Business ProfileforFort Collins Kia

I purchased a new vehicle from Fort Collins Kia on Sept 23, 2023. As part of the sale, I also purchased an extended service contract (ESC) and a theft protection warranty (TPW) through the dealership. After completing the purchase, I discovered that the ESC company (First Extended Service Corporation) had very poor reviews with many consumers reporting that warranty claims were denied. I looked into the TPW company (Royal Guard) and found many consumers describing it as a fraud and scam. I learned that ESC's and TPW's can typically be cancelled for at least a partial refund. I didn't know how to pursue this cancellation or the deadlines for cancelling as I was never provided with copies of the contracts by the dealership. On Nov 20, 2023, I sent an e-mail to the sales rep for my car purchase and requested a cancellation of the ESC. I received a call that afternoon from Rocky, the finance manager. I explained my reasons for cancelling, and Rocky said he would process the ESC cancellation. I asked him about the TPW, and he told me I couldn't cancel that warranty. He e-mailed later that day with a copy of the ESC cancellation form. I requested he meet any necessary filing deadlines for the ESC refund as I didn't know what they were since I never received a copy of the ESC contract. I also asked him to confirm that the TPW could not be cancelled for refund as I had never received a copy of that contract either. He provided me with copies of the ESC and TPW contracts. Both include terms to cancel for a refund. I submitted the ESC and TPW cancellation forms on Nov 20, 2023 and was told they could take up to 8-10 weeks to process. I followed up at 10 weeks on Jan 29 and was told on Feb 2 that a check had been issued to my lender for the TPW (aka VTR) on Jan 31. As of Feb 15, 2024 (over 12 weeks since cancelling), I have not received the refunds. I called my lender on Feb 15 and confirmed they have not received anything either.