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BBB Accredited Business sinceAdditional Locations
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Automotive and Agricultural, Construction, and Homeowner equipment dealership with full body shop.
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A BBB Accredited Business since
BBB has determined that Berthod Motors Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Berthod Motors Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Department of Motor Vehicles- Colorado
140 W 6th Ave, Denver CO 80204
Phone Number: (303) 376-2200
Type of Entity
Business ManagementDonald Gerbaz, VP / GM
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Products & Services
Berthod Motors Inc sells the following brand(s): Buick, Chrysler, Dodge, GMC, Jeep, John Deere, Kobelco, Massey Ferguson, RAM, Stihl
Refund and Exchange Policy30 day return on parts purchases
Service AreaWestern Colorado Roaring Fork and Colorado River Valleys
Products & Services
Sales, parts and service for GMC, Buick, Jeep, John Deere, Kobelco, Hesston. Also complete body shop for any make vehicle.
Industry TipsAuto Repair & Service Research Key in Buying New Vehicle
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
Additional Phone Numbers
- (970) 384-3150 (Fax)
Additional Web Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Contacted Dealership to have OEM remote start installed in vehicle. Part was ordered and arrived much later than the initial quoted two days. I had to follow up and finally received an answer that the part had arrived, scheduled install with service department. On the initial scheduled date 1/18/16 unforseen circumstances arose and there were zero techs onsite that could complete the install. Was told to bring the vehicle back the next day 1/19/16. Did so before they opened and dropped key off in Early-Bird. Contacted Michelle at 10:00 AM and was told the vehicle was with the installer and the vehicle would be done by noon and she would call back shortly with the overall cost. Called again at 1:00 PM after never receiving call. Was given the same answer as the earlier phone call. She would check price and call back. Went through the same run-around with a 3:00 PM phone call. Was never able to receive total. Vehicle had to be picked up by father-in-law because by the time the job was finally finished in had prior engagements. Received the vehicle from father-in-law and there was a huge crack along the back left panel in the trunk. I can no longer open the floorboard in the trunk to access storage compartment. The backseat driver side one of the pieces along the floor of door threshold was not reinstalled. I received two key fobs without the physical key after specifically requesting more than once that i receive my old fobs back as well. I am also missing a jug of power steering fluid that was in the car when I left it in their hands.
Desired Settlement: In this scenario i would like the responsible party (Berthod Motors of Glenwood Springs) to replace the cracked back panel, finish putting my vehicle back together and ensure that all parts are operational. the car should be given back in better shape than it was received. I cannot justify paying that high labor rate, when obviously the job was hastily slapped together.
The customers' vehicle was damaged while being worked on and we have since either given them what was missing or repaired the vehicle with the exception of a panel that needed to be ordered. That panel has been ordered and should be received in approximately a week at which time we will finish putting the Durango in proper shape. We are very sorry for the damage to their vehicle and are happy to make that right. It also is not the customers' problem that we were missing over half our service technicians in an unforeseen event for a couple of days. It unfortunately did however inconvenience them and we believe reducing in the labor is fair. We would be happy to refund the $167 sending it to their address if that works for them.
Better Business Bureau:
Read Complaint Details
Complaint: I found a 2006 Mercedes R500 on autotrader.com and called Berthod to find out more about it. ******* ****** called me back and said he had just barely driven the vehicle and told me about it. He went back to look at it to answer some of my questions and then called me back. He told me the inside was like new, and said the only defects on the exterior was a small scratch on the front and rear bumpers. He went on to say he wouldn't be surprised if the tires were brand new. He then sent me 4 pictures of the car, I asked if he could email them to me, he said he didn't know how and would have to text me them. The 4 pictures I received on my phone looked fine and I said I wanted to buy the car. I let him know I would be coming from **** **** **** and I filled out their credit app and was all set to purchase the car. I rented a vehicle one way and made the *** mile trip to Berthod, I arrived and the car was really in poor condition. The tires on the front were nearly worn out on the front outside edge, the rear hatch would not open as the power lift gate was broken (over $1,000 repair at MB dealer). The driver's seat was very worn, there were missing buttons/lights on the interior of the vehicle, the interior was stained etc. The exterior of the vehicle had a clear bra that was oxidized and had a couple gouges in it and was far from "clean" as described by *******. The was willing to overlook this until I drove the car and it really drove poorly. There was a lot of front end noise from presumably bad wheel bearings and a lot of play in the steering wheel, making it so it would certainly not pass safety inspection. ******* was not there the day I went to pick up the car, so I did the test drive with another salesman who could hear the loud noise while test driving it. Afterwards I spoke with I believe the sales manager who said ******* told him he had accurately described the condition of the car, and this person apologized. I was then stranded begged ********** to rent me a car due to it being labor
Desired Settlement: I would like them to cover at least half of the cost of my travel to/from Berthod. I rented a car one way and dropped it off in ******** ******* which was $203 plus $62 in gas, I then rented another car one way which was $200 and another $66 in gas. I was nearly stranded as no car rental places had vehicles available due to it being Labor Day weekend. I understand there are some risks with buying a car unseen, but have done so last year & in the past with franchised dealers only & good results.
Business Response: The Mercedes that **** was looking at was being sold "as is" because of the expense needed to repair the rear hatch and front end work. The car was priced accordinly and I am sure looked like too good a deal to pass up. We are very sorry about the miscomunication between ******* and **** and will refund Half the expenses.
Better Business Bureau: