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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Auto Collision Experts meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Auto Collision Experts include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 4 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||4|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
These agencies may include:
Occupational/Industry License Database Colorado
1560 Broadway Ste 1350, Denver CO 80202
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Steve Price, Owner
Auto Body Shops Auto Customization Shops Auto Repair Services Auto Services
Industry TipsAuto Repair & Service
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
Problems with Product/Service
Read Complaint Details
Complaint: I had my truck into the body shop to get the hail damaged fixed. Upon getting the truck back I had a non functioning rear window heater, a third break light that leaked because of a forgotten gasket that has left a water stained head liner. As well there are a couple dents in the bed that should of been removed before they replaced the bed liner which is now peeling by the back of the bed. All my attempts to get these issues resolved have been in vain. I feel something needs to be done but Im out of ideas and need help. I have since had to replace the rear window on the truck as well as had to fix the gasket issues out of pocket to prevent any further damage.I have had the detailer try to clean the headliner but they have been unsuccessful in being able to remove it. Anything you can do to help would be greatly appreciated.
Desired Settlement: I would prefer to be refunded the cost of the rear window that I had to get installed and would like the bed liner to be replaced and dents removed correctly. As for the headliner I would either like for the stain to be removed or have it replaced if they are unable to get the stain out. I'm not concerned with the gasket on the break light as i had the material already.
Business Response: This come as a complete surprise to me!! I met with this customer and his father the day we delivered his vehicle to him and went through the entire repair. the back glass is in no way related to hail damage and we did not pull it out. His own insurance company(***** ****) came out to look at it and came to the same conclusion. The brake light on the roof is an aftermarket(not original to the vehicle) light that had no gasket when it came in, however I did tell the customer I would pay for a detailer of his choice to clean the headliner because he had two vehicles fixed her and we are grateful for his business. The dents that were allegedly missed is news to me and if his Insurance finds them related we would love to take care of them. We stand behind our work for as long as the customer owns it and would love to fix anything related to the claim. ***** *****- Owner of Auto Collision Experts
Business Response: As I said before, we would be glad to take care of anything claim related. Just call my office and make an appointment. Perhaps we should have an independent party (Chevy Dealer ) diagnose the back glass problem, if it has anything to do with the work we did I will stand behind it.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
Problems with Product/Service
Read Complaint Details
Complaint: Approximately six months ago Auto Collision Experts, LLC did the following repair on my 1996 Jeep Grand Cherokee Laredo.Replaced both OEM transmission pressure lines entering the radiator with rubber ones utilizing hose clamps. On 7-22-2013 the inlet hose clamp failed while the vehicle was in operation resulting it from coming loose, resulting in the loss of 6 qts. of ATF+4 automatic transmission fluid and a break down of the vehicle several blocks from my residence. I personally fixed the problem by re attaching the rubber hose and replacing the hose clamp that failed with a new one and 6 qts. of new ATF+4 automatic transmission fluid at great personal physical expense to myself since I am disabled. However I am very concerned at the damage that might have been caused to my vehicles transmission due to the loss of transmission fluid.
Desired Settlement: On 7-24-2013 I sent Auto Collision Experts, LLC an e-mail to: ******************************** cc: to myself asking for the following:"...pay for a thorough check of the Jeeps transmission by a disinterested third party transmission repair shop to ensure that no damage was done to the transmission. Additionally If you would be willing to repay me the actual cost for parts I purchased to fix the issue plus cab fare. $61.00..."
BBB's Final Determination: Consumer accepted resolution offered by the business.
|7/10/2012||Problems with Product/Service|
|10/17/2011||Problems with Product/Service|