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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Stevinson Lexus of Frederick meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Department of Revenue Auto Division-CO
140 W 6th Ave Rm 109, Denver CO 80204
Phone Number: (303) 205-5696
Type of Entity
Business ManagementMr. Anthony Banno, General Manager Ms. Patty Ford, Corporate Customer Relations
Car Dealerships Used Car Dealerships Auto Parts & Supplies - New
Industry TipsResearch Key in Buying New Vehicle
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
8337 Raspberry Way
Frederick, CO 80504 (303) 772-5999 Directions
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BBB Complaint Process
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Additional Email Addresses
- - Customer Service
- - eQuote
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Read Complaint Details
Complaint: I responded to an advertisement about a Ford vehicle at Stevinson Lexus of Frederick on Thursday, 11/20. I was treated decently during the test drive and introduction portion of my visit, but as soon as I expressed my intentions and my wishes to the sales person, I was instantly barraged with very personal questions, such as "why can't you afford more than $150 per month payments?" and similar questions. When I was beginning to feel extremely uncomfortable and wanted to leave, the sales person placed my personal car keys on the other end of his desk so I could not reach them, forcing me to stay put. I explained to him that I needed to leave, because I had a meeting at work at 6pm. This was now 5:10pm. He disregarded my request, and instead brought in the used car manager, who instantly began trying to justify why I was only offered $4,000 for my trade because I had told them I was offered $7,500 elsewhere. He was telling me that, basically, my car was a piece of junk. He was pointing out very minor imperfections in my car, and telling me that he would have to just send it to auction because of the condition of the car, when two days ago, I was told by another dealership how well my car had been taken care of, and what great condition it was in. I became VERY frustrated and upset, and asked to leave, but was then asked to stick around and try to make a deal and basically give up the battle. I had to practically force my way out of the dealership, thus being late for my meeting at work, even when I was explaining to them that I could not stay to conduct any business. I will never refer anyone to Stevinson of Frederick. The way I was treated and the way they handled the situation was very unprofessional.
Desired Settlement: I need these sales people to understand that if they are expecting people to do business with them, finance through them, etc. they need to treat their customers better. I don't care how nice your facility is, how many cold beverages you offer your customers, what kind of amenities you have in your dealership, if you are pressuring your customers and holding them hostage by not allowing them access to your own car keys, you will end up with a lot of dissatisfied customers.
Problems with Product/Service
Read Complaint Details
Complaint: My wife and I bought a 2010 Subaru Legacy (2.5i)in July, 2013. We were told an owner's manual was in the store cabinet. It was not. We requested one and were told it did not have one. We were told to download one from the internet. We felt that was unreasonable. We requested one several times from the sales associate,, **** *******. I finally wrote a letter to the General Manager, the Sales Manager and the sales associate. We did not hear a reply of any kind. Also, I requested my own credit union to finance the purchase but they switched me to their credit union. I am now in the process of transferring this balance to our credit union. I feel this was unethical.
Desired Settlement: I would like Stevinson of Frederick to provide an owner's manual for our vehicle.
Better Business Bureau:
Customer Reviews Summary