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Northern Colorado and Wyoming
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BBB Accredited Business since

Halladay Motors Auto Group

Phone: (307) 634-1511 Fax: (307) 778-7491 View Additional Phone Numbers 2100 Westland Rd, Cheyenne, WY 82001 View Additional Email Addresses http://www.halladaymotors.com

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Halladay Motors Auto Group meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Halladay Motors Auto Group include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 5 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

5 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 4
Total Closed Complaints 5

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Halladay Motors Auto Group
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: June 01, 1984 Business started: 10/01/1944 Business started locally: 10/01/1944
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Wyoming Department of Transportation
5300 Bishop Blvd, Cheyenne WY 82009
http://dot.state.wy.us
Phone Number: (307) 777-3840

Business Management
Mr. Tim Joannides, President Mr. Jim Casey, General Manager
Contact Information
Customer Contact: Mr. Jim Casey, General Manager
Principal: Mr. Tim Joannides, President
Business Category

Car Dealerships Used Car Dealerships Auto Body Repair & Painting Auto Repair & Service Auto Windshield and Glass Repair Shops

Alternate Business Names
Halladay Motors Inc Halladay Motors Pontiac Buick Cadillac & GMC
Industry Tips
Auto Repair & Service

Additional Locations

  • 2100 Westland Rd

    Cheyenne, WY 82001 (307) 634-1511 (888) 425-5232

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Professional AffiliationsX
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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Industry Tips

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BBB reports on known significant government actions involving business' marketplace conduct.

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Additional Phone Numbers

  • (888) 425-5232(Phone)
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Additional Email Addresses

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Complaint Detail(s)

9/29/2014 Problems with Product/Service | Complaint Details Unavailable
4/22/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Purchased used Jeep Liberty from Halladay Motors. Salesman said that check engine light would be fixed by dealer now they are refusing to fix. Purchased used 2005 Jeep Liberty form Halladay Motors on 1/17/13. Salesman *** ******* told us check engine light would be repaired if we purchased the vehicle. Took vehicle in to dealer service on 5 separate occasions to have check engine light issue repaired. The service department diagnoses the problem differently each time and finally determined that the heads were warped and needed replacement. Dealership is refusing to fix the problem and claims that they do not have to because we bought the car "as is no warranty." I never would have bought the car without the assurance that the check engine light would be fixed. In the three months since I have owned the car the dealership has had it in service for 5 weeks. This is a tremendous inconvenience as I travel for my job. Halladay sold me a vehicle under false pretenses. Despite all the aggravation, I really just them to do the right thing and fix my car.

Desired Settlement: I want my car repaired and in working order at no cost to me.

Business Response: Business Response /* (1000, 5, 2013/04/06) */ Mrs. ******, has been in to the dealership and visited with ****** ******. We are trying to find a solution that satisfys both parties. We have different vehicle selected. When this vehicle hass been through inspection we are going to see if it will work as a suitable replacement to the original purchase. Sincerely, ****** ******

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

4/16/2012 Problems with Product/Service
4/10/2012 Problems with Product/Service
12/5/2011 Guarantee/Warranty Issues