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BBB Accredited Business sinceAdditional Locations
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A BBB Accredited Business since
BBB has determined that Spradley Barr Ford Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Spradley Barr Ford Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 25 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||18|
|Total Closed Complaints||25|
Additional Complaint Information
BBB contacted the business on July 31, 2014, regarding a pattern of complaint for concerns received in the last 12 months. BBB determined that the majority of disputes from their customers are regarding customer service after the sale or installation of their product and/or service. Consumers allege that the business fails to respond to phone calls or written requests for assistance or support in a timely manner. Upon contact, consumers allege inappropriate behavior by customer service personnel.
The business responded on August 12, 2014 and stated that they have set up an action plan to make sure that all the complaints are answered in a timely professional manner through BBB's website and they plan to check the Better Business Bureau website on a weekly basis to make sure if we do have complaints that they can get them successfully resolved in a much more timely and effective way.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||7|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Department of Revenue Auto Division-CO
140 W 6th Ave Rm 109, Denver CO 80204
Phone Number: (303) 205-5696
Type of Entity
Business ManagementMr. William Barr, Sec/Tres - Co-owner Ms. Karolyn Barr, Co-Owner Mr. Mark Newendyke, General Manager Mr. Kriss Spradley, Vice President / Co-Owner
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Alternate Business NamesQuick Lane Tire & Auto Center
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Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview