BBB Accredited Business since 4/11/1990
Spradley Barr Ford Inc
Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||17|
|Total Closed Complaints||25|
Additional Complaint Information
BBB contacted the business on July 31, 2014, regarding a pattern of complaint for concerns received in the last 12 months. BBB determined that the majority of disputes from their customers are regarding customer service after the sale or installation of their product and/or service. Consumers allege that the business fails to respond to phone calls or written requests for assistance or support in a timely manner. Upon contact, consumers allege inappropriate behavior by customer service personnel.
The business responded on August 12, 2014 and stated that they have set up an action plan to make sure that all the complaints are answered in a timely professional manner through BBB's website and they plan to check the Better Business Bureau website on a weekly basis to make sure if we do have complaints that they can get them successfully resolved in a much more timely and effective way.
Complaint Breakdown by Resolution About Complaint Details
View Complaints Summary by Resolution Pie Chart on Spradley Barr Ford Inc Complaint Resolution Pie Chart: Complaints
Car Dealerships , Used Car Dealerships , Auto Body Repair and Painting , Auto Repair