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Ghent Motor Co

Additional Locations

Phone: (970) 339-2438 Fax: (970) 339-9120 35th Ave & Hwy 34 Bypass, Greeley, CO 80634 View Additional Email Addresses http://www.ghentmotors.com View Additional Web Addresses


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Ghent Motor Co meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Ghent Motor Co include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 32 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

32 complaints closed with BBB in last 3 years | 8 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 12
Billing/Collection Issues 2
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 18
Total Closed Complaints 32

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Ghent Motor Co
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: April 01, 1989 Business started: 04/01/1989 in CO Business started locally: 04/01/1989
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Revenue Auto Division-CO
140 W 6th Ave Rm 109, Denver CO 80204
Phone Number: (303) 205-5696

Type of Entity

Corporation

Business Management
Mr. Robert D Ghent, President Mr. Tim Ervin, General Sales Manager
Contact Information
Customer Contact: Mr. Tim Ervin, General Sales Manager
Principal: Mr. Robert D Ghent, President
Business Category

Car Dealerships Clutch Suppliers Auto Air Conditioning Auto Detailing Auto Diagnostic Service Engine Repair Rebuilding Companies

Products & Services

Ghent Motor Co sells the following brand(s): Chevrolet, Cadillac and all used makes and models

Ghent Motor Co offers the following product(s): Automobiles, Service, Parts, Accessories, Collision repair, Lube oil and Filters and all automobile maintenance items.

Method(s) of Payment
All major credit cards, checks, cash. Fleet cards.
Alternate Business Names
Ghent Chevrolet-Cadillac
Industry Tips
Auto Repair & Service Research Key in Buying New Vehicle

Customer Review Rating plus BBB Rating Summary

Ghent Motor Co has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

6/24/2016 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I received a mailer with a scratch off game that stated "scratch here and match below to win." The game piece revealed the code to win a 2016 Chevrolet Cruze or $20,000 cash. The mailer directed me to call a hotline and provide the activation code found on it. When I called and read the number, the woman on the other end said that I was the grand prize winner. When I got to their event tent to claim my prize, the display showed different winning numbers from those shown on the mailer and I was told that I only won two $1 scratch off tickets.

Desired Settlement: The game piece I was sent shows me winning the grand prize and the hotline receptionist confirmed that I won the GRAND prize, not a lesser prize. The only acceptable outcome is Ghent Chevrolet providing we with the grand prize and not a lesser prize.

Business Response: We would like a recording of the call where the lady said he had won the grand prize please.

Consumer Response:

Complaint: ********

I am rejecting this response because:

Who makes recordings of their phone calls? I didn't know ahead of time that Ghent Chevrolet would rip me off.

I can, however, show the mailer that shows I won that prize.

Regards,

****** ********

Business Response:

Please see the picture attached explaining how to win one of the prizes, the attachment is on the same page as the picture Mr. ******** sent in.

Thank you

Consumer Response: Complaint: ********

I am rejecting this response because:


So basically, your mailer provides conflicting rules.

And this still doesn't adress the fact that I was told over the phone that I was the grand prize winner. Can you even prove that anyone won the grand prize? Or did you just give away a bunch of scratch off tickets?

If this can't get resolved through the Better Business Bureau, the next step is a call the the Attorney General's consumer protection office.

Regards,

****** ********

6/7/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: We purchased two vehicles from Ghent on January 23rd. With the purchase, we traded in two vehicles. The dealership did not pay off the trade in's in time and our credit report was affected saying we had missed payments. In addition, they still have not sent the paperwork to the DMV's for us to register our vehicles. I have sent numerous e-mails and made phone calls. We are driving around with expired tags. They also said they would get us financed with a 3.9% rate and came back over 30 days later and said they could only get 7.0% on the second vehicle. They asked us to sign paperwork that was not filled out (blanks). It's been one problem after another. I literally had to ask for their letterhead and wrote a letter to the credit reporting agencies to get the problem fixed after asking them several times to do it. We want to turn the vehicles back in and be done. The truck we bought was overpriced as it is a 2015.

Desired Settlement: We want to give the vehicles back period.

Business Response:

Mr and Mrs ******** purchased two vehicles from us, additional stipulations were required from the lender based upon both guests credit history. Once those stipulations were provided we processed Mr. and Mrs. ********** paperwork and paid off any balances owed on their trades.  One vehicle was to be titled in *** ****** and one was to be titled in ********. After forwarding title paperwork to the corresponding DMV offices we were informed by our guest's that they had changed their mind and wanted to switch were the vehicles were titled, we accommodated there request.  When we sent a check for taxes to *** ****** they informed us that they had to much money and would only except an exact amount not an overage. We then corrected the amount needed to complete the transactions and forwarded accordingly. As of 05/23/2016 all paperwork is awaiting Mr and Mrs ******** at the corresponding DMV offices.  We have been in contact with Mrs. ******** throughout this process, I apologize if these things were not communicated to Todd directly. Thank you for your patience and understanding.  

Sincerely,

Tim E****

GSM, Ghent Motor Co.

** ************

 

 

 

 

4/25/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: We purchased a vehicle from Ghent Motors in Greely and with that purchase we included the **** 5 year extended warranty...... Which we just found out was never entered into the system. In speaking with staff and Bob Ghent we were told the contact carries no weight in proving that we paid for the warranty or EVEN that we paid for the vehicle...REALLY!!!??? And they put the onerous on us to "prove" that we paid. In total incredulousess we showed them our proof and still we have no warranty. Bob Ghent said we had signed 2 contracts . One without the warranty, we did not sign a second contract. When we met with him we asked to see the 2nd contract and he said he did not have it. Again, really? If he was looking at a 2nd contract that he said we signed and using it to tell us we did not purchase the warranty, that we have proof that we DID purchase, than I believe we have the right to see said contract! This has been going on a couple of weeks trying to get our wananty activated.. We are beyond frustrated with Ghent's (not) handling of this situation! We provided proof, which the contract, THEIR contract should have been proof enough......And they have still not activated the warranty

Desired Settlement: We want resolution and the warranty, active as the day of resolution, NOT backdated.

Business Response:

We have reached out to our guests to let them know that this issue has been resolved. I have uploaded proof that the **** ***** ***** is in effect as per their contract. I apologize for any inconvenience  that this may have caused. We have made things right with our guest and their original contract is in effect with an expiration of 10/03/2018 or 108355 miles and a Zero deductible.

Thank you

Consumer Response: Complaint: ********

I am rejecting this response because: we paid for a 5 year **** .... They just instated the contract as of March 25th... We paid for 5 years and we want the entire 5 year **** NOT 2 1/2 years... If they just instated the contract March 25th than it should be good for the NEXT 5 years.... That will resolve this issue... Not 2 1/2 years on a 5 year contract!!

Regards,

********* ******

Business Response: Thank you for your comments, Did you have any repairs needed in the first 2 1/2 years?

Consumer Response: Complaint: ********

I am rejecting this response because: I don't consider this an actual response to a complaint....seriously?ghent Chevrolet did NOT activate the **** warranty until March of this year AND then Bob Ghent told us their contract we and they signed did not prove we had paid for a warranty!!!!????? And this is their response....this is such a joke...

Regards,

********* ******

4/8/2016 Billing/Collection Issues | Complaint Details Unavailable
10/7/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: We bought a 2006 *** ***** ** from Ghent Motors on 08/29/2015. On 09/20/2015, while my wife was driving home with my 2 young daughters in the car, the engine started knocking. we parked the vehicle on the side of the road. That night was also the first time we had driven the vehicle at night and the headlights would not work. The next day, I contacted Ghent to see if they would be willing to help us, but they would not. We had a friend who is a mechanic look at the vehicle. he stated that the oil in the engine was a much higher weight than is required for that vehicle. He stated that the only reason for that weight oil to be in the engine is to keep it from knocking long enough to sell it. Spoke with another friend who works on cars and he said the same thing.

Desired Settlement: Since they sold us an unsafe vehicle (without working headlights) and fraudulently tried to cover up a known engine problem, we want Ghent to take the vehicle back and return the money from the loan as well as our $2500 down payment.

Business Response: Dear *****,

We have reached out to you multiple times to try and schedule an appt. to have the vehicle inspected by our mechanic.  When would be a good time? I understand your concern, however we would never try and hide a mechanical issue from our guest. Sometimes people who trade vehicles in do try and hide stuff from us, that is why we want to schedule an appt. to get to the bottom of this. We would be more than happy to provide a vehicle to drive while the inspection is being performed. We also have received multiple negative reviews across the web from you, please allow us to help before jumping to conclusions on what we will or will not do. Sometimes mechanical issues do arise, the only way we can help is if you contact us and allow us to help.

Thank you

9/25/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I took my vehicle in to have a weatherstrip around the door fixed, after taking it home i noticed a lot of wind noise that had not been there before...i figured that maybe i was being too picky and over reacting, so i gave it a few days. On the 3rd day it rained and the water simply leaked in through the door...at this point i figured id take it back. My wife also noticed that the door was sagging and not closing right. I figured that these "nice" people would fix it, i took it back in and they called me about an hr later saying everything was fixed. As i got in the car i noticed greasy smudge marks on my car ceiling that they were too unprofessional to avoid or notice to clean. Ive taken the car in a total of 4 times now and nothing has been fixed. The "service" manager, Gerry, took a drive with me in the car and pretended not to hear any noise...after a few minutes he heard the noise and they said theyd fix it. I again left it to them...a few hrs later he calls me and tries to blame me for their mistake, after letting them know that my car was not this way when i took it in he said he would check with his gm/dm to see what he'd approve fixing. I heard back from them but they opposed taking ownership of an issue that happened while my vehicle was under their care. Instead they blamed us of the issue and refused to work on our vehicle. Our car was under warrant at the time of service, we are however out of the warranty mileage requirement. Regardless our car was perfect before taking it in to them, we simply want it fixed, i now dread driving our car, it is really noisy and the door leaks, and hearing and seeing this issue is a constant reminder of how my family and i were taken advantage of. Ghent went from having a potential loyal customer to someone who has lost trust in them, and they have single handedly made us despise driving our 1 yr old car that leaks when it rains or taken to the car wash, and it almost sounds the same with the windows up & down!

Desired Settlement: I only want them to fix what they broke, the car was perfect before taking it in. As of right now the job is incomplete and we feel disrespected, cheated, helpless and hopeless.

Business Response: *****
We would like to set an appointment up with you to have it looked at again by the Dealership Owner, Body
Shop Manager, Sales Manager, and the Service manager.

Please give us a call so
we can set this up for you. Please plan on ½ to 1 hour for this
appointment.
 
Thank You

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business, and hope that in my now 6th visit to resolve this issue Ghent chevrolet and cadillac will do what is right and fix what they broke.  I will certainly be updating you if it is not, and i will include pictures this time around.

Regards,

***** *******

Consumer Response:

***** ***** ******* ********************** *** ********************** ***** **** *** *** **** ** ***** ** ******** ****** ********* ********* 

Please reopen my complaint, Ghent Chevrolet has not honored what they agreed on doing to make things right. About 3 weeks ago I setup an appointment to meet with them, when I arrived there with my wife they told me that they'd be unable to meet with me because the owner was not present. They were supposed to get back with me to "reschedule" but I have yet to hear back from them. Quite frankly without your help they probably would not call me back. Please help me, they have ruined my car door, and thet need to fix their mess up.
Thank you!

Business Response:

*****

This issue should be resolved at this time, the door is fixed and noise is gone

Thank You 

Jerry
M********

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business, and find that this resolution is satisfactory to me.  It took them five months, and complaining to the better business bureau, but I am glad that it is finally fixed. Thank you Ghent for rectifying the issue, & thank you BBB for making this possible. Iur vehicle is a joy to drive again!

Regards,

***** *******

9/14/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I spent 6 hours at the dealership to trade in a 2009 ******** ******** and a 2011 ****** for a 2015 *********. While I was at the dealership I told the sales guy and the financial department that the deal had to be set in stone and worked out by the Friday of the week I made the purchase and I was assured everything was in order and they would pay off both of my loans in the vehicles I traded in. After 3 weeks of waiting for the paperwork to plate my new 2015 ********* I got a call from the dealership saying the financing fell through and the banks don't like my trade ins. I never paid the monthly loan for the ******** or the ****** because I was under the impression that the dealership was going to pay off the loans but never did. I know several people who have experienced the same thing and Ghent takes the new car purchased back and charges for the mileage put on the vehicle plus a daily fee. They now want the new truck back and want me to take back my vehicles.

Desired Settlement: I would like my credit score to not reflect the late payments on both the ******** ******** and the ******.

Business Response:

We have spoken to ***** ****** and resolved all concerns he had, because of the -$28,000 in negative equity he was trying to carry over on to the new loan we were unable to attain financing for him. Thank you

7/24/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Had my 2014 ***** ******* taken into Ghent Chevy in Greeley. Took them forever to get my car repaired and back to me, though I will admit that that is not their fault, they had to wait on parts that were on back order for whatever reason. My complaint is that upon receiving my car back I was missing my dash cam, the mummy tomb of the dragon emperor, an il divo cd, a lightup speaker cube (though they did leave the power cord to it), a paperweight from my center console, my emergency roadside kit was unzipped, emptied, moved from the back seat to my trunk along with several other things that were moved from the backseat to the trunk. I am now missing everything but the poncho and bandaids that came with it. No jumper cables or safety goggles or anything else. I am missing the car ******* that my dash cam plugged into, that I also used to plug other things into. When I called and complained I simply was told "we talked to our technician and he never saw any of that. He moved some of your stuff to your floorboards apparently though" He moved stuff to my trunk, not the floorboards, so he apparently can't even be honest about that. They tell me that they can't do anything and it wasn't them. I have also called Chrysler, who I had tow it in. Their tow truck driver took pictures of my car after they dropped it there to show that everything was still in there. They covered their asses, because they realize things like this happen. So, chain of custody ends at Ghent and they refuse to do anything about it

Desired Settlement: I want either a refund or a replacement of my items. I would also gladly accept my items back as well and let it all be well and over with. This is ridiculous, I have no problem spreading my story and they will receive ratings across the board that detail that they did a good repair, but they are thieves and you should not use them. If they want to give me my things back, I will fix any reviews I had where I call them thieves, until then my reviews of them shall be very forthright in that

Business Response: ******* ********* vehicle was at the tow storage yard from
03/07/2015 until 05/01/2015 when it was towed and arrived facility on
05/01/2015. Repair order was opened on 05/04/2015 when customer called us to
give us his information to open repair order. We informed him at that time that
we needed him to come in and sign repair authorizations and give us the
insurance information so that we could begin repairs on his vehicle. We left 1
message and spoke to ******* on 2 more occasions to remind him he needed to
come in and sign authorizations and that storage charges would be imposed if
repair authorizations weren’t secured. ******* came in 3 weeks later on
05/22/2015 and signed authorizations. At that time we informed him that he
needed to remove any personnel belongings out of vehicle and he declined by
saying that he didn’t have anywhere to store them. The vehicle was unsecure at
the time it was towed in due to the severity of the damage but we were not yet
authorized by ******* to move vehicle in to shop for security. We cannot be
responsible for any missing items for the 3 weeks that the vehicle was in our
lot before authorizations were signed and additionally, the signed repair order
also states that we are not liable for missing items. The missing items in question
were never seen by our technician once he starting repairs on vehicle.

6/16/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: We were buying a used vehicle that had a price higher then we wanted to pay so the price we asked for was written down on a white piece of paper, the salesman took it to the person in charge of accepting or declining the price. The salesman then came back in with a counter offer and we said we would take it if it was out the door at the price he had written down. The salesman told the man in charge and they both came back in and said okay too the deal and made my wife initial the white piece of paper and we also verbally discussed fixing problems with a glove box and a few other things we found and he agreed to it, we had been there for 3 hours before we started to finalize the paper work and it went so fast that we didn't notice everything that was happening, we took the car home. On the next day my wife went to talk to them about the things that needed to be fixed and he said it wasn't written down on the things that they had to do and if it wasn't written down then it would be billed to us even though it was verbally discussed. We were shown later at the bottom of one of the papers that they do not accept verbal commitments after this my wife had to go to work and I began to look through the sales papers thinking that something wasn't correct with what was going on and I found that they did not honor the out the door price we had agreed on. They had charged us almost 2,000 extra in dealer fees and taxes so we called the next day to talk with them about it but the person that finalized the deal was not in so the person on the phone asked if he could help us so we explained the situation and he agreed that something didn't seem correct and that he would tell the person that we dealt with when he got in. So we arrive at the dealer at the time that we was told he would be in and we tried to explain to him what the problem was he first showed us the paper that dealt with what they had to take care of and at the bottom it said verbal commitments would not be honored,( so much for a hand shake ) we then discussed the out the door price that we agreed on I told him to get the white paper that we negotiated the price on and it was not there and in 2 days he did not remember anything about a paper that we had negotiated an out the door price on. He insisted we negotiated a out the door monthly payment, and every time I tried to explain he would talk over me and try confusing me with his calculator and throwing out numbers, when he seen that he wasn't getting his way he yelled at us saying he wasn't going to sit there and let us bring his integrity into question and got up and walked out, it was loud enough that when we walked out everyone in the showroom was looking at us as we walked out the door.

Desired Settlement: I would like an adjustment in the billing, an apology and the repairs that was verbally discussed to be done.

Business Response:      Thank you for your feedback, we can only get better if we know how to improve. In each and every office in the dealership that requires some one to sign paperwork there is a sign that states-Delivery And Handling Charges- To the negotiated price of each vehicle sold, there will be added the sum of $499.50 for the cost and additional profit to the seller/dealer.

     The remaining $1,421.88 that you are disputing is your 5.9% state and city of Eaton sales tax. Had we not collected these you would be required to pay them in full at the DMV prior to registering you vehicle. These are things that are reviewed in detail prior to taking final delivery of your vehicle.
(please see attached Purchase orders with initials and signatures) 

     The *** retail value on this vehicle is $26,361 the purchase price was $23,600, with the fact you received a $2,761 discount on a vehicle with low miles and a ltz trim I believe you received a fair deal. Had you clarified that you would not buy the vehicle unless we sold the vehicle for
approx. $1921 less we would have not been able to sustain that kind of loss and looking back not made a deal. 

    The form that you are referring to that states oral representations must be in writing is the Colorado Department of Revenue's DR 2434 State Disclosure form. This form is done for your protection, to makes sure everything that is promised is delivered. (please see attached) With that said, I do see some small repairs that were written down on our we owe form at the time of delivery.  At this point all that is needed is to set an appt. so we can get those repairs done at no cost to you.

    I apologize that you were not happy with your experience at Ghent,  you received a very nice vehicle at a lot lower price than what ***** **** suggested we sell it for.  Hind sight is always twenty-twenty, but looking over all the paperwork I do believe you were explained everything in detail (again please see the attached forms).   

    I would like to sincerely apologize and follow through on the repairs that were promised and schedule an
appt. at no additional cost to you. What time would be best? 

 

 

Consumer Response: Complaint: ********

I am rejecting this response because: The 1.421.88 and the 499.50 was added to the vehicle loan, That means I would have to pay more for the loan in interest added on at 9.99% then I would if it wasn't added onto it, If your salesman understand that you always charge dealer fees then they shouldn't agree to a out the door price and they should verbally explain that to the customer and if you tell the customer that you will do the repairs then write it down for them and not hope that they don't read the bottom print that says it has to be written down. Your salesman said he was negotiating a out the door payment price not a regular out the door price, If you have a settled price your not going to be able to make the payment lower then what the loan company says it's going to be if this was the case I would have tried to get the payment much lower say around 100 a month but that's not possible on a 5 year loan on this vehicle so how was he negotiating a out the door payment? It is also strange how a paper that had a negotiated price with my wife's initials on it would just disappear Do you not keep all documents that have to do with a sale? I have found that with this sale a handshake and a verbal promise did not hold up, The reason I got under *** price is for 1it had a incident on the history report that no one seemed to know anything about and 2 when we first looked at the car it was up in the air on a lift with the engine dropped down on it, I joked with the Technician working on it by asking if he was gonna have a bunch of nuts and bolts leftover when he was finished and a day later we found some plastic piece in the center storage box that we have no idea where it goes I don't think it goes to the engine but I am not a ***** tech but I do know it's not suppose to be in the storage box, We are happy with the vehicle that was never questioned it was everything that was verbally discussed that we found was not implemented and the fact that who we talked to when we went back in that lost his cool and said we was questioning his integrity and did nothing but talk over us when we was trying to explain what we had found wrong. If you know you can't do something then don't say you will. It makes me as a customer think that you will go above and beyond what the dealership says it can do to help a person out.

Regards,

***** ***

Business Response:

Thank you for your criticism, looking back I think there are things we both could have done differently. I apologize that you are unhappy with your experience. Understanding what went wrong is the only way we can improve. In conclusion I would like to get the repairs done at no cost to you, in addition I would be more than happy to detail your vehicle again after the repairs are done as an act of goodwill.

All though I personally was not directly involved in your experience, my office is next to the office you sat in. Again looking back I think both parties involved could have chosen their words more carefully. Sometimes when people are upset things can get escalated, we strive to try and diffuse these things as fast as possible. I again apologize that it has gotten to this, but sincerely hope that performing the stated repairs and no cost to you and another full detail will help.

Thank you.

Business Response: I appreciate your response, I agree. I spoke to my service dept. and they had said that Mrs. *** had been in with the vehicle and they were working on completing some work for you. I informed them that when your vehicle is in next that we look at the console and rubber piece and also get you the detail as promised. Thank you for your help in resolving this matter. Thank you

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business, and find that this resolution is satisfactory to me.

Regards,

***** ***

6/1/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I was getting a car through Ghent in Greely co and my dad was my cosigner. We did everything they asked and after I had the car for 2 month's they told me they wanted the car back an when we signed the papers they said I was approved for the loan. I have also heard from other people and dealerships that they did this to other's as well.

Desired Settlement: I would like them to put me back in the car I had with no more money down since they didn't give me all of my money back I put down on the car. They only gave me half of it back.

Business Response:

Please see attached word document

In response to BBB complaint ID ********
Upon further investigation of the above listed ID, financing was not able to be obtained due to a number of reasons. Ghent Motor Company extended all efforts to obtain financing for Mr. ******* ******** and Mrs. ****** ********, information provided was submitted to numerous banks in the efforts and each financing institution had their own reasoning why the loan was unable to get funded. On top of the numerous collections and limited job time. We were lead to believe that Mr. ******** was a W2 employee. After collecting all the stipulations listed for each individual that was required to fund the deal, we realized that Mr. ******** was actually a 1099 employee. Even after this discovery we tried to obtain financing but were unable to due to Mr. ******** not being able to provide accurate verification of income as stated on his credit application. At this time the decision was made to recover the vehicle and Mrs. ******** cooperated entirely. Since income was not able to verify we collected half of what Mrs ******** put as down payment which totaled $350.00. As signed on the state disclosure dated 4-16-15 Ghent Motor Company could have collected a total of $2036.60 as bailment but only charged half of the down payment since she fully cooperated and returned the vehicle in good condition. 

 

4/27/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: For years I have been receiving undesired advertisements by mail addressed to me when I never gave them my information. I called some months ago to have my name and information taken off all lists and was assured they would take care of it. I received another mailing today. It is unsolicited! The advertising company who does this passes themselves off as *** Ghent and offers me $4500 for my car. This is also false advertisement!!! This type of unsolicited junk mail, when I've already requested my name be taken off, is considered harassment!! And I will file charges of I receive anymore mailings!!

Desired Settlement: TO NEVER HEAR FROM GHENT MOTORS AGAIN!!!!!!!!

Business Response: I appreciate your opinion, I have emailed our Advertising Co. and asked that you be removed from our mailing list.
Thank you

Consumer Response: Complaint: ********

I am rejecting this response because: I have been told this by them twice. And don't appreciate the "opinion" comment either.. Last time I spoke to the dealership, I spoke with a gentleman named *** and he was very sarcastic and rude and didn't care about my complaint. I want a letter from them assuring me that I will never be sent another advertisement nor will my parter ****** ******. Unless I receive this letter, I won't consider this matter resolved.

Regards,

**** ******

Business Response: I have emailed the two marketing companies that we use for Advertising and cc'd you on that email. I have asked that you be removed from the mailing list, these advertising companies gain your information from public registrations data bases and your info will be removed from all future advertisement.  As far as your Partner, I would need more info than just his name to make sure he is removed as well. If you would like to have him email a request I would also get him removed as well. 

I also apologize for using the word "opinion", everyone is different and all I meant to convey is that we do respect your opinion and want to make sure that your requests are followed through with. 

Thank you

4/3/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased a 2005 ******* *******, on August 30, 2014 from Ghent Motors. It was their $99.00 sale and I was looking for a reliable car to get me to school and back. I am a single mom of 3 boys and I needed something that wasn't going to have any major proble** as soon as I drove it off the lot. On October 7, 2014 I had my car towed to Ghent because it would not shift and it was stuck in park. The automotive department looked at it and did the work and did the routine maintenance on my car. At that time they had to replace a rusty transmission wire. No one expressed how much rust there was to the under carriage of my car at this time. A week or so later my son hit a pot hole and I took it back into Ghent Motors, the work was not covered under warranty, ( at this time I didn't know my son hit a pothole). So, I after they had my car for 3 days I took it to **** ******, the looked at my car. **** from **** ****** called me and told me about all of the rust under my car. Now at this time I had only had my car for 2 months and it had been in the shop for half of that time. **** took lots of pictures of the under carriage of my car, we contacted my insurance company and Ghent. The problem we had at that time was **** ****** could do the work for the pothole but if anything else broke because of the rust I would be liable for that. I told Ghent about all of this and they saw the pictures and they said that it was still "mechanically sound". Thank goodness nothing broke and I picked up my car just before Thanksgiving. Now my car has been in the shop for another month. I drove it very little in December and January I went to finally get my emissions, and guess what, it wouldn't pass. We tried to fix the couple things that needed to be fixed, a new gas cap---hoping that would help the gas smell when you stepped on the gas peddle and changing the fuse for the check engine light, the light never came on. And now my engine is making a loud noise when you accelerate down the road especially on the interstate. I have contacted my insurance company, and they have stated once again that this car should not have been sold to me because of all the rust damage and that they are going to write up a letter trying to help me get things worked out with Ghent Motors. On Saturday January 31, 2015, I spoke to ***** at Ghent, he is the person I spoke to originally when purchasing my vehicle. He originally stated that he would try to help me by talking to ***** in the automotive department and talking to the manager, and then he said he could probably switch out my vehicle for a different one. Well, I thought that would be the perfect solution, as long as I have a safe, reliable vehicle. When he called me back that is not what happened, ***** in automotive said my car is still "mechanically sound" and the manager said we could change out my loan but because it is so new I would have to put more money down. I just put $1000.00 down on this car. I am on disability and I am a single mom with **. I don't have that kind of money to put down on another car. So, he said I could speak to ***** about fixing my "mechanical" issues so it can pass emissions that way I can at least drive my car. When he goes to transfer me, ***** is unavailable to talk, of course. I have liked my car from day one, but it see** that I am having more issues everyday and I stress over them which isn't good for my ** or my migraines. I need a reliable car that I can feel safe to drive and that when I am still paying on in 2 years and my extended warranty is up I am not having major issues with. They knew about the rust from day one, my insurance company is pretty confident that it was in a flood, that was never told to me, even if it is "mechanically sound". They should have been up front and honest about the shape of my vehicle.

Desired Settlement: I either want them to buy back this car for the amount that I paid for it so I can go get a vehicle some where else, this includes my deposit. Or I would like them to exchange my car for a different vehicle at no extra money from me. I put $1000.00 down on this car, I don't think I should have to put more money down on another vehicle when they couldn't be honest with me. I know that I will have more proble** down the road because of all the rust damage to this whole car and I am pretty confident that they knew about it before they sold it to me. That is wrong on their part and they need to make it right.

Business Response:

I am sorry to hear that you are having issues with your vehicle. I did explain to ***** that we would need to look at your vehicle to determine if we could help in any way.
I would like to set up an appointment with you.
Please give us a call

***** *********
Service Manager

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business, and find that this resolution is satisfactory to me if they fix my car and it can pass emissions so that I can drive it. If that does not happen I will open this complaint again in regards to this company. I have spoken to ***** and they have looked at my vehicle with the hopes that they can get it fixed to my standards.

Regards,

****** *****

Consumer Response: ********** ********* ******* ********** ***** ****** ***** ********************** ***** **** *** ** **** ** **** ** ******** * ** ** ****** ** **** *** ********** ** ********* *** ******************
My name is ****** ***** and my complaint # is ********. I originally accepted the offer from Ghent as being acceptable if they would fix my car, but this has not happened and my car still won't pass emissions. This has been an ongoing problem since I purchased the vehicle, shortly after I bought it it went into the shop and Ghent fixed a rusted transmission cable. At this time they did not tell me that the whole under carriage of my car was rusted out. Not even a month later, my car was in the shop again, not Ghent, and **** ****** informed me that my car was completely rusted. This was only 2 months after I bought the vehicle. I spoke to Ghent and they didn't want to help me at that time. I went to get emissions after my car came out of the shop the second time and it wouldn't pass emissions. I took it back to Ghent, I also told them that there was a noise in my engine. They said they would get it to pass emissions and that they had to check with my extended warranty on what it would cover. I was told my ***, that she would call me after she talked to them. After a week I still had not heard from her, I called Ghent, again, I spoke to some gentlemen and he said *** had not talked to my warranty company yet and she would call me right back. I never received that phone call either. I called back a week later, *** answered the phone, she told me that my warranty wouldn't cover any of the costs and it would cost me $1100.00 to fix my car and it should only be a light bulb and a new gas cap to get it to pass emissions. I said this was not acceptable, considering I have had problems with this car since I purchased it. She said she would talk to ***** and see what they could do to fix the problems, and she would call me back. I waited another week, and no phone call. I called again, and she wasn't in, ***** was out also. He finally called me 6 hours later and told me that he would talk to *** the the next day and call me back. Well, the next day there was no phone call. I am getting very frustrated and this is no longer acceptable. Ghent is only out for themselves, they do not care about their customers at all. They will tell you what you want to hear when they are talking to you face to face, but when it comes down to it, they are lying to you. They were not honest about my car when I bought it and it was all rusted out and when I brought it to their attention not even 2 months later that my insurance company even thought that it shouldn't have been sold to me, they weren't willing to help me. They have not done anything to help me to get my car to pass emissions, they don't care if their customers are satisfied or not. I will not purchase another vehicle from them again, and I will let everyone I know about their customer service. I hope that I can spread the word about awful I was treated by this company. I have never in my life been treated this way by any business before and when I was in business with my ex-husband we would never treat anyone this way. If they can't fix the issue, then they should at least give me a vehicle that will pass emissions. 

Sincerely,
****** *****
l*******************

Business Response:

Please see attached.

****** ***** 03/11/2015 
****** ***** purchased her vehicle from us on 8/30/2014. She signed all paperwork that day. 
She had 3 days to have it Emissions or brought back to the Dealership. We did not see ****** until 10/06/2014. 
We have included documents that ****** and her Co-signer signed on the day of the purchase to help understand the purchase of this used vehicle. 
See copy of attached Emission voucher. 
Reference copy of the Buyers Order See copy attached. 
States the following: All used ears are sold "As Is" as shown with no repairs to be 
performed, unless otherwise stated on this buyers order and approved by the Dealer or Authorized representative. 
This is signed by the customers. Reference copy of Disclosures 
States the following. Only the terms and conditions written into these documents are part of the contract. Be sure that any oral representations are also written into these documents otherwise they cannot be enforced. 
This is signed by the customer and initialed. See copy of the Buyers Guide 
Please see box marked As Is No Warranty 
States the following: YOU WILL PAY ALL COSTS FOR ANY REPAIRS. The dealer assumes no responsibility for repairs regardless of any oral statements about the vehicle. See reverse side: 
States: below is a list of some major defects that may occur in used motor vehicles 
Frame and Body: frame cracks, corrective welds or rusted through dog tracks-bent or twisted frame. 
This is signed by the customers. 
Reference sales event We Owe Addendum 
Both customers signed stating that they understand the vehicle was sold As Is, there is No work promised or owed at the time of the sale or after unless noted on the customer "We Owe" stating other wise. 
Reference copy of the We Owe 
States as follows: Nothing owed, Nothing Promised on any parts or labor. Both customers signed. 

At present we believe the gas cap is the failure for the emissions. We will install gas cap and retest for the customer as a goodwill gesture. 

 

Consumer Response: I will only accept this offer if they are also willing to replace the light bulb under the hood. I would also appreciate it if they would cover the cost of the emissions since i paid for it last time and it didnt pass. If we could do this on Tuesday morning that would be helpful.

Regards,

****** *****

Business Response:

We would like to see a Receipt for

the Emissions test you paid for, and how it was paid for.



 

Thank You

3/27/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: The vehicle was originally taken in for an oil leak. They said the oil filter was loose, as well as it needed a new tie rod. A tie rod requires a front end alignment. We agreed to the oil change because they said it had 21% oil life left and to fix the tie rod. One week later the vehicle was leaking oil again. We took the vehicle back and they agreed that it was misdiagnosed, that "they missed the problem". We left the car for repairs. It took TWO full weeks for the oil leak to be repaired at which ***e it needed another front end alignment. The service manager agreed the second front end alignment should have been included in the repairs and not additonally charged. This vehicle had two oil changes and two front end alignments in the span of two weeks. I have tried contacting the dealer no less than 10-15 ***es. I have spoken to and left additional messages with the service manager, the ******* manager and the owner with no resolution. If they would have diagnosed the problem correctly the first ***e, all repairs would have been done at one visit. Even if it needed a tie rod, there would have been one oil change and one front end alignment, both which would have been included in the price of the oil leak repair. The dealer did a "good will" on the repair which resulted in decreased charges and the owner seemed to think that was adequate. We did not ask for this, it was given to us and it is standard industry practice with all car dealers to be used at their discretion. I believe those charges are subsidized by ** in our case. They did give us a car to use, but it was a downgrade from our vehicle and not as large which caused problems for us transporting our family to and from the airport at Christmas ***e. I have filed a complaint with ******* ******, but they also are having difficulty with the dealership addressing the problem. This problem has been on going for two months.

