BBB Accredited Business since
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Auto dealership selling new and used, full repair shop, auto leasing
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A BBB Accredited Business since
BBB has determined that John Elway Chrysler Jeep Dodge Ram meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for John Elway Chrysler Jeep Dodge Ram include:
- Length of time business has been operating
Factors that raised the rating for John Elway Chrysler Jeep Dodge Ram include:
- Complaint volume filed with BBB for business of this size.
- Response to 11 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||5|
|Total Closed Complaints||11|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Department of Revenue Auto Division-CO
140 W 6th Ave Rm 109, Denver CO 80204
Phone Number: (303) 205-5696
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Todd Maul, Managing Partner/Pres
Car Dealerships Automobile Dealers - Imported Cars Used Car Dealerships Tire Dealers Car Air Conditioning Suppliers Car Alternator and Generator Repair Stations Auto Accessories Car Diagnosis Shops Auto Electricians Auto Leasing Companies Auto Repair Services Auto Repair & Service - Airbags Auto Emission Check Shops Brake Shops Engine Repair Rebuilding Companies Car Lubrication Shops Auto Transmission Suppliers Auto Services Engine Starter Suppliers Auto Air Conditioning Equipment Suppliers
Products & Services
Chrysler, Jeep, Ram, car dealership, used car, auto repair, auto leasing, auto brakes, oil and lube, transmission
Industry TipsAuto Repair & Service
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Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: I purchased this vehicle in good faith from John Elway dealers in Greeley Colorado with the understanding that it is a used vehicle and when I purchased the vehicle at that time the dealer attempted to fix the undercarriage of the vehicle but it was no time at all when the repair that was done did not hold and all the protection from under the car fell back off.. I had the vehicle back in for this repair and nothing was completed then I had the car in to fix the hail damage and repair the head liner and all the undercarriage protection again but they only fixed the hail damage and did a oil change.. no other repairs were completed I was told that they had to order parts and would call to schedule an appointment. I then waited several weeks for this call and to no surprise a phone call for a appointment never came. so I took the car in again for the third or fourth time to get this fixed still no appointment. I get a call to drop the car off even though no one communicates between departments to have this issue fixed the car again sits for three weeks while I only get one phone call that said I would have to pay all the money of over several thousand dollars to fix it. Sales would not authorize the vehicle to be fixed. I talked with one of the sales managers and he assured me that he would get to the bottom of the issue and call. after a week and a half of no word I called to see what the status of the vehicle was and they were going to call me back to let me know and I still received no return phone call. I then picked up my vehicle tonight with none of the repairs completed and I informed the sales manager of my decision to inform the Better Business Bureau of this incompetence and lack of customer service for a just purchased vehicle. I have not even put 3000 miles on the vehicle since purchase. it has been at the dealership more than with me.. I have owned it since August 15th 2013 and I am still dealing with the issues.
Desired Settlement: I would like a vehicle replacement of the same type or at the very minimum the vehicle repaired at a different dealership with the Elway dealers paying the bill.. I am not insignificant as a customer.
Mr. *********** purchased a vehicle from John Elway Chrysler Jeep Dodge Ram on
***** ******** ******* ***************************
***** **** *** ** **** ** **** **
******** ******** *********** *** *********
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.
Problems with Product/Service
Read Complaint Details
Complaint: My 2013 ****** BRZ was delivered without the radio working AT ALL. I was told me ***** ***, Salesman, that it was not working because the cars battery died and had to be jumped. When it fact it was due to there being no SD card in the radio. I contacted ***** about the situation and he said that they would "make it right". I contacted ****** and asked if I could buy a card from **** and they said no. ********* ****** Dealership in ****** **** ******** told me to call ****** Helpline. The card is $620 retail. They ordered for me wholesale ($520) and paid for half of it and it was not there fault at all. When it came in, **** Elway Chrysler Dodge refused to pay the other half. I talked with ****** ******* and he said they would pay for "NOTHING". He said one of the owners, **** *******, told him to call me. This is wrong.
Desired Settlement: I would like them to honor what their salesman, ***** ***, told me. He stated that he would "make it right". I have no radio capability whatsoever because the car was delivered without an SD card. The salesman told me that he would make it right. I have ordered an SD card for $560 and ****** has agreed to pay $280 so ALL I asked for was half of it.
Business Response: **** Elway CJDR is not disputing what has been said and will be sending a check to the customer in the amount of $280.00. Typically used vehicles are sold as-is but in this case where it seems apparent the salesperson promised the customer something that was incorrect we will be correcting the issue.
Better Business Bureau:
BBB's Final Determination: Consumer accepted resolution offered by the business.
Read Complaint Details
Complaint: Can't get new car product fixed has been 4months once a week calling with no resolution New jeep grand Cherokee has broken gromet on back deck lid with wires now no water seal to head liner
Desired Settlement: Some one needs to fix the problem or termanate the lease
Business Response: Business Response /* (1000, 5, 2012/12/19) */ Contact Name and Title: ***** ******* Contact Phone: XXX XXXXXXXX Contact Email: *****@elwaydealers.net Please accept our apologies, our difficulties in locating the parts needed for your Grand Cherokee took much longer than expected. I am happy that our Parts Department and *** in our Service department were able to locate the necessary parts and schedule a time that was convenient for you, to have your vehicle repaired. Please contact us if there is any other issue.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|6/29/2012||Problems with Product/Service|
|4/16/2012||Problems with Product/Service|
|11/15/2011||Problems with Product/Service|