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This business is not BBB accredited.
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Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Bob Ruwart Motors include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Wyoming Department of Transportation
5300 Bishop Blvd, Cheyenne WY 82009
Phone Number: (307) 777-3840
Type of Entity
Business ManagementMr. Bob Ruwart, President Ms. Rhonda Ruwart, Sec/Treas
Car Dealerships Used Car Dealerships Auto Parts & Supplies - New Auto Repair & Service Auto Services All-Terrain Vehicles - ATVs
Industry TipsAuto Repair & Service
THIS LOCATION IS NOT BBB ACCREDITED
2105 16th St
Wheatland, WY 82201 Directions
THIS LOCATION IS NOT BBB ACCREDITED
PO Box 217
Wheatland, WY 82201
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Additional Email Addresses
- - eQuote
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Read Complaint Details
Complaint: My boyfriend had found a 2005 Tahoe through *** ****** motors. He drove 2 and 1/2hours to Wheatland, WY. to purchase the vehicle after talking to ****** the salesman about the vehicle over the phone. The salesman (******) assured my boyfriend when he got there that EVERYTHING on the vehicle worked. The Tahoe has a rear third seat, so the heat for the back is controlled by a instrument panel that people in the second row seats can reach and it also is controlled by an instrument panel above the driver rear view mirror. On the way home since my boyfriend was the only passenger in the vehicle there was no need for the rear heat to be on. When my children and I got into the vehicle we turned the rear heat on and it would not get warm (just blew cold air). I contacted ****** about the problem, he transferred me to his service dept. I told them the problem, at that time I was informed to bring it in (drive 2 1/2hours to get there and 2 1/2hours back home)and they would look at it. I told them that it was to far for me to drive just to have someone look at it and not be sure they could fix the problem that day. After some research on the internet by my boyfriend, we thought that the rear heater control module was bad. We ordered one, took the vehicle to a certified mechanic to have it installed. When it was installed the heat still did not work. The mechanic thought we had received a bad one, so he ordered another one. When the new arrived it still did not fix the problem. After a week of my vehicle being in his shop he found the problem. The blower housing air mixing door was broken. It cost $697.39 to have this fixed. When I got home, I contacted ****** told him that he had assured my boyfriend that everything worked. ****** stated I bought the vehicle as is, we had an argument about the fact that he told my boyfriend EVERYTHING worked. ****** transferred me to his sales manager that offered me a warranty that I could purchase. I told him that I wanted the bill paid for. He refused.
Desired Settlement: I would like to have the bill for the rear heat to be fixed paid. This happened during the winter time in South Dakota and heat in a car is a must. ****** assured us that EVERYTHING worked, when he himself wasn't even sure that it actually did. If it had be something simple and the cost was not so great I would not have complained. When you spend 14,000.00 (cash) on a vehicle you usually don't have another 700.00 laying around to fix it. When you were told that EVERYTHING works
Here is the purchase agreement that was requested.
Please send supporting documents for the service work to *** ****** at ###-###-#### fax.
I have sent the work order to fax that was provided by the auto dealership as requested on 3/18/2014
Thank you for geting the repair bill over to review. After having a chance to review this whole transaction.
We did offer her to bring this vehicle back to my dealership to fix the rear heater problem, and the buyer did not want to do that. She instead took the vehicle to a independent repair shop, and not a General Motors dealership. It looks like the problem was mis diagnosed 2 times before they got the got the problem solved. I would be willing to solve the problem with the customer if she would be willing to contact me directly.