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BBB Accredited Business sinceAdditional Locations
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A BBB Accredited Business since
BBB has determined that Auto Integrity meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Auto Integrity include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Department of Revenue Auto Division-CO
140 W 6th Ave Rm 109, Denver CO 80204
Phone Number: (303) 205-5696
Type of Entity
Business ManagementMr. Keith Knutson, Owner/President Mr. Guy Spears, Sales Manager Ms. Michelle Torpe, Dispatch Manager
Used Car Dealerships Auto Renting & Leasing Car Dealerships
Products & Services
Auto Integrity offers the following product(s): Car Rental, Used Cars
Alternate Business NamesWholesale Direct Auto Sales, Inc
Industry TipsResearch Key in Buying New Vehicle
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
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BBB Complaint Process
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BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
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BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Today I was looking for a used car for my daughter. I went to Auto Integrity in Loveland for the first time. Parking for my vehicle was very difficult because there were few spaces for my car. I went into the sales office and sitting there were three salesmen who did not greet me; they never even stood up. One of the men reluctantly got up from his seat and began asking me the obvious sort of questions a used car salesman asks, such as: What is your price rage? How many miles do you want on the car? etc. I proceeded in answering the questions, and then he began to laugh right in my face. I asked him to stop his dismissive laughter. I told him his behavior was rude and unprofessional. He continued the laughter. I left. I would never recommend this Auto Integrity or shall I say, Auto "Lack of Integrity", to any of my family or friends. They certainly seemed to not need the business due to the fact that they hardly got off their office chairs, and then the one man laughed in my face. Really, in retrospect, the salesman could have simply stated we do not have any cars in that price range and left it at that. Although, I knew they did because on their website it states they do have inventory which is under $10,000.00. In short, this man was no gentleman.
Desired Settlement: To somehow ask for an apology. Perhaps these three salesmen will learn something from this complaint. They certainly do not have any customer service experience. I am a professional person, and I do not like being treated like this. I will tell everyone I know to never go to their car lot.
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