Desired Settlement: $200.00 refund for the misdiagnosis charges, which resulted in charges for the first oil change and front end alignment and the charge for the second front end alignment that should have been included in the second repair costs. The oil change and alignments are part of what is required when you fix the oil leak and all repairs including the tie rod would have been done at the ***e of the oil leak repair had it been diagnosed correctly. In addtion we did not have our own vehicle for two weeks.

Business Response: Sincerely, your opinion is very important to us. With out people like you we could not grow, fix, and get better. I appreciate your feedback, I have printed your concern and I am following up with Department heads involved. I will get back to you promptly.

Thank you,
*** *****
G.S.M Ghent Motor Co.

Consumer Response: Complaint: ********

I am rejecting this response because: this is not a resolution to the problem. It is only a comment that it will be discussed with the department heads. I can't at this *** say the complaint has been resolved.

Regards,

******* *****

Business Response:

To whom it may concern,

12/02/14 customer brought vehicle in for the following repairs, oil leak, recall ***** and a multipoint inspection.

The oil leak was the oil filter leaking, recall completed, during the inspection we found
it needed a right front outer tie rod replaced and a transmission
service. The customer elected to have the tie rod end replaced and
have an alignment along with that repair. At that time the work was
done and the oil leak was taken care of.

12/09/2014 the customer returned for an oil leak problem still occurring.

We performed the diagnoses and found seepage coming from the case halves of the
engine, after which we decided that we would have ******* ******
participate in the repair since the customer was out of warranty.
Generally this repair would cost the customer around $2500.00. The
customer agree to have the vehicle repaired and was given a ********
ats as a replacement vehicle during the down time while repairing his
engine oil leak.

We explained at that time that the estimated cost for his participation would be $700.00
roughly; they agree we put the customer into a loaner vehicle.
On the first repair the customer paid for the oil change, the tie rod end, and a front end
alignment. Total $316.46
On the second repair the customers out of pocket was $719.32, which included another
alignment, and their portion of the repair on the engine. Reason for
second alignment is due to the fact that the engine comes out of the
car and it off sets when reinstalled.
This was not part of the first repair, as noted it was the right front tie rod that was
replaced.
We believe under the circumstances we took care of the customer. They did contact us and
we have explained the situation. They contacted ******* ****** and
they did participate by giving the customer $250.00.
Yes there was a lot of phone call and we returned them.



Consumer Response: Complaint: ********

I am rejecting this response because: The statements made by Ghent in their repsonse are inaccurate. 

1. We did not bring the car in for a multi point inspection, that was a service they must do in order to find further problems. In this case a tie rod. We brought the car in for an oil leak and a recall. We also did not request an oil change, in fact the service department contacted us wanting to do an oil change because the car was at 21%. This was during the first "repair".   We agreed to the oil change assuming the oil leak problem was corrected, in which case it was not.
 
2. There was no request for a front end alignment during the first repair,  we did not elect to have it done, they told us it had to be done as part of the tie rod service. They charged us $59.95 for the first front end alignment and $69.95 a week later for the second one. There was also no transmission service done with the first repair,that was part of the second oil leak repair that was to be included, as was another front end alignment. Those are things that are required with the type of oil leak repair that we had. 

3. ******* ****** offered us $250.00 in the form of assessories, not money. This was because they were unable to resolve the dispute with the dealership.  As of today I have been given notice from ** that because I have filed a complaint with the BBB they are retracting their offer and it will not be forthcoming.

4. The dealership admitted they misdiagnosed the problem the first time, they admitted the second front end alignment should have been included in the second repair costs.  A car does not spring another leak in less than one week, the vehicle was misdiagnosed the first time.


5. My husband left another message fro Jerry in the service department to try to resolve thi snad he has not recieved a return call.




Regards,

******* *****

Business Response: This vehicle was never misdiagnosed, as the customer
believes; the repairs were separate issues and therefore the charges.

We stand by our quality of work and we believe the customer
is mistaken.

We good willed $1682.80 worth of repairs and feel this is more
than adequate.

Thanks for your time

**** ** *** *******

Consumer Response: Complaint: ********

I am rejecting this response because:

 1.Your service tech told my husband "we missed it" that is a direct admission of misdiagnosis.  A car does not continue to leak oil less than one week after it was supposedly repaired. 

2. Your service manager Jerry admitted to me directly by phone, the second front end alignment should not have been billed to us, it was supposed to have been included in the cost of the oil leak repair. He indicated we would get that refunded and we haven't seen it.

3. The good will difference in cost was billed to **,  this is common industry practice.  It does not negate the other issues; the misdiagnosis and the alignment charge that should have been included as part of the repair.  I believe billing for a service that the service manager admitted shouldn't have been billed is fraudulent. 

4.  I am not mistaken, based upon the two different employee comments noted above.

5. If you stand by the quality of your work then you should also stand by what your employees tell the customer.

Regards,

******* *****

Consumer Response: Attached are copies of repair invoices as requested.

Business Response: We agree to disagree.

Thank You

Consumer Response: Complaint: ********

I am rejecting this response because: This is going no where. I am not accepting Ghent's reasoning and they are not accepting mine.  This will go down as being not resolved with the BBB.  I think Ghent is unreasonable and very unethical.  Your employees tell the customer one thing and you WILL NOT stand behind it. Your decision leaves me further options to pursue when your service manager tells us "we should not have been charged" that is fraud.

Regards,

******* *****

3/16/2015 Advertising/Sales Issues | Complaint Details Unavailable
1/14/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: We received a hand addressed envelope with no return address. Inside the envelope was a full page add for Ghent that appears to be taken from a newspaper, but was not a newspaper page. There was a hand printed yellow sticky note that said, "******, They gave me $4500 for my clunker! Signed J". There was no full name of the sender, no return address or anything identifying who "J" is or who sent this "newspaper page". I contacted Ghent on Nov 26, 2014 and they acknowledged they had hired a marketing company to send these "notes". I indicated I thought it was deceptive to send alleged newspaper pages with no indication this was an advertisement or who had sent it. The sales manager disagreed and indicated he thought this was good marketing because I opened the envelope. I indicated I would contact the BBB about deceptive advertising. I believe it is deceptive to send a letter with a "fake" sender named "J" without indicating who sent the letter or who paid for the letter.

Desired Settlement: I would request the BBB review this advertising and either work with Ghent to cease this type of deceptive adds, or work to improve advertising regulations to clearly indicate something is marketing and identify who sent the marketing.

Business Response:

I understand your concern, I have taken you information and asked that it be removed from the mailing list. I can not go back in time and undo what happened, however I will make sure you do not receive any further advertisements. Thank you and I appreciate your understanding.

Consumer Response: Complaint: ********

I am rejecting this response because: I am requesting the BBB to review the advertisement that was mailed (submitted to BBB).   I believe that sending an advertisement that meets the following criteria is deceptive and does should not be allowed.   I would request the BBB to review this and respond if this advertisement meets the definition of deceptive advertising:
a) the company that sent the message was not identified.
b) There was no return address on the envelope.
c) The entire advertisement and envelop was hand written as if it was a personal letter/note from a friend.
c) the advertisement was a hand written note signed by "J".    J appears to be a personal friend and is not the initials of Ghent Motors or its marketing agency.
d) There was nothing inside the envelope to identify this as an advertisement or as marketing.

If the advertisement is considered deceptive, I would request that Ghent and its marketing company cease to advertise in this method and comply with reasonable non-deceptive advertising policies.

If the BBB believes this is not deceptive marketing/advertising, then I would like an explanation as to why it qualifies as non-deceptive, acceptable advertising.

Regards,

****** ********

12/22/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: When purchasing a new vehicle, I was told that two years of oil changes were included. Upon receiving an email from ***** the service manager that I needed an oil change, I set an appointment and brought my truck in. When I arrived, ***** told me that my oil use was only at 40% and that it would not be included in my service agreement. I do not live in the same city as the dealership, and he would not go ahead and complete the oil change even though it was an email from him that prompted me to drive all the way to the dealership. I instead had to wait a week and come all the way back.

Desired Settlement: ***** sends an email saying an oil change is required, he should go ahead and complete the service instead of choosing me time and money driving all the way over for nothing.

Business Response: I have received your complaint, and will review this instance with ***** in the morning. I appologize for the inconvience that this has caused you, I wanted to let you know that your opinion is important. I will respond after I have all the information necessary. Thank you

12/22/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: My husband and I purchased a car on Saturday November 29th 2014 and due to some unfortunate news Saturday evening I am not able to keep the car. My husband had to leave out of town Saturday as soon as he received this call and we are unsure of when he will be back or what will be going on with his job. I contacted the car dealership on Monday December 1st 2014 to explain my situation and see if I can return the car since I had only had it a day. I was told no by Tim and stated that I could get a cheaper car and he stated that "this was life". I thought that was very unprofessional and rude to say. I tried to tell him that I was trying to get things worked out before they got bad and the car would be repossessed. I have been so sick over this and ended up in the ER last night and has to miss work this is killing me!!!!! The salesmen there were also very pushy and I will never recomend anyone to buy a car from Ghent ever! I am also posting about ghent on the media networks of how unprofessional they are, the bad customer service they have and how pushy the salemen are! All I want is to return the car that has just been siting in my driveway as it has not been driven.

Desired Settlement: Return the Kia and get my old jeep back.

Business Response:

I have looked into this matter and would like to try and offer some solutions.  We try and make every effort to make sure that our guests have all the information necessary to make an intelligent decision. However in some cases after purchasing a vehicle "buyers remorse" does set in.  All though in the state of Colorado there is not a " 3 day right of recision" we do try and be understanding with our guest. I would like to set an appt. to have our guest come in and look at trading into something less costly, what time would be good? We would go out of our way to try an accomadate the changes that have happened in their lives since the purchase of their vehicle.

Consumer Response: Complaint: ********

I am rejecting this response because: I understand what buyers remorse is and this is not "buyers remorse". On Saturday evening which the car dealership was closed we had a life changing event and that is why I called the dealership first thing Monday morning to advise them that I could no longer keep the car that I had just purchased on Saturday. Since Saturday is not a business day I contacted the bank on Monday also in regards to this and they advised me that they dealership had not released the car to them and that the dealership is the one that would have to void the transaction. However "*** *****" at the dealership has advised me Monday morning that all the paperwork had went through and all was final so he could not void the transaction(which clearly from the bank was not true). After I filed this complaint, I received a call from the general manager "****** ******" on Tuesday 12/2/14 who was rude and unprofessional and advised me that since I filed a complaint against the company and if I wanted to bad mouth them he was no longer willing to help me or trade in the vehicle for a different one. Also I have since received a letter stating that the 1997 Jeep I traded in was sold after the fact I traded it in, however I did not sell it and I advised the sale rep "***** *******" that I did not know where the title was and I did try to attempt to sell the car earlier this year which he stated this was not a problem. The letter indicated that I need to provide them with the title under my name or a cashiers check for $4500.00 which I do not have the funds to do so. When I received the letter I called "*** *****" on 12/8/14 as this is who signed the letter to advise him that I did not sell the jeep and that I was confused and would like to discuss this with him. As of today 12/10/14 I have yet to receive a call back and the letter indicates that I only have 10 days to provide them with the title or the $4500.00. It seems that the company is trying to avoid speaking with me as the letter I received is addressed to my husband which he is not on the title of the 1997 jeep.  Also since they do not give you time to read the contract when signing they just tell you where to sign and that's all, I went over the contract and noticed that I signed that the 1997 jeep I traded in states that this vehicle has not been in an accident, collusion, has damage or has been in a flood. However the 1997 Jeep has been in several accidents which they could clearly see that and did not ask me about it or tell me that this is what I was signing.   

Regards,

******* *****

Business Response:

Please see all my remarks in Green on the attached

 
Complaint: ********

I am rejecting this response because: I understand what buyers remorse is and this is not "buyers remorse". On Saturday evening which the car dealership was closed we had a life changing event and that is why I called the dealership first thing Monday morning to advise them that I could no longer keep the car that I had just purchased on Saturday. Since Saturday is not a business day I contacted the bank on Monday also in regards to this and they advised me that they dealership had not released the car to them and that the dealership is the one that would have to void the transaction. However "*** *****" at the dealership has advised me Monday morning that all the paperwork had went through and all was final so he could not void the transaction(which clearly from the bank was not true). 

I am not sure what Bank you called, but all the paperwork had gone through. I checked again to make sure and your loan is secured at the terms you and your husband signed and agreed upon.You should be receiving ou first payment statement shortly. 

 After I filed this complaint, I received a call from the general manager "****** ******" on Tuesday 12/2/14 who was rude and unprofessional and advised me that since I filed a complaint against the company and if I wanted to bad mouth them he was no longer willing to help me or trade in the vehicle for a different one. Also I have since received a letter stating that the 1997 Jeep I traded in was sold after the fact I traded it in, however I did not sell it and I advised the sale rep "***** *******" that I did not know where the title was and I did try to attempt to sell the car earlier this year which he stated this was not a problem. The letter indicated that I need to provide them with the title under my name or a cashiers check for $4500.00 which I do not have the funds to do so. When I received the letter I called "*** *****" on 12/8/14 as this is who signed the letter to advise him that I did not sell the jeep and that I was confused and would like to discuss this with him. 

 According to county clerks office you transferred title to the 1997 Jeep vin# 1j4gz58s5vc627414 to a new owner on 12/03/2014, 4 days after you traded the vehicle into us.  I am not sure why you did this because the vehicle was traded into the dealership as part of an enforceable motor veichle contract, which is deemed to constitute a bill of sale with terms set forth and agreed upon. You received $4,500 dollars in trade for the 1997 jeep and if you fail to prvoide a free and clear title as you had promised to do then we need to collect from you the value of the Jeep. 

As of today 12/10/14 I have yet to receive a call back and the letter indicates that I only have 10 days to provide them with the title or the $4500.00. 

We are not trying to avoid talking to you, we would like to resolve this matter promptly. Hense our prompt response to this complaint. I have checked all voicemails in our sales dept. and finance dept. and have not found  the said voicemail. Never the less, please call *** ***** at 970-339-2438 and he would be happy to talk to you. 

It seems that the company is trying to avoid speaking with me as the letter I received is addressed to my husband which he is not on the title of the 1997 jeep. Also since they do not give you time to read the contract when signing they just tell you where to sign and that's all, 

We do give each and every guest as much time to read everything that they are asked to sign. If they at anytime request more time we have and will always accomadate their wishes. 

I went over the contract and noticed that I signed that the 1997 jeep I traded in states that this vehicle has not been in an accident, collusion, has damage or has been in a flood. However the 1997 Jeep has been in several accidents which they could clearly see that and did not ask me about it or tell me that this is what I was signing.

 The fact that the 1997 Jeep had been in several accidents was not brought to our attention, that is why we have forms that ask that question. Assuming that we knew and signing otherwise is not sufficient, however it does not change the fact that we are still awaiting a free and clear title or a cashiers check for the $4,500 you received. 

Again you traded in the 1997 Jeep to us on the 29th of November, on the 3rd of December you went into the Weld County Clerk & Recorder's office and transferred title to a different person other than us.

In resolution to this complaint we would be more than willing to trade you out of the vehilce you purchased and into something more accomadating to you and your husband. 


Regards,

******* ***** 

12/22/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: My fiance & I purchased a used 2007 **** ** from Ghent. We were told & promised they would fix the battery & a few other minor things which was the reason for the entire MMI system wouldnt work. (Radio, navigation, air conditioning/heating etc.) WE BROUGHT THE CAR HOME FOR TWO NIGHTS. The car then went back to the dealership so they could fix the problems. THE CAR SAT ON THEIR LOT & SUPPOSEDLY 2 OTHER LOTS getting "fixed" for 3 weeks. Finally after NO calls regarding the car (and a few stops in asking about it) I showed up concerned because the car wasnt fixed and we had our first payment coming up. Now the LIES started. All of a sudden they tell me the car now has engine problems & other serious mechanical issues that we obviously cannont afford to fix out of our pocket. They also said this is MY fault because I most likely put "bad gas" in the car. This is a a big lie, because they had the car the entire time & there was no bad gas put into it. They were obviously trying to sell me a lemon. (had a BAD feeling they were liars, and also went to ***** ***** to get some help from a loan counselor there because at this point I had no idea what to do.) Ghent then says they will take the Audi back for $7000 LESS THAN WHAT WE PAID. (Keep in mind this car has been sitting on their property the entire time. Obviously we couldn't afford to loose $7000 so they said to pick a different car on the lot & then we could trade & they would make sure we had the same payment. (the loan payment on the Audi was going to be around $300 a month. This was at the top of our budget.) I WANTED to return the car because there was nothing on the lot that we wanted, (we wanted an SUV with 3 rows & this wasn't something they had) but because of the horrible situation we were in we picked a newer Jeep on the lot & Ghent said they would finance it for the same payment amount. Somehow, I knew they were lying once again because a week after we had the Jeep they called saying they couldn't finance it for that payment & we had to pay $420 a month for this Jeep. WE NEVER EVEN WANTED A JEEP TO BEGIN WITH WE JUST WANTED TO RETURN THE AUDI WE ARE NOW SCREWED WITH A CAR PAYMENT THAT WE CANNOT AFFORD WE ARE SO DISAPPOINTED WITH THIS COMPANY & HAVE HEARD THEY DO THIS TO EVERYONE THAT THEY CAN "GET OVER ON" (this was told to us by a previous employee that worked for them, that they lie, and are not honest & will screw you if you do not know what you are taking about.

Desired Settlement: We would like to RETURN THE JEEP

Business Response: Thank you for your feedback, I would like to offer some solutions that may help. After looking at both files, I do see that we bought down the interest rate on the 2014 Jeep to try and get the payments close to what you had paid on the 2007 Audi. ***** ***** charged us a $999 fee in order to get the rate to 3.49% a full 2.5pts lower that your original APR on the AUDI. Understanding that the payment change from a 2007 model to a 2014 model would obviously go up, we tried to keep them similar to make you happy. (2007 Audi 360 payment 2014 Jeep payment 399) It seemed, at the time, that this was exceptable to you. However if the increase of $39 dollars per month has made the Jeep unaffordable to you then I would like to extend a solution. Can we make an appt. for you to come in and see if we could try and trade you out of the Jeep, we would try and accomadate the financial changes you have experienced since the time of signing the contracts. What time would be best for you?

Consumer Response: Complaint: ********

I am rejecting this response because:

We would like to return the car. The car is worth $15,000 and our loan is $26,537 so we obviously can't afford to sell it to a private party. The payment is $414.18 a month. We don't want to do business with you and just want this to be over.

Regards,

******* ******

Business Response:

I understand your frustration, sometimes looking back things seem to be much more clear. However on 10/01/2014 you made a decision to purchase the 2014 Jeep, it looks like we offered a few different financing options 72 months and 75 months. You chose the shorter term and the higher payment, which in the long run would save you money. Now more than two months later deciding that you don't want the vehicle would result in a repossesion, had you decided on 10/01/2014 we would have tried to accomadate your request. Around this time of year it is common to have second thoughts about financial decision we all make. I would be happy to call the lending institution and ask if you would be able to skip you December payment. Also another option as I already mentioned is to set an appt. to come in and have us do a free appraisal to see if there are other options available to you. Which option would work best?

11/12/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I recently finished leasing a 2012 ********* ***** ** through ****. I was on a 27 month lease and due to a recent move and unanticipated commute, I had planned on buying out my vehicle. I was well over my allotted mileage and I was well aware of it and therefore planned on buying the vehicle through **** ****** in ******,**, which is where I initi**** leased the vehicle. Toward the end of May, which was also the final month of my lease, I received a letter in the mail from Ghent ****** in Greeley, Colorado. The letter expressed that they had someone interested in my 2012 *****. I had already paid the final month on my lease and had the paperwork in-hand to buy-out my vehicle, so I gave them a call and expressed the situation. The gentleman I spoke with asked what the primary reason for buying my vehicle out was. I responded it was solely due to the mileage and my inability to pay for the overage fees since I was in the process of purchasing a home. He assured me that they could do a transaction that would effectively absolve my overage fees. I decided to at least go in and discuss the situation with them. On Saturday, May 31, I went into Ghent ****** and repeatedly expressed my situation with my mileage, making my last lease payment and intent to buy out my vehicle. They ran some numbers on a 2014 ***** ** which were slightly higher than my existing payment as well as the payment I would have had had I bought out my vehicle. However, I had some recent repairs on my vehicle and due to my commute, I was no longer covered under bumper-to-bumper warranty. Considering this, I again expressed my situation with my 2012 ***** and stated that I'd be willing to work out a deal if and ONLY if something could me arranged on mileage. They repeatedly assured me there would not be any issues because they were doing a dealer to inventory transaction. Me not being aware of how dealers inventory vehicles, presumed they had a keen understanding of the financing options and implications considering they are a certified GM Dealer who works with ****. Shortly after I purchased the vehicle, I received a notice from **** regarding my end of lease inspection. I called ***** *******, the sales associate from Ghent who I worked with, and told him about this. He said since they did a dealer to inventory transaction it would all be taken care of and that he just had to submit an odometer reading. I called **** on June 3 and told them about the transaction and they said they needed the odometer reading to close my account but didn't mention anything about overage fees. Shortly after this I received a substantial bill for my overage fees from ****. I again called ***** *******, wondering how in the world this slip-up occurred. He in fact advised me to “ignore ****” because I shouldn’t be responsible for the overage fees because of the transaction they did. I have a number of e-mails and text messages from Mr. ******* that admit the error and the attempt to correct the issue. However, Ghent ****** was completely poor at their customer service. I left a fairly negative (yet fair) review of Ghent in my follow-up ********* survey and was told by multiple people at Ghent ****** that they would no longer assist me with the situation. ****** ******, the GM of Ghent Motors, even told me that I "hung myself" by submitting a negative review, although it was completely substantiated. I attempted to conference call with **** and Ghent ****** but as soon as ***** ******* answered he responded with "I've been advised not to speak with you" and hung up. I've been working with **** and ********* in hopes of resolving the issue but it seems to be perpetu**** going nowhere.

Desired Settlement: I would highly appreciate compensation for the very time-consuming three months I've spent working on this issue. The charges were initi**** set at around $2,800 and have been reduced to $1,950. I am entirely appalled that this occurred and moreso, the lack of diligence and customer service exhibited by Ghent Motors.

Business Response:

***** *** ***** ************************ *** ********************** ***** **** *** *** **** ** **** ** ******** ********* ********

Hi,
Wanted to respond to complaint # ********
This gentleman traded in a vehicle to us May 13 2014.
He signed our purchase agreement which clearly states that he would be responsible for any difference in the payoff of the trade in. He also signed a Colorado Disclosure which states that he should seek legal advice if he doesn't understand what he is agreeing to. The disclosure also warns him that only what is written into the paperwork is valid and nothing verbal or not contained in the sale documents is binding.
We are purely following the agreement that he entered into with us.
Thanks
If you would like copies of any of the agreements he signed please let me know.
Thanks

Consumer Response: Complaint: ********

I am rejecting this response because:

Responding back to complaint #********.

