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Hudson Auto Source

Additional Locations

Phone: (970) 468-0391 Fax: (970) 468-9458 441 Blue River Pkwy, Silverthorne, CO 80498 View Additional Email Addresses http://www.hudsonautosource.com View Additional Web Addresses

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Description

Hudson Auto Source is a Cadillac, GMC, Chevrolet, Buick , and pre-owned car dealership with full automotive services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Hudson Auto Source meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Hudson Auto Source include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

3 Customer Reviews on Hudson Auto Source
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 3

Additional Information

top
BBB file opened: January 18, 1993 Business started: 01/01/1974 Business started locally: 01/01/1974
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Revenue Auto Division-CO
140 W 6th Ave Rm 109, Denver CO 80204
Phone Number: (303) 205-5696

Type of Entity

Sole Proprietorship

Business Management
Mrs. Lynne McMahon, Dealer Principal Mrs. Billie McMillen, Customer Service Marilyn Miller, Comptroller Mr. Ronnie Mondragon, Body Shop Manager Mr. Tim Weiers, General Manager
Contact Information
Principal: Mrs. Lynne McMahon, Dealer Principal
Customer Contact: Marilyn Miller, Comptroller
Business Category

Car Dealerships Used Car Dealerships Auto Body Repair & Painting Auto Repair & Service Auto Services

Alternate Business Names
Jim Hudson Chevrolet
Industry Tips
Auto Repair & Service

Customer Review Rating plus BBB Rating Summary

Hudson Auto Source has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 441 Blue River Pkwy

    Silverthorne, CO 80498

  • Po Box 23049

    Silverthorne, CO 80498

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

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Additional Web Addresses

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Additional Email Addresses

  • - Communication/Mass Email
  • - Communication/Mass Email
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Complaint Detail(s)

1/8/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I drove my 2007 GMC Canyon truck 90 miles to the dealer to replace a bad anti-theft switch and fix brake lights that were not working. The brake light problem was due to a faulty brake light switch. The mechanic replaced the switch. When I left the dealer, I noticed that the brake pedal was harder to depress. Then the brakes seemed fine until after I drove 90 miles and down a mountain pass. As I drove into town, the truck started jerking and I had trouble accelerating. Then, I heard a noise and smelled burning brakes. I pulled over, and the front wheel area was hot. I let the vehicle sit over night to cool down. The next day I took it to a local mechanic. He looked at the front brakes and said the brake pad was badly burned, like I was using the brake hard going down the pass or that I was pulling a load. Neither is true. I ended up replacing the front and rear brakes. Prior to this, there was no sign that my brakes were wearing out. The mechanic gave me an Isuzu (GMC)service bulletin that stated if the brake is moved during installation of the brake light switch, it can cause brake drag.

Desired Settlement: Although I provided the dealer with a copy of the service bulletin, the details of the incident, and a photo of my brake pad, they still deny having done anything to cause it. They insist my brakes were bad when I came in. I want reimbursement of the $651.16 I spent for new front and rear brakes. Obviously I have gotten nowhere with them because I can't absolutely prove that my brakes did not need replacing beforehand.

Business Response: After talking to both Mr & Mrs ******** on this mater and having the repair shop in Steamboat send me the copy of there repair order.
On the repair order states that the front brakes needed to be replaced and the rear brakes are paper thin with nothing on the repair order stating
that Four Star Repair in Steamboat Colorado changed the brake light switch or modified it and if they didn't the brake would be badly over heated again.
The ******** s would not wait for Hudson Auto Source to do there 27 point safty Inspection they said that they needed to leave.

Consumer Response: Complaint: *******

I am rejecting this response because:  The business is still making the same lame excuse as they did before, plus, what they say is nonsensical.  The only reason they now say that if they had done the 27 point inspection, it would have shown that my brakes were bad to begin with and that would cover them.  First of all, they had to have driven the vehicle from the parking lot into the garage and back out again.  If my brakes were that bad, they should have been squealing when the brake pedal was depressed and the brakes would have had trouble grabbing.  Secondly, and my husband agrees with this, they never offered to do the inspection.  True, we needed to get home before it got dark and had to drive over a mountain pass with possibly icy roads.  We were already delayed by Hudson two hours past the promised time.  They told us at 2:00 pm that it would take just about 20 minutes to install the new brake light switch.  They finished at 4 pm.  Why did it take 1 1/2 hours more?  As far as the repair ticket from Four Star is concerned, of course it showed that I needed new front and rear brakes after the brakes were dragging for 90 miles over mountain roads.  That was after I had the brake light switch installed at Hudson!  For the first 30 miles or so from the dealership to Kremmling, my husband drove behind me to make sure that the brake lights were working.  He said he did not see my lights go on until I was slowing down going down the hill into Kremmling.  That's because I downshifted the engine on curves and hills to slow down.  The same thing for going over Rabbit Ears pass.  Also, I do not understand why Hudson even mentions in their response about Four Star doing any work on the switch because Hudson already did it.  I provided Hudson with a scanned copy of the Isuzu (GMC) Service Bulletin regarding installation of the brake light switch.  I also confirmed on the Internet that Isuzu and GMC partnered on production of the GMC Canyon and Chevy Colorado from 2006 to 2008.  That is why it is my strong conviction that what applied to the Isuzu trucks also applied to GMC.  I am fairly certain that Hudson did not contact anyone from GMC who was knowledgeable about this.  In fact, I have agreement from two Four Star mechanics and another independent mechanic who all agreed that if installation of the switch is not done properly, it can cause the brake to drag.  I am absolutely shocked that GM certified mechanics would have less information on this than an all around mechanic.  Not only that, but the Hudson service manager took what the Four Star mechanic said and twisted it around to suit their purposes.  I have been totally frustrated in my dealings with Hudson.  I have provided them with all sorts of information and all they have done is keep stating that they should have done an inspection.  They have not disproved the information in the service bulletin.  In addition, they have been rude to me and the Four Star mechanics they spoke with.  I truly doubt whether they will ever reimburse me, as they stubbornly stick to the same old excuse.  I would like to see their A + rating with the BBB downgraded so that other potential customers are forewarned that they are not as competent as they seem and have terrible customer service.

Regards,
Ellen Standish