This Business is not BBB accredited
Auto IntegrityAdditional Locations
Phone: (970) 278-1278 Fax: (970) 278-9278 900 E Eisenhower Blvd, Loveland, CO 80537
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This used card dealaership also rents cars, vans and trucks.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
This business was accredited from 2002 thru 2008.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Auto Integrity include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
These agencies may include:
Department of Revenue Auto Division-CO
140 W 6th Ave Rm 109, Denver CO 80204
Phone Number: (303) 205-5696
Type of Entity
Business ManagementMr. Keith Knutson, Owner
Used Car Dealerships Auto Leasing Companies Car Dealerships
Service AreaLarimer, Weld and Boulder Counties
Alternate Business NamesWholesale Direct Auto Sales, Inc
Products & Services
rentals of cars, trucks and vans; used car sales
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Complaint Trends - Last 3 Years
Customer Review Trends
Read Complaint Details
Complaint: Purchased a H1 Hummer 1997 from Auto Integrity 900 E. Eisenhower Blvd Loveland CO. Truck was completely misrepresented. Repairs estimate over $15K. Purchased the truck from them for $32K in August. The truck was completely misrepresented. The truck was not driveable when received. Finally towed it to H1 Hummer Mechanic and he told me that the AC unit was completely missing. Although they had noted that it was there as part of seller disclosure. The truck was rusted completely underneath. The straps for fuel tank were rusted so badly that the mechanic told me it was going to fall any minute. He estimated that the repairs to get this truck to driveable condition and able to pass VA state inspection would cost over $15K. Problems included Transer Shifter case worn out, brake lines rusted and rusted/unsafe, CTIS system not working, electrical system needed rapirs, HVAC/AC unit completely removed/missing from the vehicle, Steering component worn out and would not pass VA inspection, Body corroed as well as frame has major rust, Fuel tank straps almost broken and rusted along with vehicle vandanlized from the inside. Dealership told me that this is normal wear and tear for vehicle this age. This vehicle was completely mis represented in my opinion and equivalent of FRAUD. How can a missing AC unit be normal wear and tear???
Desired Settlement: Would request refund for the repairs as this vehicle is non functional or refund the complete amount. Dealership refused and told me that this is normal wear and tear for vehicle this age.
Business Response: Business Response /* (1000, 5, 2012/10/01) */ The vehicle was purchased from the Kansas City auto auction as/is based on their description and the owners description. Before we shipped the vehicle Mr. ****** purchased the vehicle based on the same information plus a CarFax. He was just as informed as we were and chose to buy it AS/IS, sight unseen. He could have easily flown to Kansas City and looked it over. Again, he knew everything we knew and chose to purchase it AS/IS, sight unseen. Business Response /* (1000, 7, 2012/10/01) */ Also, this is a 16 year old military vehicle from the Ohio area. The rust photos sent by Mr. ***** afterwards looked like normal wear and tear.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved