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BBB Accredited Business since
Phone: (970) 353-7461 Fax: (970) 352-9395 100 16th St, Greeley, CO 80631
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A BBB Accredited Business since
BBB has determined that Precision Auto Body Repair & Refinishing Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Precision Auto Body Repair & Refinishing Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Don Wilson, Co-owner
Auto Body Repair and Painting
Industry TipsAuto Repair & Service
100 16th St
Greeley, CO 80631 (970) 353-7461 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: I was displeased with customer service and the price I was charged, based on the original estimate. 1. I was outraged at being charged 159% of the original estimate. I was not informed that the cost was to be substantially higher. According to the original estimate, no parts were listed, only R & I, painting and refinishing. The final bill included a $433.78 cost for body side molding. If the Estimator, Kim A********, failed to include this in her estimate, that is not my fault. Precision Auto Body is in this business, making them the experts, and if their personnel failed to correctly estimate the parts, labor and total costs, then Precision Auto Body should be responsible for this cost, unless I was informed of the new cost and agreed to it, which, I repeat, I was not informed of until I picked up my car and was told my bill was $1527.38. 2. Phone calls attempted by me throughout the time my car was in the shop were not answered in person, several times after two rings the phone was answered to dead air, hanging up and immediately calling back resulted in a busy signal. This occurred 10 times. 3. My car was not ready as promised. I was informed it would be ready at 4:00 PM Thursday of the week I dropped it off. I was told this at the time of the estimate., and this time was verified at the time of drop off on Monday, August 10th. My car was not ready until Friday, at 2:59 PM twenty three hours later. 4. I searched online for Colorado's Motor Vehicle Repair Act, which clearly states that the issues # 1 and 3 above are not in compliance with the provisions of this Act. Specifically, increases in costs require customer approval, I was not informed of the increase, so could not approve it. Nor would I have approved had I been informed. Secondly, if the vehicle will not be ready as planned, 24 hour notice is required to inform the customer. That means I should have been notified by 4:00 PM on Wednesday, August 12th. I wasn't. One last point on this State Act is that parts and labor can only be increased over an estimate by 10% or $25.00, whichever is less, without the customers approval. For one last time, I was not informed of the increase, so could therefore not approve or deny it.
Desired Settlement: I want a refund of the difference between my estimate and the final bill total. That amounts to $565.08. I want this in either a check or a debit to my credit card which was used to pay this bill.
As a small business, our reputation depends on satisfying our customers. Unfortunately, in this case that did not happen. We did not charge Mr. ******* for any work that was not necessary and that was not performed. However, we did make a misake by not having a very expensive part on our original estimate. We will attempt to contact Mr. ******* and resolve this issue.
Better Business Bureau:
To whom it may concern we sent a check to mr. *******
It has always been our policy to have no surprises when a customer picks up their vehicle. There are two completely different points of view between the consumer and my office manager as to whether he was informed of the increase on the final bill. I can't say if this did or did not occur. What I do know is that we did not obtain written authorization as we should have and even though I do know that we performed all of the repairs that the customer was billed for, without that authorization, I have no proof that proper procedures were followed. So I will consider this an expensive lesson and will be sending Mr. ******* a check in the amount of $497.18.
Don W*****, owner Precision Auto Body
Better Business Bureau:
Problems with Product/Service
Read Complaint Details
Complaint: My car was hit in mid October. I was referred to this auto body shop and they have had my car since Nov 10th. This was supposed to be a 4 day job and I still don't have my car back, although it is finally finished. The woman who answers the phone (claims to be the manager) is horrible. I have not been called with updates at all, every time I have called on days they said my car was supposed to be ready she acted annoyed I was calling. Finally on Wednesday she calls and says my car is ready but still waiting on another check from the insurance and threatening release the car until they have it. The insurance adjuster called the shop and let them known the check was sent and everything was paid. Repair shop won't accept that because I have Geico insurance and they have had issues a year ago with them. It is between the shop and insurance but I am the one without a car. The woman at the shop was extremely rude and if they have problems with my insurance I should have been told before they took my car.
Desired Settlement: I would like my car back with the payment of my deductible. The other insurance check should get to the shop soon and if not they can take it up with them. They have already been paid one check, just waiting on the other to arrive. I would also like an apology
In response to the time line question.
We are very sorry you had such a negative experience at our shop. It has never been our goal to have a dissatisfied customer.
Better Business Bureau: