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BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This business is a used car dealer and auto broker which finds and delivers specific cars for its customers. They also have a full auto service department.
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A BBB Accredited Business since
BBB has determined that Fresh Rides Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Fresh Rides Inc include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Department of Revenue Auto Division-CO
140 W 6th Ave Rm 109, Denver CO 80204
Phone Number: (303) 205-5696
Type of Entity
Business ManagementMr. Lee Hagler, Owner
Car Dealerships Automobile Dealers - Imported Cars Used Car Dealerships Auto Dealers - Online Tire Dealers Automotive Utility Trailer Suppliers Car Air Conditioning Suppliers Car Alternator and Generator Repair Stations Auto Diagnostic Service Auto Electricians Diesel Auto Repair Shops Foreign Car Service Stations Auto Repair - Shocks Auto Repair - Tune-Up Auto Repair - Maintenance Brake Shops Engine Repair Rebuilding Companies Car Lubrication Shops Car Buying Service Auto Services Auto Services - Oil & Lube Car Service Four Wheel Drive Vehicles - Repair & Service Consultants - Automobile Purchase
Products & Services
auto finding, auto buying, broker, full service, repair
Industry TipsAuto Repair & Service Buying Clubs
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
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BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
Problems with Product/Service
Read Complaint Details
Complaint: we got a auto in march 2014 sold as is but I talk to the ***** and they said it is a safety concert/the aut we got the doors do not open from the inside were are little kids sit so we have to get out and open the door from the out side.
Desired Settlement: to get them to fix it please. thankyou.
Mr ****** phoned myself yesterday, concerning the operation of the back door locks, to the Chevy Suburban that he purchased from us on March 14, 2014. I told Mr ****** at that time to bring the Suburban into the store, and my mechanics would be HAPPY to look into his problem. Mr ****** continued to tell me that his insurance agent had made him aware that the door locks my be a safety issue. Again I personally told Mr ****** to bring the Suburban into the service department, and my mechanics would be MORE THAN HAPPY to help resolve any issue with the door locks. After the third or fourth time that Mr ****** continued to explain to me that his insurance agent had a concern about the door locks, I told him once again to bring the Suburban into the store, and the mechanics would HAPPILY take a look at the door locks, for him. Otherwise, I told Mr ****** to have his insurance agent repair the door locks for him.....I have offered to help Mr ****** with his door locks, four times in the same phone conversation. Mr Rangle, on the other hand seems MORE INTENT on telling me how much his insurance agent knows, and writing letters to the Better Business Bureau.
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BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.
Problems with Product/Service
Read Complaint Details
Complaint: Bought a 2006 Dodge Ram 2500 from Fresh Rides on saturday the 23rd of november asked associate who took test drive with us if there were any problems with the truck I.E. transmission slip when driving truck on friday the 22nd he said that it was a good strong truck as far as he knew. When i returned on saturday the 23rd i sat and spoke with "***" who sold me the truck and asked if there were any problems because i was driving the truck 300 miles home and stated "so if it breaks down on la veta pass what happens to me?" to wich he replied ,"theres no problems with that truck it will make it no problem" It is now tuesday the 26th and the truck is making loud noise from the transmission or transfer case and after calling as soon as i got the truck home the first time i was told he would call me back, the second time i was told hey might not be able to get to me tonight "maby" ***orrow. I called at 5:36pm & 6:07pm, AND 7:06PM tuesday the 26th of november to inform him of complante being filed.
Desired Settlement: Reapir any broken or worn parts, Replacement of 2006 Dodge Ram Cummins Turbo Diesel 4X4 with another 2006 Dodge Ram Cummins Turbo Diesel, or Refund of my $13,991 .
from: ********* ******** <*****************>
BBB's Final Determination: Consumer accepted resolution offered by the business.