couple times too unhook the battery and it worked one time too clear the light and it immediately shifted hard again. So I sent **** (****** ******* on Facebook) a message again and this time he didn't respond for about a week. Then I messaged him again about this and he told me he would look into it. So a few days went by and I had my truck hooked up too the computer and I was surprised at what I saw, it had 8 codes two of them related to transmission issues. The codes that came up were P0101, P0174, P0442, P0741, P0894 and P0442, three of these codes have come up numerous times. The three codes that came up numerous times were the P0894 which is Transmission component slipping code and P0741 whis is TCC stuck again a transmission code. So I messaged **** again about these codes and asked him what is going to be done with the truck, he told me that codes come up all the time for no reason on cars, this is very untrue as I am a technician as well, any codes that come up as many times as these did show there is in fact an issue with what the code is related too. A code comes up when something in that system related to the code is out of the parameters, it does not just come up for no reason. Then he got very rude with me and blocked me on FB and I have printed off copies of all the messages related too this truck and he did in fact state this truck has a newer transmission and engine.
Desired Settlement: I want to have this truck repaired too the status I was informed it was with a working transmission or if he has documented proof that both the transmission and motor have been replaced lately I will let this go and chalk it up too a lesson learned. But I do want the vehicle he informed me I was purchasing, if that means rebuilding or replacing the transmission so be it at his cost.
Problems with Product/Service
Read Complaint Details
Complaint: I bought a 2001 gmc pick up from these guys, they said they ckecked it out in there shop,i have put over 2300 dollars in this thing.they don't care when I picked it up it would not start......the next morning ,would not start again..they said just go buy a new battery for it..the ABS light is on. the oil pan has a stripped oil plug, needs a new shift cable,,the heating and cooling does not work..the engine has a hessataion in it. needs a new muffler..they lied when they said this truck was checked out...or they just rip people off..never again will I deal with that place..they will lie and cheat you ..
Desired Settlement: at least some help with all the things wrong with this trk..
(The consumer indicated he/she DID NOT accept the response from the business.)
**** ******** bought this truck from us in July of 2012 and a year later he registers a complaint with the BBB. I have heard nothing from him for a year. I haven't seen him at our shop to ask us about fixing anything, he never called to talk to us. The first I knew he had a problem was a year later when he files a complaint with the BBB. This seems weird to me that I hear nothing from the customer for a year and then get a complaint filed with the BBB. Yes we look at the cars and trucks we sell but I have no control over how the customer treats the vehicle after they leave our lot.
Problems with Product/Service
Read Complaint Details
Complaint: defective but verbaly told otherwise in defiance of FTC regulations. incredibly rude and verbally aggressive. evidence of this is retained by me. bought a newer model 08 dodge caliber from auto oasis. **** ******* gave verbal guarantee that car had a full inspection and would have no problems. also if it did that the car would be able to be fixed by them. within days the problems started. I called them. they said that it was a buy as is. I informed them that a verbal promise is legal. they said they would fix it. I got the vehicle to the location and they said they could not do anything about it and did not know what it was. the car sat in our parking lot for two weeks before we got the money to take it to ***** ******* auto specialists. a BBB accredited business with a almost perfect track record and an A+ score. they said the transmission was beyond broken. ten error codes popped up immediately. they said that a lump has been out for a while that led to full transmission failure. they said it was obvious and required no special tools or devices to find this out. I submit to you they even lied about what they found to draw out the time it took. I called auto oasis again and was told I nothing would be done and its not their problem. I informed them once again that verbal guarantees are a legal binding contract. they told me that I did not take it to someone they know so nothing will be done. I said in order to retain an equal groud I took the vehicle to some one either of us knew. and that they are the best in town and BBB accredited with an amazing score. they said it did not matter. I said I already brought it to them And nothing was done. she hung up on me after using profanity and telling me to go to a distant fiery place. they said it did not matter. and that no one cares. that all they needed to do was " say what needed to be said". then **** ******* got ahold of me on facebook. he is one of the owners their. he said in a message that me and my wife " will stop running our colective mouths" or he would sue us. I took pictures of the comment and its disrespect.
Desired Settlement: I request that the company be forced to uphold its promises and either repair my vehicle until it is made to be running and in the condition the represented at the expense of the company. and that they have the transmission inspected in a vehicles they sell as this is a problem of several of their customers. also that they apologize to me and my wife. if none of those them my car replaced with a one year newer or one year lesser model car of my choice from the lot of auto oasis
Business Response: Business Response /* (1000, 5, 2013/05/21) */ As a used car dealer we never make any verbal guarantee on our cars. In fact we make sure the customer knows before they leave that they are buying a used car with an "As Is" document signed by the customer. We do not have a crystal ball to tell when or if a car will break down. If required I will produce a copy of the document signed by the customer for your review. As a side not the person lodging the complaint is not the person who bought the car it was his "girlfriend". The customer brought the car to us a month after buying it. When the customer came in we took the car to our repair shop and checked it out. (we have a full service shop). When we did a diagnosis on the car we could not find a code that pointed to the problem. We told the customer to take the car to our ONLY transmission shop in ******. We told him it would cost him nothing for him to have them check out the car. For some reason that I cannot figure out, the customer took the car to a local mechanic shop that does not specialize in transmissions and paid them money to check out car. Not sure why NOT spending money wasn't an option. Also as for the two week the customer said it took save the money to take it to the shop the days do not work out correctly. As you can see by the complaint of the customer he does not address the issue as much as he addresses around the issue. All this customer had to do was take the car to ****** Transmission have them look at what was going on with the car and then talk to us about the problem. The customer did not do this. He took the car to a shop that doesn't specialize in transmission, paid money, he did not have to pay. As far as the issues with the back and forth banter I am not going to address those issues since I don't feel that it is the issue here. As for the profanity that is a lie, as an owner of a business I do not cuss at customers, I have the maturity and professionalism that is required. Since this customer has refused to do any of these simple thing we now feel it is not in our best interest to help in any way. Consumer Response /* (3000, 7, 2013/05/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) BeThis woman is an unscrupulous liar. For one its my wife. For two. I had a verbal guarantee. I was never told to take this car to any shop untell after I had already. The day I filed this complaint. This is the worst kind of person do what she does. She has no honor. She takes advantage and does not care who she hurts along the way. I'm not the only one. Something needs to be done. Please help us stop these people from scamming good hard working people. This whole statement is not even anything more then her scrambling like a dog to get out of trouble. She is a liar. Nothing more. Nothing at all. A spineless liar.l without any form of conscience. It sounds harsh buts its true. She is making my pregnant wife walk because she sold us a lemon. And she new it. Some times lying scum start businesses and they harm people. That is what you are there to help prevent. Dot know if this is reviewed by the BBB but that's who it is for. Not that lying filthy mut
|9/19/2012||Problems with Product/Service|