Business ProfileforGroove Subaru of Silverthorne

This is for Groove Chrysler Jeep Dodge Ram. In April of 2022, my 2021 Jeep Unlimited Sport started experiencing the "Jeep death wobble", a violent shaking of the front end of the vehicle and steering wheel when driving at high speeds. I called and explained the issue, also asking for an oil change and tire rotation. In June 2022, I first brought the car in for the issue. Apparently they had only scheduled the oil change and I was told they couldn't do anything. I made a new appointment for February 3rd, where they had my car for 7 full days without providing me any updates or returning my numerous calls/texts. We took the car back with nothing having been done. On February 23rd/24th, we went back to have the dampener replaced, where upon driving off the lot, we experienced the very issue it was supposed to fix. We had the technician get into the car and experience it himself. He agreed that it was an incredible safety hazard and put in an order to replace more parts. We called and followed up countless times and it took them 5 months to finally get back to us and "find our service order". They then scheduled us for August 14th, 2023. We assured the repair would take only 4 hours first thing in the morning. When we drop the car off, we're told they need it for multiple days and they are extremely rude telling us to "leave it overnight or take it and go home". They then tell us that the parts ordered won't fix the problem and that they won't do anything since they can't replicate the problem right then and there. (Mind you, the problem had been replicated and experienced by multiple techs prior - their excuse? They apparently no longer work there.) We show them two tires that have been destroyed by the issue and having the car for 3 full days, they don't even do an alignment, which was explicitly asked for and promised. They have never attempted to resolve the issue and they don't call us back despite multiple attempts and messages to speak with a manager.