BBB Business Review

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Consumer Complaints

BBB Accredited Business since 4/11/1990

Spradley Barr Ford Inc

(970) 226-3673

Customer Complaints Summary

25 complaints closed with BBB in last 3 years | 5 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 7
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 17
Total Closed Complaints 25

Additional Complaint Information

BBB contacted the business on July 31, 2014, regarding a pattern of complaint for concerns received in the last 12 months. BBB determined that the majority of disputes from their customers are regarding customer service after the sale or installation of their product and/or service. Consumers allege that the business fails to respond to phone calls or written requests for assistance or support in a timely manner. Upon contact, consumers allege inappropriate behavior by customer service personnel.

The business responded on August 12, 2014 and stated that they have set up an action plan to make sure that all the complaints are answered in a timely professional manner through BBB's website and they plan to check the Better Business Bureau website on a weekly basis to make sure if we do have complaints that they can get them successfully resolved in a much more timely and effective way. 





Industry Comparison | Chart

Car Dealerships , Used Car Dealerships , Auto Body Repair and Painting , Auto Repair

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.