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Northern Colorado and Wyoming
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Bob Ruwart Motors

Additional Locations

Phone: (307) 322-3146 Fax: (307) 322-5914 2105 16th St, Wheatland, WY 82201 View Additional Email Addresses http://www.bobruwartmotors.com

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Bob Ruwart Motors include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Bob Ruwart Motors
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: May 02, 2003 Business started: 01/01/1990 Business started locally: 01/01/1990 Business incorporated: 01/01/1990 in WY
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Wyoming Department of Transportation
5300 Bishop Blvd, Cheyenne WY 82009
http://dot.state.wy.us
Phone Number: (307) 777-3840

Type of Entity

Corporation

Business Management
Mr. Bob Ruwart, President Ms. Rhonda Ruwart, Sec/Treas
Contact Information
Principal: Mr. Bob Ruwart, President
Business Category

Car Dealerships Used Car Dealerships Auto Parts & Supplies - New Auto Repair & Service Auto Services All-Terrain Vehicles - ATVs

Industry Tips
Auto Repair & Service

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    2105 16th St

    Wheatland, WY 82201

  • THIS LOCATION IS NOT BBB ACCREDITED

    PO Box 217

    Wheatland, WY 82201

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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Additional Email Addresses

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Complaint Detail(s)

4/7/2014 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: My boyfriend had found a 2005 Tahoe through *** ****** motors. He drove 2 and 1/2hours to Wheatland, WY. to purchase the vehicle after talking to ****** the salesman about the vehicle over the phone. The salesman (******) assured my boyfriend when he got there that EVERYTHING on the vehicle worked. The Tahoe has a rear third seat, so the heat for the back is controlled by a instrument panel that people in the second row seats can reach and it also is controlled by an instrument panel above the driver rear view mirror. On the way home since my boyfriend was the only passenger in the vehicle there was no need for the rear heat to be on. When my children and I got into the vehicle we turned the rear heat on and it would not get warm (just blew cold air). I contacted ****** about the problem, he transferred me to his service dept. I told them the problem, at that time I was informed to bring it in (drive 2 1/2hours to get there and 2 1/2hours back home)and they would look at it. I told them that it was to far for me to drive just to have someone look at it and not be sure they could fix the problem that day. After some research on the internet by my boyfriend, we thought that the rear heater control module was bad. We ordered one, took the vehicle to a certified mechanic to have it installed. When it was installed the heat still did not work. The mechanic thought we had received a bad one, so he ordered another one. When the new arrived it still did not fix the problem. After a week of my vehicle being in his shop he found the problem. The blower housing air mixing door was broken. It cost $697.39 to have this fixed. When I got home, I contacted ****** told him that he had assured my boyfriend that everything worked. ****** stated I bought the vehicle as is, we had an argument about the fact that he told my boyfriend EVERYTHING worked. ****** transferred me to his sales manager that offered me a warranty that I could purchase. I told him that I wanted the bill paid for. He refused.

Desired Settlement: I would like to have the bill for the rear heat to be fixed paid. This happened during the winter time in South Dakota and heat in a car is a must. ****** assured us that EVERYTHING worked, when he himself wasn't even sure that it actually did. If it had be something simple and the cost was not so great I would not have complained. When you spend 14,000.00 (cash) on a vehicle you usually don't have another 700.00 laying around to fix it. When you were told that EVERYTHING works

Consumer Response: Here is the purchase agreement that was requested.

Thanks ********  

Business Response:

Please send supporting documents for the service work to *** ****** at ###-###-#### fax.

Thank you,

***

Consumer Response: Complaint: *******

I am rejecting this response because:  Nothing has been resolved. Only service work documents were requested.

Regards,

******** *****

Consumer Response: I have sent the work order to fax that was provided by the auto dealership as requested on 3/18/2014

Thanks ********  

Business Response:

Thank you for geting the repair bill over to review. After having a chance to review this whole transaction.

We did offer her to bring this vehicle back to my dealership to fix the rear heater problem, and the buyer did not want to do that. She instead took the vehicle to a independent repair shop, and not a General Motors dealership. It looks like the problem was mis diagnosed 2 times before they got the got the problem solved. I would be willing to solve the problem with the customer if she would be willing to contact me directly.

Thank you,

*** ******

###-###-####