I was also told multiple times that I would not be receiving
a bill from **** for overage fees. Once I did receive one, I was told by the
sales associate (who is now ignoring me) to “ignore ****, and that Ghent would
resolve the matter.” I gave them two months, over the course of which my
financing for a house I bought got screwed up for a couple weeks and caused a
large amount of personal stress that is still on-going. I have spoken with ****
on numerous occasions and have a contact who is willing to provide testimony
against Ghent if I decide to escalate this matter.

I placed my signature on the purchase agreement and made the
decision to buy a vehicle that day because ***** ******* told me numerous times
that they were doing a dealer to inventory transaction which absolves any
overage charges. To prove this, I have attached a collection of text messages
from Mr. ******* admitting culpability after the fact. I also have
documentation prior to visiting Ghent illustrating my intention to buy-out my
lease from the original dealer because I could not afford the overage.
 
I was also lured into Ghent ****** by a printed email from
Bob Ghent sent to ****** ******, the GM of Ghent ****** saying they had someone
interested in my 2012 *****. I called and told them that I appreciated the
offer but I was over on miles in my vehicle. The gentleman I spoke with said
they could get me into a new vehicle without
paying overages. In that regard I was lured into Ghent ****** and was
over-promised on a deal they could not provide. I came to later find out that
the printed e-mail was only a mass e-mail that was sent to numerous car owners
saying they had people interested in their vehicles. To say that is one thing,
but to print out an e-mail with a post-it note on it asking ****** to get ahold
of me and putting it in an envelope with a hand-written address seems pretty
deceptive to me. Moreover, the discussion that followed my receiving this
letter is deeply troubling because I was told numerous times everything would
be taken care of and I out my trust in them as a Certified GM Dealer. Moreover,
once I addressed the issue and filed a complaint, I was accused of lying about
the situation!

To prove that I am not lying about this, I again implore you
to review the text messages below. I have multiple other texts as our
conversation spanned two months so I would be more than happy to supply
additional content. I can also provide the emails from April that illustrates
my intentions to buy out my leased vehicle because I could not afford the
overage fees.

I feel this predicament is fairly transparent and easy to
see. The sales associate who assisted me promised something that could not be
offered because of his lack of understanding on how lease-end trade-ins work. I
expressed my concerns regarding the sale numerous times to ensure my bases were
covered and that Ghent ****** would address my concerns with ****, which they
clearly did not. 


Regards,

******* ******

Consumer Response: ********** ********* ******* ********** ***** ***** ****** *************************** ***** **** *** *** **** ** **** ** ******** ********* ********* *** ******************

Hi there,

I am e-mailing you in regard to the complaint addressed above to let you know that I have received the check from Ghent ****** to resolve the issue. While I feel they should have reimbursed the cost entirely, getting any compensation from them after five stressful months if sufficient at least.

I have deposited the check which will clear my bank tomorrow hopefully. 

As of now I consider this issue resolved. You had asked me to note whether or not I would like to publish this incident. May I ask what all my options the implications of each are?

Thank you very much, I appreciate your attention to this matter.

Best regards,

******* ******


 

11/12/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Was told I'd receive full credit for a car battery that was installed. Service manager said that the battery wasn't the problem, and that he'd credit my debit card. After a month or so I noticed the credit hadn't hit the account and when I asked what the hold up was I was told that the young man that made the verbal promise was let go. I believe it was ***** the head manager in service that told me this. On or around that time ***** and I negotiated the credit from the original bill of around $260 dollars to around $190.00. A few more weeks went by, and still no credit. I was then told Mr ***** blocked the credit, saying that as soon as my sons car is brought back in for a recall they'd issue the credit. I believe it's called quid pro quo. Problem is my son knows there's additional recalls coming, and won't take the car in until they all have been issued. It's a money deal. They want the recall fees for the repairs. Oh, and now the story has changed. They told me the car really did need a battery.

Desired Settlement: full credit

Business Response: ***** *** ***** ************************ *** ********************** ***** **** *** ** **** ** **** ** ******** ********* ********

In order to refund the charge that we did agree to we need the gentleman's debit card as we do not have the card number to credit him back. We only have the last 4 of the debit card so there is no way for us to credit the card till he brings it in.
We asked for him to bring the card in not the car.
Sorry for the confusion.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business, and find that this resolution is satisfactory to me.

Regards,

***** *********

7/10/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I believe there adverting is crooked. They are offering 4500.00 for cash for clunkers. They won't tell you the price of the vehicle if they know you are trading in a clunker. Example the vehicle we were looking at blue books for 13148.00 they told me the price was 19999.00 , over sixteen thousand with our car which was a clunker for 4500. I feel this is false advertising. I told him the Tahoe was not worth 20000.00. He told me my car wasn't worth 4500.00. They were the one running the ad. He told me to lower my voice,which I was not yelling. He was just caught up in his lies and got frustrated. To me this is false advertisement. I don't think it's right to rack the price up to where their getting your vehicle for free plus adding more on the price of the one your buying. The floor supervisor was very rude, and I must admit we're we're not nice after he pretty much told us off.

Business Response:

I have received your complaint, and appologize for the inconvience. I will discuss this with the General Manager who is in charge of sales/advertising, after which I will respond accordingly. 

Thank you,
*** *****
Finance Director
Ghent Chevrolet Cadillac

Consumer Response: Complaint: ********

I am rejecting this response because:your floor supervisor  accused me of yelling and also told me my clunker wasn't worth the 4500.00. Which I knew but you were the one offering this.  He just the same as said you raised the price of the Tahoe to make up for it. I think this is very dishonest. I  don't believe this is the way to pull people in. I can't believe people fall for this scam. I blue booked this Tahoe and it blue booked for 13,148.00 explain this then I will be satisfied.

Regards,

***** ****

Business Response: Dear *****,

I understand that you are unsatisfied with your experience with Ghent Chevrolet Cadillac, we use a third party advertising company that helps us come up with different advertising ideas. I appologize that you did not like the experience you had here, this is definetly a rare occasion. We have a good rating with the BBB and strive to be better each day. We understand that we can not make everyone happy, but we strive to resolve every disagreement that is brought to our attention by the BBB. Hind sight is always twenty twenty, looking back it sounds like we both could have handled things better.

Values of used cars both on retail and trade in are based on a number of different variables, but at the end of the day it comes down to an opinion. It sounds like our opinion and your opinion are different. At this time I think it is best to agree to disagree, I would be more than happy to send your information to our advertising company and have you removed from their mailing list. Let me know if there is anything we can do to help you further.

Thank you
*** *****
Finance Director
Ghent Chevrolet Cadillac

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business, and find that this resolution is satisfactory to me.

Regards,

***** ****

3/24/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: To Whom It May Concern, I went to purchace a car between mon.2/24/2014 thur.2/27/2014 when i left Ghent they told me i was approved for the loan and they let me take the car home with me. I had to put ins. on the car before i could leave with it. Ghent did not put gas in the car so when i returned it there was a half a tank of gas in it. Ghent called me on sat. 3/8/2014 to tell me i had to return the car cause i did not get approved for that car witch was a 2003 Dodge Stratus with 40,000 miles. so i took the car back and they showed me a car that that i was approved for and that was a 2008 ford focus with 60,000 miles on it. it had no power windows or locks the only nice thing about it was the 4 doors which i had wanted. The ford focus to me was a down grade compared to the stratus. When I had told the gentleman I was working with that I didn't like it at all because I wanted powered windows because my son could just roll down the windows the focus had at any time because you couldn't lock them and the car didn't have automatic locks to make it easier to get the car open with my son he didn't seem to care what I needed to suite my needs. He kept trying to tell me that I have to build my credit before I get a car that I wanted, but in reality I don't want to be stuck with a car that I hate for 2 years just to build my credit. with that i went to another place to look at cars and i was told that they didn't put my paper work in till the fri.2/28/2014. Along with that, I had told the gentleman I was working with that I wanted a chevy cruze, he wouldn't look in to it. I found other cars around the ghent lot that may have qualified for a loan because they were newer cars and had less than 100k miles on them. Every time I went to the gentleman I was working with, with the make model year and miles on a car he shot me down before even looking in to seeing how much I would be paying for the car a month.

Desired Settlement: I would like a refund for gas and the ins. and a car that I atleast like and is safe for my child.

Business Response: Customer was in the dealership with her grandmother ? on 3-3-14 and did sign paperwork, with the understanding that the loan was not, in fact, approved. This fact was spelled out twice, once to Ms. *****, and once to ********* *****, who both intialed and signed the "Disclosures Required as Part of a Motor Vehicle/Powersports Vehicle Sales Contract", in all required spaces, including line "E" which states "You and the dealer have agreed that the vehicle will be delivered to you prior to the purchase price being paid in full.  If financing cannot be arranged at the terms stated in the contract, and the contract is cancelled, you agree to pay the dealer $60 dollars per day an 60 cents per mile for your use of the vehicle from the date of delivery until the vehicle is returned to dealer....." 

The financing was conditioned at terms other than we originaly thought,by 3-7-14, which meant that the Dodge Stratus could have been purchased with additional monies as a down payment.  We contacted Ms. ***** and asked her to come in to discuss her options.  The option of her providing addtional down payment was declined by Ms. *****, and at that time the car deal was unwound, and she was not charged any bailment monies.  She did, however, express a desire to purchase a vehicle, and discussed other options with the salesman and the finance manager, who has continued to pursue options for her, and has repeatedly called her and left additional choices for her, with no return calls.

This type of financing is very hard, based on Ms. ***** not having any established credit, and grandmother's credit being limited, at best, this was also communicated at the beginning of the deal.

We would be more than happy to continue trying to find a vehicle, that not only fits the lender's criteria for this type of credit, but also takes care of Ms. ***** automotive needs, should she desire for us to continue working the deal for her.

Please find the enclosed disclosure document, with initials and signatures.

Please contact us with any other questions.

3/18/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I am very sadden and dissapointed. This is now 2x service and repair has lied about service needing repair. I had my inner shaft replaced there due to recommendation when I had my oil change done. Since then I have heard the same noise when I turn and asked them to please relook at it. They did again when I was there for oil change and I was told that inner shaft needed be replaced due to rust that it was old. I said you all just did that. Then I was told well we did (can't remeber what to it) and if you hear it again let us know. I went again just recently to have my oil change. I was told this time that by time come again for next oil change I will need new front brakes. I took my car to Brakes Plus for inspection and was told brakes are prefectly fine. I can't believe that they have lied about services that are not truly needed

Desired Settlement: I would like a call back from manager/owner of this company to notify them of this being done at their place of business. I would like to let them know how disappointed I am. I thought they were a fair and honest company.

Business Response: I have contacted our customer ******** *** ***** on 3/6/2014.  We have set up an reavailuation appointment of her vehicle on 3/24/2014 or posible later depending on her schedule.  I will be roadtesting with her for the noise.

Thank You,

Jim Hoehn
Service Manager

2/5/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: My husband and I tried to purchase a vehicle end of March,2013 from Ghent and we were told it was financed and approved and we drove the car of the lot and had it for 30days plus.In the time we had the vehicle,I am giving them more info and talking to banks etc. Not once was I told after giving them more and more info that we were not financed.I even gave them the name of a bank that we had another vehicle all ready thru. That company approved us but not for the vehicle we were looking for and driving for over a month. So at this point in time, we took the vehicle back and was going to get our old vehicle back. They then charged us over $800.00 for the time we were driving the vehicle as we were told it was ours. We also believing it was ours had to put $300 into the vehicle because of the powering steering,which we had to pay for.Then as we are doing the paperwork to get our old vehicle back, it is repossessed by *** **********, who had the loan on the old vehicle. Ghent states they knew nothing about this, which I do not believe. I have been trying since May of 2013 to work with them and now I am mad as they state they did nothing wrong.All I want back is the money and I will go away but not until then.I have talked to our attorney and he wants us to do this ourself as he does not want to charge us after the money we lost thru Ghent and the repo at *** **********. What is also funny about this, is we got a newer vehicle with no downpayment thru one of the banks Ghent stated would not finance us. We also received letters from banks into May,2013 stating they could not help us. We no longer had the vehicle. I want the money back and the issue will be resolved.I have talked to several people that state Ghent is very shady in their deals and I understand that now. Thank you, *** ****

Desired Settlement: $800.00 they charged us.

Business Response: I will look into this immediately, and get back to you today.

Thank You,

*** *****
Sales Manager
Ghent Chevrolet Cadillac

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business, and find that this resolution is satisfactory to me.

Regards,

*** ****

Consumer Response: **** ********* **** *************** *** ************************ ************************ ***** **** *** *** **** ** **** ** ******** *** *** **** * *** ******* **** *** ********* ********* ********
 
I made a mistake when I read this and stated everything was resolved but it is not. They are talking to me but no resolution yet. Please reopen. Thank you, *** **** 

Business Response: I have reviewed your file and spoke with **** in our Finance Department, please bring in the cancelled check for your repair and we would be more than happy to reimburse you. 

Thank you

*** *****
Sales Manager 

Consumer Response: Complaint: *******

I am rejecting this response because: it is not all I am asking for.

Regards,

*** ****

Business Response: Dear ***,

I have uploaded the Rescend Agreement that you signed, total usage for the vehicle for the time and miles you drove was $2,715.00.  It looks like back on 04/24/2013 that you agreed to a $500 refund of your $1,000 total down payment and in lieu of the repair aswell (please see attachment).  As an act of goodwill we would be more than happy to now reimburse you for the repair, please bring me a copy of the cancelled check and we will get you a check asap.

Thank you,

*** *****

Consumer Response: Complaint: *******

I am rejecting this response because: GHENT made me feel like I had no other options at the time and we had lost so much money in not working during this ordeal that I was under pressure and upset and signed just to get this miserable experience to go away but after talking and checking  with other people, who had the same experience as we did, I figured  I am not satisfied with them taking my money. I have also talked to our attorney and he says we have a valid claim. So I will go away when I receive  $800.00 from the business.Very high pressured people at the business.   

Regards,

*** ****

1/22/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On Sept. 14 2013, my fiancee and I purchased a vehicle. After overlooking the contract for the vehicle, we decided to have the Service Contract to be canceled and refunded back into the loan. After a few days of phone calls and back and forth driving between the dealer and the assignee where we go for our car loan, the final agreement was that the Service Contract would be canceled and refunded within 4-6 weeks from the week of Oct. 14, 2013. We checked in the last couple of days with the assignee, but they showed no sign of the amount that was refunded and also left messages with the dealer but had no returned phone calls.

Desired Settlement: What needs to happen is for the amount of $2300 to be refunded from the car loan amount including interest occurred from not being refunded within said time.

Business Response:  Dear Sir,

I am looking in to your case, I will respond back shortly. I wanted to make sure you knew we are looking into this. My name is Tim ***** if you have any further questions you can contact me directly at ###-###-####. Again I will respond back here shortly.

Thank You,

Tim *****

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business, and find that this resolution is satisfactory to me.

Regards,

***** ********

1/21/2014 Advertising/Sales Issues
12/2/2013 Problems with Product/Service | Complaint Details Unavailable
11/29/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I recently purchased a truck from your dealership and I feel the need to share this experience. I write this letter in hopes that Ghent Chevrolet can make things right and to ensure that no one else has to go through the same experiences that I have gone through. I would like to say it has been a great experience, but I would be lying. I am certain that my experience is not the norm but rather a regretful stand alone incident.On April 6th of this year, My wife and I came to Ghent Chevrolet in the hopes of trading in our 2006 Ford Explorer for a used truck while at the same time lowering our monthly payment. We were aided by **** ********* from the used car sales department. We were pointed towards a 2007 Chevy Avalanche. Not something I had considered but I was willing to entertain the idea. We went on a test drive and the vehicle was instantly a hit with my wife. I had noticed a tick in the motor which I was told was just one of the lifters which I was ensured could be taken care of through the vehicles warranty as it only had 98k miles. We were also ensured that the truck had been through a 132 point inspection and was in perfect condition. **** stated that he would not be able to offer an extended warranty had it not passed inspection and been certified. It was also agreed that other items would be fixed under a We Owe contract. We were informed that the lifter did not need to be on this list as it was mechanical and covered under the warranty. We were ensured that the following week our truck would be picked up and all work completed.We went back to the office to discuss financing with **** *******. We worked out a deal that would have us paying $449.00 a month. A little more than we originally wanted to pay but it seemed that the vehicle would better fit our needs. Our daughter Barrel Races horses and we needed something to pull a horse trailer. We signed the papers and believed that everything was all set. We gave **** a $500.00 check which he was to deposit the following Friday as agreed.The following Friday came and went and we had noticed that the check had not cleared the bank. I made calls to *** (used car sales manager) and to **** in financing to see what was going on. I left multiple messages but never received a call back from either. Then weeks two came and went and still no response. Then week three came and went still with no response to my calls or messages.On April 27th I finally received a call back from **** *******. He stated that we needed to sign some more documents and apologized for the delay as he had been out on maternity leave for the past 3 weeks. When we arrived at **** office he explained that no one had taken care of our paperwork in his absence and that he was very sorry. It was at this point that he explained that the financing originally agreed upon had not gone through. He was however able to get us financing at a rate of $533.00 per month. **** then further explained to us that if we decided not to go with this deal that we would owe rental fees for the past 3 weeks plus mileage. It was also not clear whether or not they still had our vehicle or if it had gone to the auto auction. Needless to say we felt that we had to take the deal. **** also explained that he still had our check and wanted to make sure that he could still deposit it. We told him the following Friday we would ensure that the money was available.The following week I called the service department and spoke to *** *******. I called multiple times about getting the truck in for the work that was promised. *** said he was still waiting for the paperwork from Sales and as soon as he received it he would call us. The following week **** called us let us know that our check had not gone through. We asked **** if he had deposited the check on the date that we had agreed. I offered to bring down a money order and **** said that it was not necessary. **** just needed to know when he could deposit it again. We told him the following week and at this time he ensured me that the paperwork would go over to service. Two more weeks passed when we found out that the check had again not been deposited on the agreed upon date but instead it was posted a week and a half later. I did upon finding this information out come down with a money order as I wanted things to get rolling.The following week I called up service and spoke with *** ******* (Who, by the way is an outstanding ambassador for your service department). We scheduled to have the car picked up the following Tuesday in order to get the We Owe work finally completed. When we received the truck back we were told that they would need to order the parts and it would need to come back in the following week. The Oil change and service were however completed with a note that all fluids needed to be serviced along with the air cleaner. I called *** back only to find out that the truck had never been in for a safety inspection. My wife and daughter had been driving around in a truck from your dealership that had never been deemed safe to sell. I find this to be inexcusable, especially since we were told by **** that not only had it been through a 132 point inspection but that it was a certified used truck. I am sure that this is not the practice of your dealership. It has also now been determined that the rear air shocks are bad and need replacement at a cost of $1,200.00. Another item that would have been discovered, had a pre inspection been performed.It took a total of three visits to get most of the We Owe items taken care of. We are however still battling with one item. It was promised that the front bumper would be repaired. It has since been determined that it will take replacement of the whole front bumper to repair what was promised. The used car manager is refusing to complete the contract. I would like for this deal to finally be over as it has been a nightmare that just never seems to end.

Desired Settlement: I would like the contract "we owe" completed, the lifter repaired as promised, the air shocks replaced and the vehicle refinanced at the original amount agreed upon. I feel that this was a "YoYo" sale and would like it made right. This includes bringing the vehicle up to "Sale condition" and refinancing it at the agreed upon rate.

Business Response:
    Mr. *******,

    I am very sorry that your visit to Ghent was less than satisfactory, as we hold ourselves to a standard of excellence. We would be more than happy to secure the black molded piece on the bumper of your vehicle, which would complete our do bill  (We-Owe) in which we agreed upon at the time of the sale. A safety inspection was preformed on August 29th and the shocks and lifter were not diagnosed with any issues at that time of inspection, however the service contract that you purchased with the vehicle may be able to cover those items and concerns. We would be happy to set an appointment for you to bring in the Avalanche so we can diagnose what the problems are and how we can assist in resolving those issues.

    I understand your concern for the time it took for us to obtain financing for you on the Avalanche, however I would like to stress that banks have tightened up lending over the past few years and obtaining financing for each individuals situation has become more challenging. We do pride ourselves on, if anyone can get you financing on a vehicle it's Ghent. We work very hard in finding an avenue to go as far as financing for each individual and their unique situation. I do want to stress that this was an isolated incident (in timing), and apologize for the delay that you experienced. We value your business, and would like you to stay with Ghent for your future needs. Thank you for your patience and understanding.

    Sincerely,
    ****** ******
    GSM Ghent Motor Company

Consumer Response: Complaint: *******

I am rejecting this response because: It is not addressing a remedy to the complaint.  I do feel that this response provided by the GM was just to appease the BBB 

I have had the vehicle in 2 times for repair of the front fender and both times I was told that they would not replace it as they have deemed that the part can not just be fixed but must be replaced. 

I am also curious as to why I received 2 phone calls from the salesman attempting to sell me another car but never addressing correcting the issues with this one. 

I am totally unsatisfied with the explanation as it addresses financing.  I checked with the credit bureau's as to the amount of times my report was pulled by lenders during this time and the total number was 3.  I do not feel that 3 out of the 30 financial institutions that they said they had at there disposal is adequate.  This shows me that Ghent did not attempt to find me a loan amount at the agreed upon rate but instead (after the error in letting my application sit idle for 3 weeks while there employee was on maternity leave) just took the first option and did not continue trying with my best interests in mind. In conclusion, I am willing to work with Ghent to try and reach a mutually beneficial solution.  However, to date they have not attempted to do anything.

Regards,

******* *******

Business Response:

 

Dear Mr. *******,

I want to make sure you feel we have addressed your concerns. Please see my comments below in Green

Complaint: *******

I am rejecting this response because: It is not addressing a remedy to the complaint.  I do feel that this response provided by the GM was just to appease the BBB 

I have had the vehicle in 2 times for repair of the front fender and both times I was told that they would not replace it as they have deemed that the part can not just be fixed but must be replaced.  As written on the We-owe at the time of purchase we can secure the plastic piece underneath the vehicle.  We would need to set up an appt. to have it secured.

I am also curious as to why I received 2 phone calls from the salesman attempting to sell me another car but never addressing correcting the issues with this one. I apologize, our intent was only to give you options.  Trading the vehicle is an option that sometimes helps when a Guest is not happy with the vehicle they purchased.

I am totally unsatisfied with the explanation as it addresses financing.  I checked with the credit bureau's as to the amount of times my report was pulled by lenders during this time and the total number was 3.  I do not feel that 3 out of the 30 financial institutions that they said they had at there disposal is adequate.  This shows me that Ghent did not attempt to find me a loan amount at the agreed upon rate but instead (after the error in letting my application sit idle for 3 weeks while there employee was on maternity leave) just took the first option and did not continue trying with my best interests in mind. In regards to the number of Lenders we spoke to about securing your loan, we try our best to keep the number of inquiries on your credit bureau to a minimum.  Inquiries can affect your credit score if the financing contract you signed is not acceptable you are more than welcome to seek re-financing options. Your loan does not contain a prepayment penalty and interest is charged per day (per-diem). We do not have the capability to refinance an existing loan.

In conclusion, I am willing to work with Ghent to try and reach a mutually beneficial solution.  However, to date they have not attempted to do anything. Please feel free to contact me directly and I would be happy to set an appt. with our Service Department to have the plastic piece secured and also diagnose the vehicle for any addition concerns.

Regards,

******* *******

Sincerely,

*** *****

Sales Manager

Ghent Motor Co.

Direct-************

11/14/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Ghent Motors uses stolen information to send personal notes in the mail with ads attached. I have never purchased a vehicle from this company nor have I ever done business with anyone associated with this company. I have called to complain about this before and have asked four different people to have my information taken out of their system. Not only were all of these people very rude to me, but they dismissed my complaint as something not worthy of their time. One person gave me information for the advertising company to which they sometimes use so that I could contact them instead. This information was faulty, the number was dead, and when I tried to call back to get accurate information, I received the same rude, time-consuming run-around. It is absolutely ridiculous that no one has any idea how they have my information, why I'm receiving these personal notes, or how to make them stop. Someone at this company needs to actually do their job and address this issue.

Desired Settlement: Remove my information from your system and cease sending me ANY further mail or making ANY further contact. After this ordeal, I would never consider giving this company any money anyway, so someone's (though no one seems to know whose) effort is just going to waste.

Business Response:
    Dear * ****,

    I am writing you to apologize for not getting you removed from our mailing list as you have requested. All I need to have this done is the full name of the individual who the mail is coming to and the address that the mail is going to. Is this **** ****** *** the correct address that the mail is going to? 

    Unfortunately we do not mail these advertisements directly, so I will pass your information forward to our mailing company and have them remove you as soon as possible. sorry for any inconvenience.

    ****** ******
    GSM Ghent Motor Company

11/12/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Ghent Motors sent out a flyer for an upcoming event. Within the flyer was a scratch ticket. Winning on the scratch ticket stated that you won the prize shown (In my case, $25000). Attached to the flyer was a number which confirmed that I won the prize shown. When I arrived at Ghent Motors they took the flyer from me and refused to show me on the flyer how I didn't win the prize shown. Within the small print of the flyer there was nothing to refute that I had won the 25,000 dollars. Nowhere on the flyer did it state that winning you had to go in to find out what you won. In fact, the flyer stated that you won the prize revealed by from the scratch ticket.Ghent Motors lured me to their event under false pretenses. They were not able to show anything within the fine print of the flyer to refute that I had won the prize shown.

Desired Settlement: I would like the 25,000 dollars that the advertisement stated that I won or an explanation of how they can legally use false pretenses to lure you to a sale.

Business Response:

   Dear Mr. ******,

   At Ghent we want every person attending the sales event with a mailer invitation to register, so we can verify who they are and as it states in the disclaimer portion on your mailer" In order for the grand prize to be awarded, the randomly selected individual designated to recieve the winning mail piece must redeem the mail piece in person, and their name and address must match the information on file with grand prize promotions". Our job is to register each individual and assist in finding out what they have won. As a dealership we are excited to help each person register, because all of the grand prize winners are insured prizes. It does not cost Ghent anything to give the grand prizes away, and we would get all the good publicity.

   After registering each person attending the event and verifying identity, we then check your number on the flyer vs. the grand prize winning numbers. At that point we then determine what you have won. Since your number did not match any of the grand prize winning numbers, then your prize is a 1 troy ounce gold bar replica. However it sounds like we were not able to even get that far. I'm sorry Mr. ******, but the only way that we can check to see if you were a winner was to verify who you were by registering you at the tent event and then checking your winning number vs. the grand prize board. I appologize if our registeration process was unwelcoming or abrasive, but again it is required for checking prize winners. In the end it is our intension to make every persons registeration a easy fun process as we hope to get good exposure from our sale and promotions while looking for the grand prize winners as we look forward to awarding the winners as the prizes are all insured up front prior to the sales event.

   Sincerely,

   Ghent Motor Company

Consumer Response:

Complaint: *******

I am rejecting this response because: They flyer stated that I had won $25,000.00 and the disclaimer stated that you won the prize shown. No one at the event was willing to show me in the disclaimer how it negates the winning statement.

Basically, you wasted my time by making me attend an event on false premises. If the flyer had clearly stated that I had not won the prize shown then I wouldn't be filing a complaint. The front part of the flyer stated to attend the event to claim the prize that was shown (in my case $25,000.00) and the flyer did not say that the prize awarded would be something different.

How is this practice legal? You are tricking people into showing up to an event to get their personal information. How many would have shown up if you were being honest?

Regards,

**** ******

Consumer Response: Complaint: *******

I am rejecting this response because: No one could show me on the form at the time. I didn't want to give out my personal information once I realized that it was a scam.

Regards,

**** ******

11/8/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I went to Ghent Motors to trade my car in on a newer one and they told me I was financed and gave me the car and I had it for 6 weeks(August 8th) and on Monday September 23th, I received a call from Ghent Motors(Troy) and was asked to bring back the car and they would return mine and I did but When I got my car it had some problems with it that weren't there when I traded in and when I asked them if they were going to fix them they told me no and by them letting me think that everything was okay with the new car and that they pay off my old I did not make payments on it and now my old car has been repo by ********* ****** ***** and I have no car.

Desired Settlement: I would like be compensated for the lose of my car, due to them letting me think I had the new car and now I have no car.

Consumer Response: I financed a car with Ghent Motors on 9/8/2013 and gave them my car as a trade and I had the new for 6 weeks and then I got a call from Ghent Motors on 9/23/13 and was ask to return the car and I and I was given my car back but it had some problems with it that was on my car when I gave it to them and they said they would not fix them and since they had my car for that time and I thought I had the new one I did make the payments on my old car so it got 2 months behind and the loan company and repo it today and I fell it is Ghent fault because they let me think I had the new car and they would return my calls and talk to me. Thanks **** ******

I think they should help me with this issue

Business Response:

October 21 2013

Ghent Motor Company

2715 35th Ave

Greeley CO 80634

***** *****

Finance Director

 

BBB Serving Northern Colorado and Wyoming

 

Regarding complaint filed by Ms. **** ******:

 

On August 8, 2013, Ms ****** did agree to terms and conditions on a vehicle purchase, “W.A.C...(with approved credit.)”, on a 2006 Chevrolet Cobalt. She did trade in a 2002 Saturn sedan, registered under ********** and ***** *********. Ms. ****** signed an offer to purchase with the terms clearly written “W.A.C.”, in addition, Ms. ****** intialed and signed a “DISCLOSURES REQUIRED AS PART OF A MOTOR VEHICLE/POWERSPORTS VEHICLE SALES CONTRACT”, stating “... E. You and the dealer have agreed that the vehicle will be delivered to you prior to the purchase price being paid in full. If financing cannot be arranged at the terms stated in the contract, and the contract is cancelled, you agree to pay the dealer $60 dollars per day and 60 cents per mile for your use of the vehicle from the date of delivery until the vehicle is returned to the dealer.”

On or about August 10th, because of the fact that Ms ***** ********* was not in the dealership at time of consumation, we had to contact her to ask her to sign a P.O.A for the trade in. Ms ********* was contacted and she told us that she would not sign the form until the deal was done, at this time we informed her that it was not approved, and she told us that she would speak to Ms. ****** and make arrangements to come to the dealership and sign the requested form. She did not ever come to the dealership.

The deal itself was a subprime credit deal that required a great deal of time, phone calls, and work, based on speaking to several lending institutions, that initially we felt we could secure financing for Ms. ******. After several attempts, based on Ms. ******'s actual credit history, and a difference in income she listed on the credit application versus the paystubs she provided being actually lower, the deal was not approved for financing at the original terms.

We made several phone calls to Ms ****** explaining the process and where we were in the process, also asking if there was any additional income or if she had, or could use, the same cobuyer as she had used on the previous loan. Her answer to these questions were “No.”.

On or about September 17th, we made phone calls to Ms ****** informing her that her financing could not be obtained and that we needed the vehicle returned. Ms ****** called us approximately 6 days later (September 23) and we told her that we would need the vehicle back and that we would return her trade in and down payment, she was extremely cordial and understanding. When she arrived at the dealership, however, her attitude had changed and she was extremely aggressive and angry. We explained, again, what had happened throughout the process, and as a measure of good will, agreed to not charge her for the bailment monies due us. We also offered to fill her tank as a measure of good will, as she had stated that she just put fuel in the returning vehicle. She refused this, however, she did state to the Finance Manager, **** *********, that when she originaly traded in the vehicle, that she had missed a payment, (which explains why her original lender might be willing to reposess her vehicle).

Regarding her trade in, at the time of the deal, it was placed on our lot and there it remained, in a seperate holding area untouched, as all trade ins are, until the following deal would become funded by the new lienholder. After she signed and indicated her understanding of the “Agreement to Rescind/Enter New Contract” form, and we had agreed to not charge her any bailment monies (which were $5125.00), she left the dealership. Approximately an hour to a hour and a half later she called and complained of several problems with her trade in that she claimed we “must've” perpertrated. However, in her complaint to you, she admits that there were problems with it at time of trade in.

Pleae feel free to contact me with any additional questions.

***** *****

Director of Finance

Ghent Motors

 

 

10/7/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I had my vehicle break down on me on 9/10/13 on the highway where it would idle funny and die out, so I had the tow truck tow it to Ghent Chevrolet to see what the issue was. At first the service department told me it did not have any fuel but it did. I was the one driving it so I know. So they said the fuel pump was bad and needed to be replaced so I had it replaced since it was still covered under the warranty.Since I knew they would have the car a couple of days I went to pick up my parking permit for work and garage door opener from the car while they had it. The service technician walked out with me to the car to get my things when we both noticed the car was unlocked in the parking lot. I asked him if this was normal and he said no that it should have been locked. So I didnt think nothing at the time. Then they also said I needed a battery and new brakes on the front. Well I knew installing the battery there would be overpriced so I installed the new battery and was going to put the brakes on myself also since I knew how to do mechanical work like this. Well one day passed and it started to idle funny again so I took the car back and said when the vehicle is started the idle on the car (09 chevy malibu bought at this dealership) would jump and want to die. They looked at it and said the mass air flow sensor was bad and needed to be replaced. Ok I thought why it was not caught firs time but went on to let them replace it. They replaced sensor and car was fine. My issue with this is I left my oakley sunglasses in the center compartment that closes on the dash. They were given to me as a gift and when I went to pick up my car they were missing. I looked around everywhere in my house and all places I could think of and nothing. So I called service manager and told him the story and what happened and he said he would call me back. Two days later, no call back. So my issue is I am missing my sunglasses from my car after it was serviced by Ghent Chevrolet! Very upsetting!

Desired Settlement: I would just like to get my glasses back in the condition they were in or the amount they were paid for.

Business Response: Ghent Chevrolet Cadillac is in the process of contacting customer to get the price of the sun glasses and the year the sunglasses were purchased. After contacting customer and receiving receipts the Ghent management team will try to come to some resolution with the customer, thank you. 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me only if the dealership wil reimburse me for the sunglasses that were taken during the service of my vehicle at their lot. I have yet to receive any phone calls and I have also left the GM a message at Ghent but no response.

Regards,

******* ******


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